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Basement & Foundation reviews in Madison

  • F
    Summary: Budget Dry incorrectly assessed the cause of water in my basement, identifying it as due to exterior water recommended a $9,257.50 interior French drain system be installed, required a $3.086 deposit several months before they could schedule work. During that time the actual cause was identified: a major interior plumbing leak. This could have been found by any reasonable inspection of visible exposed pipes. I requested a return of my deposit, due to incorrect assessment and no need for the work. In spite of the fact that only a sales call resulting in an error made by them, no work needed, they refuse to return the deposit. Details: In May, Marc Weinstein came out to assess water in my basement, which had appeared for the first time this spring. He diagnosed hydrostatic water seepage. Budget Dry scheduled demolition for an interior French drain system for the end of July, more than 2 months later. I did not recall him actually looking outside or doing anything particular to evaluate his diagnosis. He did not inspect the interior plumbing or he would have easily found the broken water system flushing outlet, which was the actual cause. I discussed this with him by phone after I discovered that the water was from a plumbing leak. This has been repaired, and once fixed, the water leakage completely stopped.. At that time, by phone, they refused to return the deposit. This is in spite of the fact that, as I reported when he first came and then on the phone that this house has had a dry basement for 42 years, and the water began abruptly, always about a half inch overnight, was intermittent , with days in between, and was not related to weather, recent rain, or wetness of the yard. It would happen even with completely dry weather. I also informed them that I had consulted with the Madison town engineer about whether any recent changes could have had an impact on ground water. His report was that it did not. As I pointed out, obviously, since I don’t have a leaking or flooding basement, there is no need for a French drain/sump pump system to be installed at this time. A French drain and sump pump will have no impact on water from interior plumbing leaks. Given the error in assessment, I asked that my deposit of $3,086.00 be returned. He replied that he was “not convinced that that was the whole problem.” Their website presents them as experts in assessment, “whatever the cause.” They clearly did not do an adequate assessment, and refuse to take responsibility for this I only asked for my money back – I have not asked for money to replace and repair drywall that has become moldy after the months between their incorrect assessement and when they would have begun major unnecessary demolition. A correct assessment would not have resulted in business for them, but would have saved me considerable time and further expense. I sent a letter to Messrs. Marc and Jason Weinstein dated July 9 and never heard back from them until I called their company Friday August 18, 2018. Mr. Jason Weinstein sent me an email the next day re-iterating his position of not returning my deposit.
    - Kathryn W.
  • A
    Awesome! They have an amazing operation. The project started and finished exactly when they said it would. I was amazed at their organizational skills and the project moved along like a symphony of different construction specialists coming and going. Jim (owner) told me the only way they could schedule with such precision is by having all the contractors work directly for him. He has project managers and specialists for every aspect of the job. I would HIGHLY recommend them.
    - Edward M.
  • A

    We are very pleased. Everything works properly. No water in the house or garage. Prior to the service we experienced at least one water event annually.

    Service was very professional from first contact through completion.

    - John M.
  • A
    Provider gave us a candid and descriptive assessment of the problem, along with several options to choose from. He came back on a weekend (as we had requested) to do the work. He warned us we might need more sealing, and when we did, he came back again. Very professional and responsive. We liked his style and felt he knew what he was talking about.
    - Karen A.
  • A
    I was really impressed by the presentation of knowledge; not a hard sell company.  They seemed to know their job and were willing to provide alternate and/or additional services that would increase the value of their work and the home. (For example, discussing improving outdoor drainage systems so the waterproofed basement would hold up longer and better over time.)
    Their estimate came in *thousands* under a major competitor that was really pushing for a hard sell.  I'm looking forward to using them whenever possible.
    - Ray C.
  • A
    Great experience working with JAD & all members of crew. Jim is fairly priced and strives to do excellent work from beginning to end. They completed some larger repairs, but also worked through a long list of smaller, tedious items that I was required to address in order to sell my house.  Would definitely use JAD again for anything related to basements/waterproofing & general home repair.
    - Jennifer A.
  • A
    I was very pleased with the work that Jim completed. His work was flawless, paying attention to every detail. He was very  professional and completed the job in a timely fashion. I found after receiving many estimates that his work was priced competitively. It has been a pleasure working with Jim and I plan on using him for future projects. 
    - christine h.
  • A
    Our backyard had a rather large sink hole which was getting bigger and bigger each year. We scheduledrAnderson's come to come to our house on this day 6 mths ago. Not only were they punctual but they came a day earlier. Took off the top soil and put in fill and returned the top soil back. The job was done in a very professional manner and looks great. We have always used them to pump out our septic system over the last 10 yrs so hiring them was a no brainer.
    - Maryann F.
  • A
    Budget Dry was extremely responive and professional. I didn't feel they tried to over sell me. They explained all my options and allowed me to choose what I felt most comfortable with. Their price was competitive but they definately did the best job in explaining how their solution would solve my problem. Their crew arrived on time and finished the job in one day. They left my basement cleaner than when they arrived. They never left to grab lunch, they just worked. They installed their system, updated my sump pump and repaired a crack in the wall. 2 years later the other side of my basement began leaking and I had Budget Dry back. Initally the explained their system was modular so they were able to connect it to the original portion. I also had them replace my basement windows. I couldn't be happier with the service they have provided and my basement is completely dry. I hghly recommend them
    - Liz D.
  • A
    Maintenance performed and everything went well!
    - Lawrence A.
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Foundation & Basement Contractors in Madison

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