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Dentistry reviews in Kensington

  • B
    Dr. Viagrande is very personable, communicates well with patients, explains dental problems that arise in every day language and supports his opinions by showing patients their x-rays and comparisons with the pre-problem states. He offers the patient options regarding treatment for the issue at hand whenever possible. He is sensitive to the high cost of dental procedures and offers a payment plan but he will not compromise on quality.
    Unfortunately, the excellence in his office ends with him. There is disharmony amongst staff members and this is often visible to the patients at the front desk. This is unfortunate because most people coming to the dentist for a problem already have enough anxiety without having to listen to interpersonal issues between administrative staff members. Dr. Viagrande has been made aware of these issues and either he chooses not to address them or he has not addressed them effectively. From a business perspective he really doesn't have to since he has an abundance of patients and it is VERY difficult to get an appointment with him even if you have been a patient for years. With that said, he ALWAYS makes himself available in the event of an emergency dental situation.
    The office manager who also does the billing does not listen to advice and suggestions made by patients when billing to the insurance company. You can tell her how the insurance company said to enter the billing information and then find out a couple months later that she did it differently and therefore the claim has been rejected. I have personally had to resolve my own issues with the insurance company numerous times over the years because simple directions as advised by the insurance company were not followed. 
     In summary, in the event that you can get an appointment with Dr. Viagrande, he is an excellent dentist, can resolve any dental issue which may arise, he does not compromise on quality, he explains things well, offers treatment options when present, he
    is patient and reassuring when it comes to having a procedure performed in his office (Mattie, his dental assistant is top notch as well), his fees are somewhat higher than reasonable and customary (R&C) for the area however, the quality of the care that he provides makes it worth paying the additional amount.  Unfortunately, the excellence ends there. If you need to relay a message to Dr. Viagrande regarding a problem, do not expect it to be communicated the way you presented it. As a result of this you can be in pain for a week and not receive a call back unless you follow up with the office. Expect to develop high blood pressure as a result of billing practices and the need to repeatedly have claims submitted before your insurance company pays their part of the bill. If you could take Dr. Viagrande and Mattie and put them in with a different office staff, they would have patients lining up 24 hours a day!!!
    - Gayle G.
  • A
    His is the most efficient medical/dental operation I've seen. There is no waiting; patients best be on time or will be rescheduled. Most of my services are routine exams. The cost indicated it for x rays and cleaning and exam. Dr. Shulman is pleasant, positive and upbeat as is the administrative staff in his office. I will continue to see him as long as he is in practice. He is extra cautious in his recommendations and makes no ultimatums e.g. he recommended a root canal when I needed a crown to replace a filling. It was my choice how to proceed and I like that. I see Hygienist Tess and she is an A+++.
    - DEBBI W.
  • A
    He is thorough, direct and to the point. He gives me options. If I have to have an expensive procedure done that I can't afford right now he will give me some options to buy some time. It is hard to get in because he is very popular. He just took in another dentist but I won't go to anyone else. He is really good with the Novocain and anesthesia. I can't feel it. I have had messages seriously screwed up by his office staff. They cannot relay messages to him, especially serious messages. I've had this happen twice with the staff. I can communicate very well with him. He gave me his home phone number because I had problems with pain medications.
    - Gayle G.
  • A
    I actually have been going to him for a long time. The dentist that I had gone to since I was a child had dropped dead and Dr. Volz took over the practice. I just stayed with him because I think he is an excellent dentist. He's got a great staff and the girl who does his cleanings and everything does a great job. Overall I am just very happy with the service.
    - Marybeth S.
  • A
    He is always on time. His staff is highly trained. He is very meticulous and very professional. He is very skilled and is always on top of new ideas. Also his facility is very clean and neat. There is easy access off the highway and great parking.
    - DARLENE C.
  • A
    this practice is wonderful they are very professional.
    - eileen K.
  • A
    He is a very good dentist. He's very professional and explains everything thoroughly. He just makes you feel comfortable.
    - Gloria S.
  • A
    I have been going to him for 32years. He is very personable, has good staff, nice atmosphere and easy parking.
    - Kevin L.
  • A
    They are very personable and caring.
    - Sylvia G.
  • A
    They are very friendly and caring. They take time to talk to you.
    - Sylvia G.
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Dentists in Kensington

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