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Auto Repair reviews in Hamden

  • A
    Tim offered a very quick appointment when I called to bring my car in. He explained where his garage was and how to drop off keys after hours. The day of the appointment, he called to explain what he found and an estimate of the parts and labor. He had already phoned a dealer ahead of time to secure a part he suspected he would need. The work was done by 5PM that day. I was very pleased with his responsiveness, the quality of the work, and the price.
    - Susan F.
  • A
    My experience
    dealing with Doug Theroux of Theroux Auto Body & Collision has
    been very positive. From the time of the accident to the completion of the repair took a period of six weeks.
    Mr. Theroux provides a level of customer service which is rare these
    days. He took time to explain why and how my automobile would be
    repaired and returned to me in a safe operating condition. Once a
    week, we would go into the shop floor and review the work completed
    and the remaining work to be done. The shop was well lit and clutter
    free. The office area was neat, clean and contained many Thank You
    notes from past customers. His employees were always friendly.
    Doug Theroux kept me informed in advance about any delays affecting the completion of the
    repair. When the car was released to me, the job truly was complete.
    There was no need to return to the shop for additional work.

    - Irvin S.
  • A
    Truly, a class act! The reviews on Angie's list got me in the door, but my actual meeting with Doug Theroux was the reason I chose his shop to do my auto body work.
    When I explained that the other driver (a teenager) was paying directly, Doug went out of his way to minimize cost without compromising quality. For instance, he called the car manufacturer for a discount and saved $130 on parts. (No other body shop estimate passed on those savings.) A rental car arranged through him was priced lower than I could get on my own. He also spent a lot of time with me explaining why and how the work would be done.
    When I got my car back, the work he and his crew did was absolutely perfect. And, to my surprise, they had also buffed out some scuffs in the paint (caused by me clearing off snow), touched up a few nicks around the car, straightened my bent license plate, and they had washed it and waxed it.
    I always dread dealing with repairs and purchases where there's a chance I can be taken advantage of -- but I never felt that way at
    Theroux Auto Body. They're competent, honest, friendly, and very nice people.
    - Laura M.
  • A
    I’ve used them for 3-4 years and they are wonderful.  It normally takes a day for them to complete the work.  Communication with them can sometimes be slow in terms of answered messages. Todd Burton is a genius mechanic and is always wiling to work around your financial constraints.
  • A

    Robbie was very professional. He explained the problem and what the cost was going to be.

    Upon pick up he offered to do a complete check up of suspension to ensure safety of vehicle.

    It was very pleasant to find a repair shop that was very professional and went beyond their duties.

    Now I have found a and quot;newand quot; service repair shop for my vehicle needs.

    Thanks Robbie and crew.

    - Joan P.
  • A
    Dropped off car in am was called with a quote with in a few hours, also informed me of what I needed in future. Addressed what was a safety hazard and what can wait , I felt very comfortable with them since I am a women always leary of trying new garages.I will definately pass this on to friends and family.

    - JOHN R.
  • A
    I used them three or four weeks ago. They are very honest. They repaired my engine, ignition coil and ignition wires. They have done other works for me in the past. The service cost was about $150. I keep going back to them because they are cost effective. They do very good work, high quality. They are very accommodating to their customers, very good personality and good attitude.
    - ALAN E.
  • A
    Check engine light was on so I took my car to Scarpo to hopefully fix the problem. Very good customer service. Process was explained up front, which I really liked. Received an estimate before work was done. I can't really comment on the pricing. I'm not sure if the cost was more or less than average. Car has run well as far as I can tell since work was done.
    - Katherine M.
  • A
    The team at Great Bear is truly fantastic. From the moment you get there, you can tell that people enjoy working there and also know what they're doing. Danny took the time to break it down, explain what was wrong, and explain my options. He was patient and not pushy at all. They did good work and I definitely do not feel as if I was ripped off at all. The work was also done in a punctual manner and got back into my hands within a couple days. I have used them for many other services for my car and will continue to do so. Really pleased with them, A+ dealer.
    - Bradley J.
  • A
    Splash was a great place for this oil change, and they lived up to other positive reviews elsewhere.  Incredibly convenient, a large number of people there to provide sufficient attention, and my oil change was handled very quickly.  They tried to push the higher level oil changes as most do, but quickly backed off when I stuck to the basic one that I needed.  I'd definitely return for oil changes in the future to Splash.
    - Bradley J.
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Auto Repair Shops in Hamden

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