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Siding reviews in Guilford

  • A
    Better Homes Siding & Improvements LLC
    Delay in instillation was worrisome. Installers were very considerate . Mary Lou was very helpful from start til finish. As the snow clears we discovered many nails siding pieces etc that required additional work on our part.
    - Shelley J.
  • A
    Sensible Home Products
    I would say to anyone who wants to install vinyl siding or to replace windows than to search no further, and to select Jeremy and Sensible Home Products for their home improvement project. In April, 2018, we completed a full exterior renovation project with Sensible Home Products and we could not be happier. It was completed on time, within budget and with top-notch quality. There are three aspects that make them outstanding: First, the work crew is top-notch. They will explain all aspects of their work as they progress through the job. They stay busy all day, and are always polite and well mannered. At the end of each day, they clean up around the house. We trusted them with keys to our house, even when we were away on vacation. Second, the materials are top-notch. You may get less expensive quotes from lesser contractors, but in the end, you will appreciate the quality and value in the work from Sensible Home. Lesser contractors will slap j-channel stock around windows, whereas Sensible uses picture-frame trim for a completely professional finish. Lesser contractors will use low-grade Mainstreet thin gage siding, whereas Sensible pointed us to solid-core Prodigy, which hangs perfectly straight, is rigid, and has excellent insulation properties. Third, Jeremy is a terrific contractor. He will stay in touch at all times. He will make sure that you are satisfied. Everything is well documented, and he follows through with what he commits to. At one point, a special light mounting block was needed but couldn���t be found. We were willing to accept a substitute, but he was afraid that it didn���t meet his standards. He found one at a distributor in Texas, and then found a special courier that could get it to the job site, in time to keep the work moving forward. Jeremy will go the extra mile, and we are recommending him to all friends and family. Chris & Robin, Guilford
    - Chris P.
  • A
    The project was more involved than anyone anticipated. When the job dragged on, they could have taken shortcuts, but insisted that everything be done properly. The final result was excellent. And they stand by their work ��� when a problem arose a year after the job was completed, they responded immediately. 
    - Marshall L.
  • F
    Heritage Home Improvements LLC
    I hired mr Spotlow to replace my front door including the storm door and new trim. His price was about $500 less that other get what you pay for!. He came to install the door which seemed to go well. When he went to reinstall the storm door he did not measure to make sure the frame was deep enough. He drilled the first hole that was too close to the edge that it cracked a 2" x 11/2" piece of the moulding off. He immediately blamed the vendor he bought the door from and said he sold him the wrong size door. He called the vendor and left an angry voice mail. He said he would come back and replace the storm door, in which case you would never see the missing piece, or he would repair the moulding and it would look like new. He was waiting for a call back from the vendor. I stupidly trusted him and paid the full balance in cash. A day or two later, I noticed that the threshold of the door was bouncy and squeezing when I stepped on it. I also noticed that he did not install new trim but used the old marred trim. The caulking was sloppy with gaps and it was all over the the brick and it was never smoothed out. When I called him back he was defensive and nasty and basically told me I didn't know what it was talking about. He said the door was solid resting on "cement" and that he used a specific type of caulking around the frame of the door. He said the threshold just needed to be supported with a higher kick plate. I knew I didn't want him back in my house. I had another, very reputable contractor come. He had to remove the kick plate and take the threshold apart. There was a 1/2 inch gap between the door and the framing it should have been resting on. There was no caulking used at all. There was also a gap on top between the door and the j channel. I had to pay to have this all repaired. I had to replace the moulding, and redo the caulking myself. I will probably have to pay someone to install my storm door. I called mr Spotlow and gave him an opportunity to make this right. He was nasty, defensive, and insisted that the door has been installed perfectly. He tried to tell me that the threshold was resting on the concrete ( I think it should rest on the framing, not concrete) and that it "was a different kind of door than my old one and there was nothing wrong with it bouncing" . He insisted that he didnt finish the job and needed to come and add a taller kick plate. I am sure he will respond and say I wouldn't let him come and finish the job, but who would. Had he come back to look into my concerns, taken responsibility for his errors and maybe even apologize, I would have let him fix it. Instead he attempted to convince me that I didn't know what I was talking about. He was quick to blame everyone but himself. He was rushed sloppy and careless. Looking at his response to the only other review on AL he blamed the reviewer for ruining his reputation affecting his ability to make a living and feed his children. I would suggest that the the only one ruining his reputation and his ability to feed his kids is mr Spotlow himself. If he did quality work without cutting corners and had an ounce of customer service skill, his reputation would be much different. Shame on me for not doing a better job of getting references and checking Angie's list before I hired him. I took a recommendation from a friend who had no personal experience with mr spotlow.
    - Sara N.
  • C
    Vista Home Improvement
    I got quotes from three different companies and chose Vista based on the outstanding reviews, the double lifetime warranty, and the satisfaction guarantee.  They were not the lowest price but I am willing to pay more for better quality work.  The first time I met with the salesman things went well.  He spent a while walking around the house and talking about what I wanted and what he suggested.  I knew some of the fascia was rotted (I could push my finger into the bottom of it) so I got a quote for all new gutters, replacing the fasica on everything but the front of the house, and adding aluminum cladding to all of the fascia. 

        When I decided to go forward with them, I called the salesman and we set up a meeting for him to come back so he could take some pictures and we could sign the contract.  
    1.  When I read the contract it didn't say anything about the aluminum cladding.  When I mentioned it and showed him the information he wrote down the first time we met, he added it to the contract.  Not a big deal.
    I gave him a deposit of half of the total amount and he said I should hear in a few days about scheduling.
    2.  I waited an entire month and never heard anything.  Finally, I called them and they scheduled the job for the following week.
    I took the day off from work so I could be home to answer any questions, let them into the garage to get power, or into the house to use the bathroom.
    3.  The guys showed up on time, walked up to the door, and said they were their to replace all the gutters, and the fascia on the front and back of the house.  I said that is not what is in the contract, and then he asked if I could grab my copy.  I showed it to him and then he spent the next 1-1.5 hours talking to someone at Vista.  He came back and said they would do the aluminum, but didn't have enough supplies for all of the fascia that was supposed to be done.  Then I called Vista and talked over what was going on and ended up explaining the job and the contract to them and they said it was ok for the guys to go get more fascia.  After talking with the two guys who were there, I said it was ok for them to only replace the fascia that they thought needed it and it turned out only about 20' of fascia was replaced as opposed to 98'.  I called the salesman and explained what was going on and wanted to make sure I would get credited for the unused fascia.  He said of course.
    4.    The fascia they did replaced was clear pine, unpainted, and unprimed.  I dont think I have ever seen clear pine on the exterior of a house, even if it is mostly covered by aluminum.  I am a little concerned about that piece lasting.
    5.    I got a call a week after the install about paying the remainder of the cost and was asked to pay the entire remaining amount.  I asked about the credit based on the fascia and they didn't know what I was talking about, but said they would get back to me.  They got back to me with a reduced price based on the fascia. 
    I am fairly pleased with the quality of the work, other than the clear pine.  They were always nice when I spoke to them.  Mostly I am dissapointed by the complete lack of communication between sales, construction management, and the guys actually doing the job.  The fact that they intentionally, or unintentionally, tried to change the job or the price on multiple occasions just left me feeling hyper sensative to everything going on and like they were trying to cheat me.  I explained all of this to them during our conversation after the job was done and he asked me if I wanted him to ask his boss if they could take money off.  I said sure, and the boss said no, they had already reduced the price.  Which isn't really a big deal, except that the priced was reduced because they didn't do all the work in the contract, not because it was a poor experience.
    I think I would have preferred paying a little extra money and having everything replaced.   

    - David M.
  • A
    Highland Window Company LLC
    I was given an estimate which was slightly higher than a second estimate from another company, but the one from Highland Windows included new gutters, which the second did not.  I was shown a sample of the siding as well.  After signing the contract, the company representative came for a second look and told me someone else would be stopping by to determine the materials to be ordered.  At that time, he told me that they would have to take the exterior light fixture down but would rehang it.  I asked if they would hang a new one instead, and he said they would be happy to do that, which is what happened.  At every step, I was called by the office to tell me who would be coming at what time, and people showed up at the designated times.  I was called and told the supplies would be delivered and left in my driveway, and they were.  I was told when the installers would arrive, and they did.  The wor was completed professionally and courteously.  The next morning the gutters were installed, once again on time and professionally.  I would hire them again without a second thought
    - Pamela O.
  • A
    Tri-State of Branford
    The installers were preceded by the delivery of a dumpster, all siding materials and scaffolding equipment. The next day work began doing a side at a time. The job took 71/2 days and went very smoothly from my perspective. The installers worked very hard and efficiently each day until the sun went down. The property was kept clean and safe during this time. Upon completion a walk around was done with me to ensure I was completely satisfied and I was.
    - Gregory W.
  • A
    Better Homes Siding & Improvements LLC
    The job went very well and the work was excellent and the new front door looks amazing looks like a brand new house from the outside
    - Sean L.
  • A
    Better Homes Siding & Improvements LLC
    Fantastic, all workers were easy to deal with and very professional. Really high quality materials. Truly a pleasurable experience. Thank you so much Marylou for a A+ job.
    - Andrew T.
  • A
    - Marshall L.
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Siding Contractors in Guilford

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