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6 Questions to Ask a Basement Waterproofing Contractor

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Unfinished basement
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What to Expect with Basement Waterproofing

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basement, flood, sump pump
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Inspect Your Basement

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Basement Waterproofing reviews in Guilford

  • A
    Connecticut Basement Systems
    I posted an initial review on 2/21/19 on a job done on 1/11/19 to fix groundwater from coming into our basement. The drainage system and sump they installed was not collecting all the water that was coming in, as we had leaking from several areas along an uneven rock ledge. I had reached out to our salesperson by phone and email and never heard back, so I was very frustrated. About 3 weeks after I posted the review, I did get a call from Jeff Allen, one of the supervisors. To make a long story short, he sent out one of their waterproofing specialists to look at the problem. We had already hired an independent mason to try to remedy the problem but he had not yet had a chance to do the job. Jeff convinced me that CT Basement systems would do absolutely whatever it took to fix my water problem. I cancelled the independent mason. Danny, a mason from CT Basement Systems came out and used a very ingenious method to divert all the water to the originally installed water guard trough and then to the sump. It is working beautifully!! I think Danny is a genius and I am so impressed and thankful for Jeff's perseverance and kindness in making this happen. I am now a very happy customer.
    - Ellen F.
  • B
    Connecticut Basement Systems
    Our basement has a huge sloping rock in it-the foundation was built around it when the house was built in the 50's. Over the past 5-6 years, water has seeped in more and more at the top of the rock where it meets the ground right next to the foundation and rolled down the rock to the cellar floor, threatening to flow over to the finished side of the basement. First we put a new drainage system outside the house but that did not help. Five years ago we had another basement company come and they told us all we would need is a dehumidifier and that would dry up the water. We bought their big dehumidifier but nope, that did not make a dent in it, it has just gotten worse each year. I called CT Basement Systems late last fall and a very, very nice representative came, looked at the rock and the water flowing down it and was confident their system would take care of the problem. I have a friend that used them for water in her basement and she has raved about them and has never had a drop of water since her system was installed. I paid the deposit and the technicians came exactly when they said they would. They did a great job, were very professional and left the cellar area very clean in spite of all the dust that must have been generated by the jackhammering. I am very happy with the job they did. However, there has been one unexpected problem. Before the drain was put in, I had been buying absorbent socks, flood bags and all kinds of things to soak up the water. Now we just let the water course down the rock into the drain guard, which then funnels it to the sump. We discovered that some of the water drains down to our brick chimney, which abuts the big rock . Instead of continuing it's flow down the rock to the drain, some water is soaking into the gravel around the chimney and then coming out on the other side, where there is no drain guard, making puddles on the floor again. We think the rock needs a thin lip of cement to direct the flow down and away from the chimney area. So, I called the salesman. No call back. I emailed him. No reply. I called and left another message but nothing. I called the company and asked if they would give him a message to call me. No response. So, I can only surmise that they are completely uninterested in this, now that the job is done. I now have a mason coming to do the cement. It is too bad, because I was so impressed with the salesman when he came and also with the installers. I would recommend the product and the installation service beyond a shadow of a doubt. But the lack of customer service after the fact is a huge disappointment. I actually do not mind having our own mason come and do the job. If they had called me back, I would have told them that- I really just wanted to get their opinion on the problem. But they apparently just don't want to be bothered.
    - Ellen F.
  • A
    Budget Dry Waterproofing Inc
    From the moment I called their office I was treated with respect and non-pressuring sales people. They confirmed appointments, were timely, and efficient in their analysis and work. They listened to both my husband and I and checked all areas of concern before making recommendations. They were modest in their recommendations and did try to pressure us into things that would be totally unnecessary. On the day of installation, the technician was polite, respectful and efficient as well. He was sure to explain everything to me prior to leaving. The day after installation I noticed that something looked a bit off on the air vent and they came back that day to address it, even though it was something they probably could have talked me through on the phone. I would recommend them for any waterproofing needs.
    - Juliette H.
  • A
    Budget Dry Waterproofing Inc
    Worked fine with storm, true test will be in April. Cleaned up pretty well afterwards. They were also careful in my flower garden and saved my perennials that they had to move. Entire project took a little over two days.
    - Deborah A.
  • A
    Budget Dry Waterproofing Inc
    unknown
    - Patrick S.
  • F
    Budget Dry Waterproofing Inc
    unknown
    - Elaine J.
  • A
    Better Built Basements LLC
    unknown
    - Ellen G.
  • A
    Budget Dry Waterproofing Inc
    on time and on budget. Staff very courteous.
    - Sally S.
  • A
    Budget Dry Waterproofing Inc
    Everything went as planned. The crew showed up on time, did the work very efficiently and finished in the time promised. So far I haven't seen a drop of water in the basement since.
    - Roger F.
  • A
    Connecticut Basement Systems
    Work was done fast, and we have had no problem with water since.
    - DIANE F.
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Waterproofing Contractors in Guilford

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