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Auto Repair reviews in Greenwich

  • A
    car looks like new. got an appointment in one day and got car back the same day. Price was very reasonable and work quality unbelievable. Mike Zelenz could not have been more helpful- he is the third generation of family firm began in 1912.
    - CHARLES Z.
  • A
    Customer waiting area is superior to any waiting areas. Of all the BMW, Volvo, Infinity and Acura I have visited in CT, NJ and Northern California, I found them having the nicest waiting area. Very accommodating. Their manager is off the chart customer focus.
    - ELLEN M.
  • A
    These people are professional, fast and courteous.  You don't have to pump your own gas and the price is lowest around.  It is convenient to Interstate exchange and on the border of NY/CT, as well as between Rye and Port Chester.
    - B K S.
  • D
    My car was said to have a broken rear spring after 18k miles & 8 yrs after one broken at 54k miles & 11 yrs.   Also, year shock mounts were said to  need to be replaced at 72k miles at 19 yrs for the third time!.  BMW of Greenwich would take no responsibility for the BMW part's failure and BMW North America said cars are complex and they would offer no coverage for their parts failure after their two year warranty on replacement parts.  

    - Michael D.
  • F
    Horrible!! My repair took longer than promised, it was returned
    painted the wrong color, I had to contact them MANY times to finally get it
    fixed, then they charged me EVEN MORE TO CORRECT! There are still things broken
    such as; front right fender, it comes loose and now the right front light
    getting is getting water, wiper fluid spouts broken during repair and replaced
    with a model that shoots right over roof. Right taillight broken by Angelo’s
    during first repair, after second repair they claimed it was fixed but no, it
    still hangs out because they never replaced the anchor. I have tried to get
    this sorted out, even saw him (and quot;Angeloand quot;) in the tanning salon, which
    initiated contact by him stating he would fix everything outstanding and then
    never replied to my emails or calls. SO CAR STILL NOT BACK TO THE ORIGINAL
    CONDITION! Angelo’s auto repair is the worst possible place to ever take your
    car....stay away. GIECO guy stationed there also worthless!

    - Patricia G.
  • C
    The brakes on my Lexus LS on two occasions recently locked and brought me to sudden stops, three locks each occasion after which the brakes worked fine. For many years I got first class service from Lexus of Greenwich. For example, when my car wouldn't start one Sunday morning, Lexus of Greenwich sent a special emergency truck to my home. The technician found the battery was dead. He charged it, gave me advice on how to avoid it in the future, and left without charging me for his service. When my brakes locked the second time I called the service department. The person who answered the phone said I would have to bring the car in. I said I wanted help. She switched me to another person. She too said to bring the car In. I said they sent help in the past when anything went wrong, and that's what they promised when they sold me the car. Day or night, they said, they would send someone to help me, whatever the problem, wherever I was. She said she wasn't going to expose anyone there to danger. She said I should drive the car in myself. She said if I didn't want to drive the car in myself, I should hire a tow truck. When I asked which towing service to call, she offered no names, no help. She was not only unhelpful, she was rude. A friend knew some people in the shop, and after a call, the shop people sent someone to my home to bring the car in and left me a loaner. The next day he brought my car back and took the loaner. Just like old times. This was how they used to operate. Now, it's as if there is a new owner who wants to maximize profits by cutting service. I really don't want to do business with them again. However, I felt bad for the shop people who wanted to help but looked like they were afraid for their jobs. When I need to trade my car in for a new one, which will be soon, I don't want to go back to Lexus of Greenwich again. They lost my trust.
    - David K.
  • A
    .It is a relatively small shop; but Joe and Tim have always been knowledgable and friendly. They are almost always availble to provide help on short notice. More importantly, they are willing to tell you what does'nt need to be done. Their prices are fair and consistantly less than you would pay at a dealership. When they do a job, I leave satisfied I won't be back with the same issue a week later.
    - Rex B.
  • F
    After I dropped the car off at 8 a.m., they called in the early afternoon to say it was the heater control valve, but  they did not say what it would cost, but that it would be ready by 4 or so. When I went to pick the car up the original invoice was $586.78.  This was $141.70 for parts; $402 for labor; and $35.04 tax
    Although I felt the invoice to be quite high, I did not argue about the invoice when I picked up the car (Friday) because I did not know exactly where the heater control valve was located and whether one might have to take apart many other parts of a system or the engine to get to it.
    Over the weekend I logged on to and looked up this part and the procedure.  It said the replacement procedure should take 2.1 hours and I could see that this part was located at the firewall - easy to get to and easy to replace.  They were charging for essentially for 4 hours of labor (they only charged $12 for the oil change and overall inspection "deal" offered by their direct mail postcard) . The most time consuming would be to remove the windshield wipers and the cowling under them which allowed access to the heater control valve. Replacing the valve itself could not have taken more than 20 minutes.  This is not just my armchair guess, while I work in health care, I have a lifetime of experience with things mechanical.  I grew up on a farm in the Midwest during the 50s & 60s & we fixed everything ourselves back then, so I consider myself a little more than just a shade tree mechanic.  E.g. I overhauled a 1958 Mercedes 220S myself and it ran perfectly.  However, Mercedes and other auto manufacturers these days try to take even basic maintenance away from the owner.   This car comes with and oil and transmission fluid dipstick tubes, but no dipsticks.  A Mercedes dealer will not sell you the dipsticks.
    I called them on Monday and told them I looked this up on and said it should have only taken a little over 2 hours.  They acknowledged that they also use as their reference information for repairs.  They would discuss with the person who did the work, and could I call back tomorrow.  I went there on Wed for a face to face discussion.  Then they say they don't use the suggested MB shop manual as a basis for charging labor time guide.  They said on "old" cars things can take longer.  I know this can be true, but not on this job - there were 3 nuts and 4 screws holding on the wipers and the cowling - none were rusted and the valve change was dealing with 2 simple hose clamps.  First, they said if they had the old part, they would put it back in and there would be no charge for any of the work.  Of course, the old part had been thrown out already.  Then they said I agreed to the price before the work was done.  I said, I agreed to have the heater problem fixed (valve replaced), but they did NOT quote me a price.  This was probably my error at the time; however, they said it was their "policy" to always quote a price before the work is done. I said that did not happen with me.  In the end they said, they would offer a $100 discount coupon as the total was over $500.  I told that credit back to my card and left. 
    This required one simple part.  The price they charged for the part was $59.88.  I could have bought it retail from the local MB dealer for $46.20.  I could have bought it online for $33.  They acknowledged they bought it for about $35.  I don't mind some mark up on parts, but not over 70%.  When they promote themselves as being better, more honest, and cheaper than the dealership; my experience did not match with this in any way.  Believe me I was already well fed up with Mercedes dealerships in this area - I have tried 4.  After the warranty is over, you become their victim.  They think nothing of lying to your face, and the people you deal with directly, their "service advisers," most know nothing about cars - they were not mechanics before.  The problem is that modern cars are so complex and information is so asymmetrical between owners and service facilities that few are in a position to argue.  My solution now is to purchase (for about $400) the scanner that plugs into the car & tells me the problem and then use the shop manual to fix it myself.   This is a sad commentary on the developments in global industry and the honesty of many in our society (particularly in the NYC metro area - led by the thieves in the financial industry) 
    - James H.
  • A
    I was happy with it. They assessed the working status on the late model Chrysler van. They recommended what needed to be done on a prioritized basis. Then they completed the work within the promised time frame and quoted the estimate. There was a lot of work and the quality was excellent. The responsive was excellent and so was punctuality. Their professionalism was excellent.
    - James G.
  • A
    Just perfect.  My nearly 20 year-old car's air bag warning light was blinking.  When Mike stared debugging the system, he found that there was no communication between the air bag System and the car's computer.  He presented my options, (A) to replace the extremely expensive air bag system and (B) to just bypass the warning light.  The important fact that he also shared with me is that air bags typically do not deploy reliably, if at all, after 10 years or so.  Since my car is almost 20 years old and the airbag presumably no longer would deploy, I chose (B).  If my insurance company will help me to replace the airbag system, I will.  If not, I'll just live a little bit dangerously!
    - Robert R.
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Auto Repair Shops in Greenwich

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