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a brick chimney on the side of a blue house with two windows

Masonry reviews in Granby

  • C
    The Chimney Guy LLC
    I had originally thought that the work was done satisfactorily, but at the beginning of the heating season I noticed that furnace exhaust fumes were coming down the wood stove flue and into the house because the caps for both flues were touching each other at the exact same level.  I contacted Chimney Guy and in a couple days a technician came out and added a piece of flue liner to extend the wood stove flue a couple feet.  Although it prevented the furnace flue gas from coming down the wood stove flue, I was disappointed that an insulated flue extension was not used.  The end result looks unprofessional and may impact the draft efficiency of the wood stove and increase creosote build up.  However the grade of D is given for what has happened with another issue.
    During the winter I noticed creosote would accumulate on the floor of the fire box behind the wood stove.  Every week I had to vacuum up this creosote.  I contacted the Chimney Guy on June 1 and within a few days a technician came out to investigate.  He stated an improper flue liner size was installed and said he would inform the office and that the office would contact me to arrange a day to fix it. A couple weeks went by without any communication.  I called the office and I took more time off from work for another technician to come out to investigate.  This time the technician stated the joint of mating the original flue liner with the new one added during the extension was done incorrectly and the cement crown would have to be removed the flue liner pulled out, corrected and reinstalled.  He stated the office would contact me to arrange a day for the rework.  About two months went by without any communication.  I emailed the office on August 17.  They called me on August 18 and apologized for the lack of communication and stated the work would be scheduled for August 26th in the afternoon.  Once again I took time off from work, but no one came on the 26th and there has been zero communication from the office.  
    The fact that the original installation was done incorrectly was bad enough, but the lack of managerial commitment to fix the problem is very disappointing.

    Update 9-22-15:  After posting the above review I got an apologetic call from the company and they stated they would fix the problem promptly at my convenience.  I called the next business day and left a message stating that Wednesday would be good, but that I need confirmation from them to officially set it up.  I did not get a call until Wednesday stating that the workers were on their way over to the house.  Other than that the rework was performed very well.  The technicians worked very hard and replaced the entire flue liner so now instead of the three pieces of liner that were joined together last year there is now one from top to bottom.   This is a safer and higher quality installation than what this company did last year.  I have subsequently raised my ratings from D to C.  If the Chimney Guy applies the lessons learned from this job they will have many satisfied customers in the future.
    - JAMES W.
  • A
    Vincent Masonry and Chimney LLC
    unknown
    - David T.
  • A
    M & J Roofing LLC
    The quote was quick and reasonable.  It was just a matter of personal preference.
    - Penny G.
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Masonry Contractors in Granby

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