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Dentistry reviews in Glastonbury

  • F
    My family and I have had several experiences in which this practice has been both incompetent and dishonest. I had a crown prep and placement done in which the dentist deliberately and illegally delegated work to an unqualified dental assistant, and then repeatedly defended that practice. 
    When my crown prep and temporary crown was taking place, it appeared that the dentist had overbooked, and was therefore shuttling between several patients while dental assistants were doing some of the work. That in itself is not abnormal. When my temporary crown was actually glued in, the assistant did it, without the dentist in the room. Over the next two days my gums remained swollen and painful, and when the temp crown popped off, I discovered a bloody piece of string wedged into my gum ? a piece of retraction cord that the assistant had failed to remove. This was a gross error that could have ? but thankfully didn't ? cause serious injury.
    The dentist was apologetic for the error when I complained, but I wanted to document my complaint, so I did some quick research so I could cite what I presumed was a law requiring the dentist to supervise an assistant doing such a task. I was shocked to discover that state law here prohibits a dental assistant from doing this work at all, even under supervision (dental
    assistants here have no formal training or certification). When I wrote citing this law, I expected a further apology, and perhaps an explanation that this was an unusual oversight, plus a promise to prevent such incidents in the future. 
    Instead, the senior dentist in the practice wrote back and defended their procedures, essentially saying that everyone employs assistants this way, despite the law. He repeated this in a second letter. I complained to the state health department, which brought charges against the dentist involved (unfortunately not against the senior partner who obviously set the
    procedures in place). The very long process ended in a frustrating outcome, with the mildest sanction, but at least there is a formal public record. I don't know to this day whether they still violate the law in this way. 
    My whole family saw this practice for a number of years, and we had other bad incidents. My son had a crown done to repair a broken tooth, and it failed prematurely after a few years, necessitating an expensive and elaborate implant procedure
    that he is now going through.
    I wouldn't go near this place again.
    - John C.
  • A
    I and three other members of my family have used the dentists at Galvin and Round, and have had only positive experiences. Unlike our experience with several other dental providers in the region, we were not pressured or misled to purchase unnecessary services, and all work was clearly explained and performed in a competent way.  We will continue use Galvin and Round when we need dental work.  We are pleased with all three dentists in the practice.
    - John C.
  • A
    They are pretty good. They are awesome! They are friendly, they make it a point to get to know you, and they seem up to date with technology in the industry. I've never had a problem getting an appointment. It is a new office. I've been using them for 34 years now.
    - Larry B.
  • B
    My experience has gone very well. I have been seeing the dentist for quite some time now. He is very professional and knowledgeable in his field. The office is clean and welcoming. I would recommend this dentist to others.
    - Susan N.
  • A
    Dr. Defilippo is great, probably the best dentist I have ever gone to in over 40 years. I probably would have many more teeth left if he had been my dentist when I was younger. Very caring, compassionate, and thorough. Highly recommend him and his staff.
    - Steph B.
  • A
    We have used them for several years. I have not compared their prices with anyone else. They are very family-oriented. They examine our entire mouth and throat for any potential problems during our visits.
    - Patricia S.
  • A
    The office is pleasant; and, hours are available outside of normal working hours (e.g., Saturdays and Thursday eveniings).  Dr. Printup listens carefully to patient concerns, offers alternatives and goes above and beyond with follow up.  My wife and I have been very pleased and expect to be utlizing Dr. Printup's services for the foreseeable future. 
    - Jeff B.
  • A
    My last visit with them went very well and I like them. They will sit me down and really discuss my needs on my very first visit. They are very passionate people and seem to really care about what I need and want. I never get billed here. I would use them again in the future.
    - Michael S.
  • A
    I have been going to Dr. Scoles for the last twenty years.  I cannot say enough about him.  I feel he is honest, has an incredible bedside manner, and doesn't try and up sell you on any procedure.  He is kind, attentive, and professional. His office staff is also very professional and competent.
    - Maggie H.
  • A
    I was very satisfied overall with my experiences with Glastonbury Dental Associates. They very proffessional. The office is clean.  The staff is friendly. They have very advanced equipment. I will be using them again.  
    - Deborah W.
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Dentists in Glastonbury

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