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Auto Shop reviews in Farmington

  • A
    Excellent customer service and price. Tires were not in stock right there but were available that day. They gave me a ride home and picked me up so I didn't have to wait around. They even completed the rebate for me.
    - Patricia B.
  • B
    While the car looked good, the car did not drive well on the highway as the tire was not properly balanced or unaligned. When addressing this with repair shop they said I would have to talk with the adjuster as they could not get another tire. I wasn't looking for another tire. Ultimately addressed with insurance company directly and got car realigned and rebalanced at one facility, instead of having 2 separate places handle requests, as done initially.
    - Jennifer M.
  • A
    The insurance covered it. It took two days for the work to be completed, they got me a rental car. I used to go to them for every oil change and whatever. They do maintenance and auto repair. The workers are excellent.
    - Barbara T.
  • C
    I knew what I wanted when I went in there. I don't like car dealerships anyway. This is one of those things again, "Oh you're getting a wonderful price," but, who knows. Their parking area is horrendous, it's too crowded.
    - Barbara T.
  • A
    They're great, he returned my call and we went over everything. He was talking to a woman while I was there and he went out of his way to help the woman save money on towing her vehicle, and I thought that was really great. The price he gave, he stuck with it and it was great. I'm bringing my car back in January as well. He also does other work other than transmission work, and I will continue to bring my car to him because I feel comfortable with him and i don't feel like he will take advantage of me with the price.
    - Robbie R.
  • A
    The technician (Sean) went out of his way to look for a part that would minimize the cost of the repair and avoid expensive painting charges. The repair was completed quickly, and we were kept informed about the progress and outlook on getting the repair completed. We had a wonderful experience with this body shop, and would highly recommend this company. 
    - Michael K.
  • F

    This is the fourth dealer I visited in looking for a new car. I told the salesman that I wanted to test drive a car. He asked me to sit down and asked for name and phone number and my driver license. No problem, this is standard practice at all dealers. He then asked about my current car (a Hyundai) and if I wanted to trade it in to which I answered "No." He told me that he could give me a good price and I repeated that I did not want to trade it in and just wanted to test drive a new car. He took my license to another room to make a copy.

    When he returned he handed my license to me and said "Can I have your registration?" as if this was a normal request and a standard part of visit to a new car dealer. Rather than being a normal activity it was a high pressure tactic to persist in getting me to consider trading in my car. I responded "No, I won't. I'm leaving!"

    I have done business with the Hyundai dealers in Meriden, CT and Springfield, MA and both dealers treated me respectfully and without pressure, unlike Lia Hyundai.

    - Loel M.
  • C
    We brought a used car that we had just purchased for VIN verification so that we can register it with the DMV. The previous owner did the emissions testing 2 months ago, so we did not need it to be done. Despite telling the person at the counter that we didn't need the emissions test, they went ahead and tested it anyway. An honest mistake, but when we learned of this after the test was done, and reminded them that we didn't ask for this, we were told and quot;well, you're going to need it anyway because the DMV will just send you right back hereand quot;. Whether or not this is true - it is not their call to make. We did not ask for that service. We paid for the service and left, but I was disappointed with how they handled the situation.
    - Shana L.
  • A
    I had been having problems with my Vovlo for a few months. Took it to somewhere and it couldn't be fixed. Then I took it to Mitchell's Auto Group. Brian found the problem right away and gave me a reasonable quote. I told him I needed to leave in a hour to pick up my daughter and he fixed it within an hour! The waiting area is cozy. THe staff is courteous. I'm very happy.
    - Mark Y.
  • A
    Without an appointment, they started their work on my car within 15 minutes. I have used this shop on multiple occasions and they are usually quite accurate on how long it will take to get to you car. After looking at the car for about 15 minutes, they found a hole where the coolant was leaking out. They estimated the repair would be about $300-$400. When I told them that I would be trading the car in soon they were honest and said I should not bother doing the work. These guys have also changed my oil, tires and done other minor repairs in the past. They are easy to deal with and explain there work in laymens terms
    - Thomas J.
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Auto Shops in Farmington

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