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Explore Our Solution Center for Helpful Appliance Repair Articles

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Appliance Repair reviews in Farmington

  • F
    S K Lavery Appliance Co - West Hartford
    I had the same part break in January 2019 that they repaired back in March 2018, and neither the work nor the part were guaranteed. Also, they said they would come on a certain date in a certain time block to fix my appliance. At the start of that time block, after I was home taking 1/2 day vacation time from work, they called to say they didn���t have the part. The repairman said it wasn���t ordered. The store said it was ordered but wasn���t here in time. Which is it? Anyway, the appointment wasn���t kept on their end, wasting my time and causing disappointment because I thought my appliance would be fixed!!!
    - Wendy S.
  • A
    Chuck's Appliance Repair
    Chuck came when he said he would. He explained very clearly what the problem was with each appliance. He fixed both appliances during his visit at a reasonable charge. They have been working fine since then. Very friendly and very professional.
    - Scott B.
  • F
    A Action Appliance
    This company is not an authorized Viking repair service provider, but their website is incredibly misleading. Even here, on Angie's List, they claim to repair Viking appliances. DO NOT LET THEM NEAR YOUR VIKING APPLIANCE! Since I was told over the phone that they do repair Viking refrigerators, I assumed they knew what they were doing. Food in my fridge was freezing and the ice cubes had a funny color, smell, and taste. They tried changing the water fill valve, thermistor, and later the low voltage board. None of these things resolved the problems. After 7 visits and $850 later, the issue with my fridge was still not resolved and I was told that I should contact Viking directly. I explained that I was under the impression that Action Appliance was the local service provider for Viking. They said there was nothing more they could do. I finally figured out who the actual authorized service provider was. That person came out and fixed both problems for $550. It took 2 visits. Initially, Action Appliance was willing to cover some of that cost ($240), but I never heard from them again after many attempts via phone and email to get reimbursed for the remainder. This company does not stand by their 100% money back satisfaction guarantee.
    - Melissa B.
  • A
    Ray's Appliance Repair
    Great! I initially called and left a message after 5:00 pm on a weekday when I came home from work to a warm fridge. I received a call back within 10 minutes. At that point, they took the model number and asked me how late they could call back, and I said to call literally anytime. At around 9:45 pm Scott called me back with a correct diagnosis of the problem (bad board), and patiently walked me through steps to force a manual defrost cycle, which I was to do every hour and call in the morning to report whether it was working. The freezer was so badly frosted over that I couldn't hear the defrost cycle working nor see much progress, so I mistakenly thought that it was not working and called to report this in the morning. We scheduled a service call for that afternoon, when he (again!) correctly diagnosed the problem, ordered the part, and instructed us to continue forcing the manual defrost until the part arrived; this extra step enabled us to get food back in the fridge sooner as the shipment of the part was held up by the holiday weekend. We had another (deeply discounted!) service call the next week to install the new board as soon as it arrived. I could not be happier with the responsiveness to my calls or the fact that I was patiently walked through the correct steps at almost 10:00 at night!
    - Jessica W.
  • A
    Ray's Appliance Repair
    Scott and his dad, Ray, were terrific.  The first visit determined the cause of the problem, and unfortunately the part needed to be ordered, so it took a second visit to make the repair.  Both visits were timely and the work was accomplished professionally.  Scott is clearly good at what he does and is easy and pleasant to work with.  I'll call them again anytime I need a major appliance repair.
    - Paul M.
  • A
    Trader Jack
    Bob was very professional, trustworthy, quick to respond, and has easy going demeanor. He worked on a plumbing related issue , fixed a closet door, and diagnosed a refrigerator problem in very reasonable price and time range. He has very good understanding of common household problems and saved money by value suggestions
    - Vijaya K.
  • A
    A Advantage Appliance Repair Inc.
    My dishwasher is 2 years old, and began leaking.  I called the repairman I had used for another job, and after examining my dishwasher he said that it might not be repairable and that I should call Kitchenaid to find out if they had any recalls or other complaints about my model of dishwasher.  When I called Kitchenaid they referred me to Advantage, which is a Kitchenaid certified repair facility.  Advantage was great!  Amanda (the repair person) was right on time, knowledgeable, and thorough.  I needed one part which she had to order, and said that it might take a few days.  She was back in two days, with the part!  My dishwasher no longer leaks.  I will definitely use them in the future for any other appliance work I might need.
    - PAMELA K.
  • A
    Ray's Appliance Repair
    Scott came the day after I called to take a look at the washer.  It turned out to be a major job, so it took about a week to schedule (because it was a 2-man job).  The day Scott and Ray came, unfortunately one of the other washer parts broke because it was so old (my washer is 37 years old), so they couldn't finish the same day, and said that it would take a couple of days to get the part.  To my surprise, Ray called the next day - he had gotten the part and came right over to finish!  When the work was finished they tested the machine to be sure there were no other problems or leaks, which a lot of other repairmen don't do.  They were great to deal with - knowledgeable, honest, and nice, too.  I will be using them for all of my appliance repairs.
    - PAMELA K.
  • C
    A & E Factory Service LLC
    The A&E serviceman arrived promptly at 0808 and introduced himself as Scott. After I explained the issue in detail (I had notes made when the intermittent problem arose), he verified the serial number and said, "This is going to take a while. You are going to pay for this today, aren't you, since this is out of warranty?" I said, "No...Samsung extended the warranty when I registered online." He said "It shows out of warranty on my computer and the last time this happened, it took Samsung an hour to fix it... I'm out of here... you'll have to call and schedule another time." I asked if he would wait five minutes while I call Samsung to verify the warranty as I had sent copies of the purchase receipt to Samsung and they had called me back saying that they had received them and the warranty had been extended. He said "NO" and rushed out of the house. He couldn't get out fast enough. My take on this is that maybe a warranty call would not earn the same revenue as a "customer paid" call and he wasn't willing to wait because he wouldn't be able to pad the bill. I was a bit surprised when the van pulled into my driveway because I expected a green/white/blue A&E van as shown on their website. The van was an navy-blue van with no markings except the number on the panel in front of the door and on the rear door. The number was 48584. I called A&E at their headquarters in San Antonio and related the incident and asked for a name and an email address and a mailing address so that I could document the incident in writing. I always begin with the assumption that a company wants to provide good customer service. However, I could get only a name and a mailing address. The CSR on the phone could not tell me what position the named individual holds. I also asked for the name and phone number of a supervisor responsible for the Connecticut area. I was placed on hold for 15 min, so I hung up and called back, getting a different CSR. Asking again for a local supervisor name and phone number, the CSR "transferred me to the appropriate department" as she put it. I was transferred to the Samsung Customer Service line ... the same one that I had called to verify the warranty in the first place. Before calling A&E, I had called Samsung to verify the warranty status, which was confirmed. I also requested that another service call be set up with another service vendor, which was done.
    - Raymond L.
  • A
    Discotto Appliance Repair
    Richard DiScotto was recommended to me by the local appliance store. I had a problem with the Maytag washing machine making noise. Richard uses a professional answering service so it's nice to have a human being to talk with, returns call promptly, is always on time for appointments, diagnosed the machines problem, and gave me a realistic estimate to compare fix or replace. I opted for a new motor and fix my old machine. I like the features that aren't available anymore due to all the safety devices currently mandated. (No children at home.)
    I have already recommended Richard to others and I think you would be happy too. He is a gem, providing profession services personally, versus the randomness of corporate technicians. I suggest you call him when you need repairs.
    - Cynthia J S.
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Appliance Repair Services in Farmington

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