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Find Top-Rated Fairfield Home Security Companies

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Home Security System reviews in Fairfield

Real People ~ Real Reviews ~ Real Results

  • Very very helpful customer service & easy install process in under one hour for maximum benefit.  Best price via Angies too.  This is a top notch provider and company.  Highly recommended.
    - Todd S.
  • They are excellent. I know the price is not out of line. If I have any issues or if the alarm goes off, I need to call. They will call me immediately back and help me get the alarm straightened out. If they can't help me over the phone, they will send somebody out pretty quickly. If we ask a question, they are very informative and helpful. They do what they are supposed to do. I would absolutely continue to use them in the future.
    - susan m p.
  • My history with Vivint has not been successful. I have the security and thermostat coverage. I have called them to report problems (the same problem actually  - thermostat on lower level disconnects from system and does whatever it pleases  - 68 degrees 24/7 in winter) and have been given instructions on how to fix it myself (including 'do these steps and wait 24 hours to see if it works and if not call back.') Then they wanted to charge for a service visit.  Having gone through this 3 times.  I did manual control myself.  A couple of months ago, the electronic door lock stopped working. I didn't even try to contact Vivinit.
    Today I called to cancel the contract (guess what - can't do that by phone and have to give 30 days notice.)  Can't cancel contract ever. Then I asked what the lowest cost per month would be - $49.99 and costs $99 to downgrade to basic security. To buy out my contract I would owe them 17 months of payments. To add to the joy, the 'account manager' said there were no notes on my calls - a "problem with the new system".  He offered to send technicians out to fix the problem but I refused.
    So bottom line:  unreliable system, ironclad rules favoring the supplier of the unacceptable service and little, if any, effective customer support.
    - MARIE G.
  • Mitch was a great person to deal with!  He was prompt and new his business very well.  He explained all details of the alarm, how it works, what to do if there is a problem.  Very professional and thorough in his explanation of how the alarm worked and and utilizing the central alarm monitors.  We live in Fairfield, CT and he is always ready to come to us if we need his help.   Being new to the area, he made us feel secure in his product.  I would highly recommend True Value Alarms!!!
    - Susan W.
  • They came out to service my low battery but said over the phone that it was simple and that I could do it by just changing the battery. I indicated that I had a service agreement for maintenance and they agreed to send someone. When I DIDN'T have a service agreement when I first had a low battery they said they had to come out and was over-charged. These business tactics are sickening. There monthly maintenance is OK. When an alarm goes off-they seem to make errors on the "call list".
    - LAYTON T.
  • Great, Better than expected.
    - Barry R.
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    - Michael T.
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    - Pamela C.
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    - Susan W.
  • It was very good.  Pricing is good.  He is honest and doesn't try to sell you something you don't need.  He doesn't give you excuses.  His responsiveness is excellent.
    - Susan W.
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Home Security Companies in Fairfield

Companies below are listed in alphabetical order.

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