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Skylight Installation reviews in Ellington

  • A
    Keith was a pleasure to work with. From the first conversation to the final walk through, he said what he would do and did what he said. His prices are very competitive especially considering the materials and craftsmanship. Keith took plenty of time to inspect our home prior to quoting and made sure I could make an informed decision about the job. He never pressured or angled for features that I wasn���t interested in. Keith is an iconic professional that I wish I could convince to do more jobs. Just roofs these days.
    - Donald E.
  • A
    We were just so impressed with how smooth and painless the whole process was from estimate through completion the actual job. Keith is just great to work with. Keith, John and crew arrived right on time on the day promised and went immediately to work. It was amazing to watch, they are such a hardworking knowledgeable team. Keith kept us informed of progress throughout the day and the job was completed in just one day as Keith predicted. They also left our yard and deck so neat and clean. The roof looks really great, it seems a shame to eventually cover part of it up with solar panels. We also really love our new skylights, such a huge improvement. The care of our home, attention to detail and finishing touches were especially appreciated.
    - Susan O.
  • D
    First they were very responsive, i had a door installed last year and they were really very prompt and courteous.�� This time, when they came out to quote for this job it was��a little higher than other quotes but my last experience was great, so decided to use them again.�� I was informed that the job would take 3-4 weeks for the skylight to come in and for the job to be complete.�� After 4 weeks, we did not hear anything , finally after 6 weeks decided i needed to find out what was going on, only received a call because i complained. Well the " EXCUSE" i received was it was weather related, there has not been bad weather in CT (lame excuse)�� during that time period.�� Now we began to play phone tag, I left a message for Keith stating i wanted the day/days his team would come out to install, also i requested he speak to someone regarding a discount of some sort as my install had taken longer than what was quoted.�� Keith called back and advised me of day and time 9:15am, when worker (1 guy) showed up it was 7:15am 2 hours ahead of time, which I was not ready for this, never received a call asking if it was OK for someone to come out 2 hours early.�� Never the less the guy installed the skylight and the roofing around it and it looks good enough, although the clean up was mediocre. ��

    In business, many times you "under promise and over deliver", in this instance they "over promised and under delivered".�� What is most upsetting is that they just disregarded my request to speak to someone regarding the lack of communication and some form of compensation regarding this type of unresponsiveness.�� I feel this company may need to hire someone with better communication skills and time management. Most likely will not be using Vista Home Improvement in the future.�� Troubling because I had a few more jobs like siding, roofing even new gutters but i will now have to search for a new company to give my business too.��

    - Gregg G.
  • A

    Keith provided professional and friendly service and advice, along with expert workmanship.  Also, he has an excellent rapport with his suppliers, and also town building officials which facilitates compliance with codes.

    We went on vacation when Keith had an opening to start work. Even though we would be away, his trustworthiness was apparent and without hesitation we gave him access to our property so he could complete the contract.  He kept us up to date with picture texts of the progress and we came home to an expertly completed installation and cleaned up site.

    We would not hesitate to recommend this company, and fully intend to use Keith's services as we complete our loft project.

    - Henry K.
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Skylight Installers in Ellington

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