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Window Replacement reviews in Easton

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  • On September 22nd, as the installation commenced, and only after the Pella installation crew tore out 2 of our windows, we discovered (much to our surprise) that the windows delivered were in fact not New Construction, but Replacement windows --- exactly what we had been explicit with David Noonan that we did not want and were not interested in. We immediately halted further installation work and contacted David Noonan (who to this day has never returned our call), Jimmy Krentzman and the Pella regional sales manager, Aidan Curtin, to express our utter dissatisfaction. Jimmy arrived shortly thereafter to tell us there was nothing he could do as Pella would not be able to install New Construction casements in the bays. Given the situation and having no option other than living with 2 holes in our house, we instructed the installation crew to proceed with only installing the 2 windows that had been removed. Further, to our dismay (and as I shared with Adian Curtin and Jimmy Krentzman later that same day ), we also discovered the installation team did not use shims or screws during the installation process. The Pella installer claimed that shims were not required and that the insulating foam would secure the window. However, Pella's own installation instructions that clearly calls for both shims and screws to properly secure the windows. Pella’s sales process was deceptive and their installation process did not follow their own procedures. Until now, I had been a loyal customer of Pella and never has a concern about the quality of their windows or the integrity of your company. But, the recent experience I have had, has made me question both. I understand from Pella that it believes it cannot install New Construction windows in the bays (as we had requested and fully believed we had ordered). However, I feel the company significantly overcharged me for New Construction windows. To date, I have only had 2 of the windows installed with the 2 remaining windows installation halted until we resolve the overbilling situation as well as the correction of the poorly installed windows. I spoke with Aidan, the Pella regional manager on September 22nd to discuss the issues we raised with him on September 16th when the wrong Pella windows were to be installed. At that time, he committed to get to us a revised estimate of New Construction and Replacement windows. We want to compare those against the prior orders we had placed for New Construction to ensure consistency in pricing. On September 27th, I followed up with an email on the request for the Pella re-estimate the casement windows as New Construction and Replacement for comparison against the prior New Construction windows installed. I followed that up with subsequent emails and phone calls only to have Pella be completely unresponsive to date.
    - Andrew M.
  • The staggered cedar shake siding on our home was peeling and in need of significant repair.  Woodpecker damage had resulted in large holes in many places around the house and the house had not been painted in over 10 years.   Chris was prompt and provided a quick and reasonable estimate.  He was very knowledgeable and was able to answer all of our questions.  While trying to select a color we were provided with the addresses of past jobs in the colors we were interested in so that we could see what they looked like on a real house and not just on a sample swatch.   
    Once the siding was ordered and delivered, the entire job was completed very quickly and with minimal disruption.   They were done in less than four days!  The siding has been up for a year now and we are very pleased with how it has held up - even through the hurricane and blizzard.  I have recommended Homa Home Improvement to everyone I know who needs siding, windows or roofing done and would absolutely use them again in the future.

    - Hannah E.
  • We got excellent service from the salesperson, who was very knowledgeable and punctual, and we visited their showroom to see the casement windows. Company was very responsive and kept us informed on delivery, which was within their initial timeframe. The installers arrived 15 minutes early which was such a pleasant surprise (our previous experience with contractors where they are usually up to an hour late). Installers were very professional, took time to align and correct for older house, and really cleaned up afterwards. Installer also reviewed window instructions and ensured that we were satisfied with each window. Would definitely use them again
    - jan e.
  • He did an excellent job of hiring good subcontractors to do the work. Everyone he hired was very professional and did a great quality job and respected my home. Jeff was a little opinionated at first, but as soon as he realized that I knew what I wanted and what I was talking about, everything went very well. Although his personality was a little difficult at first, everything came out the way that I wanted, on time and under budget, which is always a hard thing to achieve. I like that he was very honest when he could not get the product that I wanted and used something more expensive while still keeping the same price.
    - SLOANE H.
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Window Replacement Installers in Easton

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