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Hvac Repair reviews in East Windsor

Real People ~ Real Reviews ~ Real Results

  • 1. The appointment lasted almost 2 hours and the salesman wanted to come back a 2nd time to give us his proposal.

    2. After meeting with the other 3 companies and receiving their proposals via email, I emailed the Aiello salesman and requested his proposal via email as well. He sent an estimate for a very basic Goodman system. Yes, I mentioned that money was tight. I emailed him back advising him that after researching Goodman, I wasn't comfortable with their negative reviews and asked him to send me a proposal for a Lennox system. I also had a couple other questions which I emailed to him as well. I was shocked when he responded saying and quot;All of these questions is the reason why I set a second appointment with youand quot; and he didn't provide a Lennox quote. Really? Is it so hard to type out a couple emails to answers a few questions? Of course I wasn't going to respond to this type of email. About a week later he emails me asking if we were still on for our 2nd appt. I replied and told him my wife's mother had passed away and the service was the day of the appt. and to please cancel. I also asked once again for a Lennox system proposal. Did he send his condolences? No! The Lennox system proposal? No! 22 days later he emails me and says and quot;sorry for not getting back to you, I was on vacationand quot; and wants to know if I'm still interested in doing business with Aiello which of course was a no!

    3. During the initial appointment, I asked the Aiello salesman about CHIF low rate home energy improvement loans. His response was and quot;good luck with thatand quot;. I asked why and he said I would first need a HES home energy audit (true) and any identified improvements must be completed by the homeowner before a loan can be approved (not true). He then told me about Aiello's partnership with Wells Fargo Credit at a significantly higher rate than CHIF. Dishonest about CHIF or not very well informed?? The company I hired to do the work not only informed me about CHIF loans and the correct requirements but also told me about the Smart-E Loan program which also has low rates.

    4. I learned from googling and quot;Aiello Department of Consumer Protectand quot; that in 2011, they paid a 35,000 civil penalty. The DCP website stated the settlement was the result of consumer complaints to the Department over the last three years.

    5. I didn't like Aiello's unprofessional company response to a F rated review on Angie's List from July 9, 2013.

    - John K.
  • I had a question regarding what model furnace was quoted and sent an email back to Harp the following day however, I never received a response. With no response, I chose another company to do the work.
    - John K.
  • Tech was great. Took a while to diagnose the problem (not his fault, it is an older unit), once he did he called around to find a replacement part. Arranged for a co-worker to meet him halfway to cut down transport time. When the part arrived, found out the bracket wasn't quite right. Tech modified the bracket on the spot, replaced the unit, all was fine. No heavy sales pitch, no scare tactics, simply did the job and moved on. Highly recommended, will likely have them back to quote replacing my furnace & hot water heater (units are probably nearing their end-of-life).
    - Paul D.
  • Tech was friendly and pleasant. The only thing he didn't do that I would have liked to have seen him do was purge the condensate drainage line.
    - Thomas L.
  • The pricing is a little high and they always mess up the book keeping.
    - judith l k.
  • I called others
    - Kevin K.
  • unknown
    - Terry W.
  • unknown
    - Paul G.
  • They are very reliable and professional. They are also very prompt.
    - ward m.
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HVAC Contractors in East Windsor

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