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Storage Unit reviews in East Haven

  • F

    I found that all of their fees and charges were not fully disclosed at the time that I signed up with them. The other thing was that when it came time to return the pod/unit to me their brochure says call 24 hours in advance. They made me wait a week. So there was a week's wait for the delivery of the thing and there was a week's wait for the return of it. I was very unhappy. The offered me a $100 Amazon gift card. I said that is not what I wanted from them. I said that is not why I was doing business with them. What I wanted was the pod. Very frankly, I am not a wh*re, I am not for sale. I wanted the service they said they would provide -- and it got me nowhere. What particularly annoyed me was the delivery from the storage area. I had requested around August 1 and they would not deliver it until August 8. I don't know where this came from because they are a national organization and have warehouses and offices all over the place. I am ready to move in and they are making me wait a week to get my stuff back. I would not recommend them to anyone. I pay $300 a month plus they had a fee for the initial delivery of the pod  and then they had a fee for when they picked it up for storage. Then they had a fee when they delivered it back to me. I don't like the way they explained the charges to me and the time at which they explained the charges. Their quality was average, nothing special. They did not do what they said they were going to do and did not provide the service I thought I was paying for. That is not professional in my book.

    - Patricia M.
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Storage Units in East Haven

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