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Find Top-Rated East Hampton Well Pump Repair Services

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Well & Water Pump Repair reviews in East Hampton

  • A
    Sam is now my go-to guy for anything to do with plumbing and my well in this 150 year old farmhouse. I woke up to no water and Service Plus was here shortly after I called. We started with the small stuff and eventually determined the pump in our 250' well was dead. Sam spent the rest of the day in the pouring rain making sure that I had a working well by the end of the day. I can't recommend him highly enough!
    - Deborah G.
  • A
    H2O is always timely, professional and leaves work area cleaner than they find it. They clearly explain options of equip to install; pricing and scheduling. They discuss financing if needed. They assist homeowner make an informed decision for their situation. After install they explain system clearly. They will also return immediately if there is a problem or question.
    - Donna B.
  • A
    kitten note from the H2O was very responsive the night I called because the water softening tank was damaged by the water pressure coming from well pump not regulating the water pressure. They priced options and helped me decide the best system for my home and replaced the water softening systems and well pump sensor on a timely basis and checked in with me a week later. Unfortunately the water pressure was continuing to be a problem and they determined that the well pump was failing. They gave me options and helped me decide the best for my home. They expedited the parts so that the work could be done as quickly as possible.Once the work was done they checked in a week later to make sure all was working correctly and recently I received a handwritten note thanking me for my business.H2O has been my water services company since 1992 and will continue to be as long as I live in the area.
    - Donna B.
  • C
    This company seems to be spread too thin.  Separate crews for each phase of work made quick progress, but mistakes by the previous crew were compounded by the next crew continuing to build on the last phase.  With so many independent crew members involved, no one appeared to take final responsibility for the quality of Better Built Basement's (BBB) work.  The project became a process of identifying flaws in quality, telling BBB about the issue, and getting it corrected (see issues below).  This left us with the feeling that the renovation was a repair job before it was even completed.  In fairness, BBB did show concern that all of the issues we identified were corrected, as best possible.

    Issues to consider:

    • We were required to use BBB's cabinet/countertop contractor. Immediately after the cabinet crew (BBB's, not the contractor's) was done installing them, I pointed out a warped cabinet face.  BBB said it would be corrected by the contractor.  The cabinet contractor did not address the issue until after the job was complete.  At that point, the only fix was replacing the cabinet.  The contractor said it would not be worth the risk to dismantle the finished kitchen to fix it.  We agreed.
    • We found a cracked kitchen floor tile.  It was the opinion of BBB and their floor installer that replacing it was risky.  Although we used BBB's recommended flooring supplier who recommended stainless epoxy grout, BBB's installer had never used it before and "would never work with it again".  We were told the crack was "only the glazing".  We elected not to risk the tile replacement given the circumstances.
    • I have no idea why installing our standard size dishwasher required sawing off the ends of the washer's side flanges, leaving uneven gaps between the washer and the cabinetry.  I also was surprised that our 30(?) year old toilet shutoff valve was only replaced the day of the "final inspection" because I had discovered it leaking on the new floor.
    • There were issues we did not see until well after the job was completed.  When the main bathroom's subfloor and tub/shower was installed, I pointed out to BBB that the tub was sitting unevenly on the subfloor.  I was told that this would be handled by the flooring installer.  We have discovered that there is a 3/16 gap between the tub and floor at one end of the tub.  The subfloor is visible through the gap and open to water exposure.  That this was left as-is by crews working on the bathroom speaks volumes about the quality control.  If it was somehow not seen by any of the numerous subsequent crew members, then that is another major quality issue.  Similarly, the granite kitchen back splash has a large chip that is filled with silicone sealer, indicating it was there during installation.
    • Why was this work paid for?  Warning: read the contract. The kitchen contract contains five milestones requiring percentage payments.  The fourth milestone was payment totaling 90% of the job cost at completion of the "cabinet installation".  At that point we had cabinet shells; no countertops, electrical, plumbing or flooring.  When we told BBB that we were not ready to pay for 90% of the work at that time their response was:
    • "Your contract states that the next payment is due when the cabinets are installed. It has nothing to do with the electrical, Plumbing, flooring or countertops....I will not proceed with any work until the next payment is paid." 
    • We needed the job finished and a usable kitchen.  We were left with the impression that the job was a race to each milestone to collect the next payment.
    • Finally, in fairness to Better Built Basements, the work was completed very quickly and in general looks presentable.  BBB was very accommodating of our requests for specifics that were not made clear by, or slightly beyond the documented job specifications.  All of the crew members were friendly, professional and respectful.  The work was done cleanly.  However in fairness to Angie's List members, the issues above were and are of concern to us and had to be noted in this review.
    Response to Providers Comments:  I will not get in a battle on whose story is correct.  However, if we were not required to use BBB's cabinet contractor, the in-home estimator who told us multiple times that we did needs to be better informed.  It should be no surprise that the newly remodeled rooms look better than the rest.  If our home did not need updating, we would not need to have remodeling done.  We were not aware that the quality of BBB's work was linked to their opinion of the rest of our home.  And yes, my wife could not understand why I was so upset with the quality of the contractor's (her former co-worker) work.
    - BRIAN R.
  • A
    They are a local company. He came out first thing the following morning after I called him. Everything was fine with him. I really didn't have a choice and didn't compare pricing but I thought their price was probably average.
    - Glenn S.
  • A
    The company that usually services our well was not available so they gave us another recommendation.  We called the other guys--twice--and never heard a thing.  So I found Griswold Plumbing on Angie's List, and they were wonderful.  Returned our call promptly, gave us all of our options for our particular issues.  Professional, courteous, friendly.  Cleaned up after they were done.  Explained things thoroughly.  Very satisfied.
    - Joan L.
  • A
    - Duncan S.
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Well Pump Repair Services in East Hampton

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