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Moving reviews in East Hampton

  • A
    I made the call to Mac's on very short notice but they were able to accommodate me with a truck and crew within 48 hrs of my first call. Communication was quick and clear. The team showed up on time, were very professional and pleasant. I have moved about 12 times as an adult and this crew was the best I have ever experienced. They were efficient and careful to wrap and protect all the furniture. Their interaction was not just "here to do a job" but to help a family transition to a new home. When we arrived at the new house (a mere 2 miles away) they placed everything carefully in place and gladly moved items until we were fully satisfied all was placed exactly where we wanted it. We offered to buy them lunch and they said no need but we insisted and they were very grateful and were quick to resume their work. At the end they clearly went over the balance (I had purchased a deal on Angie's List) and completed the paperwork professionally. I will definitely use Mac;s Moving Service for any future moving needs and recommend them to anyone I can.
    - Donna B.
  • F
    The movers (gorillas) broke, scratched, & dented just about everything. The packers were cool (they packed the kitchen). I contacted the company and. They refunded $350, but as I unpack, I'm finding damaged items. I'm writing this after noticing the scratches on my late mother's mahogany dresser. I read a review saying they were great, but I'm guessing the great movers have moved on. One of the movers, Troy, rudely told me "we're movers, not packers." This was as I was packing up my CDs, which I was told would be shrink wrapped and could stay in the cabinet. My next move will NOT be with this company. Ellen (I think that's her name) was very sympathetic and asked how much monetary damage was done, and we settled on $350. In retrospect, it should have been 4x that amount. I moved from Marlborough to Newington...cost...$2200. Outrageous
    - patrice s.
  • A
    If you are loosing for the moving company with the highest level of ability, professionalism, courtesy and reasonably priced. I've done 23 moves in the past (home, apt's, college) and this one was by far the best. Don't exhaust all your efforts trying to find the best for your requirements, just call Eric Carlson, the owner, and one of the nicest young men who does what he says. "The best of the best."
    - John W.
  • A
    Our move could not have gone better.  The crew of four guys were punctual, professional, organized, courteous, careful, and efficient.  The crew chief was a great communicator. The same crew picked us up one day and delivered the next day. We have a 4BR home worth of stuff, including some large and heavy items that required disassembly and reassembly.  The guys knew what they were doing and asked questions when appropriate rather than guessing. By far the best moving experience we have had, and we would not hesitate to recommend Astro to anyone.
    - Bernadette T.
  • A
    The team was punctual, they worked hard and didn't slack off at all.  They were polite, professional, and personable, and took care with our belongings.  After it was all moved in, we did find some kitchen items in the office, but that was likely due to poor traffic control on my part than any negligence on their part.
    The work came in under the estimate, so that good.  All in all, Working Robots did a great job and I would definitely recommend them
    - Jeffery K.
  • A
    Arrived to the minute as they said. Mr. Fleeting came to help his nephew and a friend of family pack the truck. All items were packed with the utmost care arrived in NJ on time and moved me in 2 hours.
    - John W.
  • A
    They were excellent. Their price was reasonable. It was two guys at $55 an hour each. We used them to clean out my dad’s house and move up here. It was a good price and good work. When I am ready to move out of here; I will be calling them.
    - J Douglas C.
  • F
    When the shipment arrived in Florida they transferred the furniture back to a smaller truck for the local delivery. The paintings, glass table tops, and the all important dining room table top made it without problem. Unfortunately, the hand carved dining room table top base was cracked in half. Apparently they tried to put something heavy on top of it.

    Additionally, they lost the rear wheel to the bicycle; they also lost the table base to the glass coffee table; they disassembled the entire patio set, table and chairs and wrapped them rather neatly with a bag of 50 screws and left me to reassemble as the company driver said he was not responsible for assembling items .Also, two sides for one of the chairs were delivered a couple of weeks later with no covering letter. Two of the side that were delivered originally were cracked during their dis-assembly.
    The bedroom dresser did not fair well. The bottom of the dresser was .cracked like it had been dropped on two legs
    There were at least two items that did not belong to me that they delivered but were found in enough time to be put back on the delivery truck to be shipped back to their rightful owners. This is indicative of the fact that the multiple loads were not seggregated properly on the truck when they were loaded. The company offered me 60 cents per pound for everything. They would not repair, replace, or re-assemble anything, but rather pay the total sum of $217.12.
    I could not accept their offer as it would appear to me that I was absolving them of what I consider gross negligence.
    While not all the people in this company are bad and deserve the negative rating, potential customers should consider doing business with another company that at least stands behind their work.
    - ralph l.
  • C
    The trucks showed up more or less on time, and the crew was pleasant enough, though we expected 4 men and Fallon sent 5. I mention this because they seemed surprised that the 5th man was not going to be doing any packing, even though we had informed our move coordinator we no longer needed them to do this for us (we had planned to have them pack all dishes/ glassware/china etc. and this was included in the original estimate). It seemed at times that the "5th man" was not needed and since we were paying an hourly rate on a per man basis, our final cost remained consistent with the estimate even though we had done a significant amount of work beforehad the estimator assumed the movers would be doing. My overall impression of the move was that the crew was more concerned with speed than they were with being careful. We cringed a number of times as furniture was dinged, walls were bumped, and boxes were hastily loaded on dollies. We had a 3rd story bedroom in the old house with a spiral staircase and asked the movers to TRY and bring down a desk if they could. Unfortunately, we did not monitor this process, and by the time they called us up to report they were unable to get the desk down, they had gouged large chunks of drywall out of both the walls and ceiling which needed to be repaired and painted before the new owners took possession. When we arrived at the new house, the movers brought in our large, two-piece entertainment center. This was a heavy, solid wood (not particle board or laminate) relatively new piece purchased from a furniture store (not an assemble yourself unit) that consisted of a base cabinet and hutch. They placed the bottom cabinet in the living room and attempted to attach the hutch, at which point the base collapsed on one side. Upon inspection we saw that both the bottom and side were badly cracked and it seemed obvious the piece had been dropped at some point in the move. When we asked what had happened, they denied any knowledge of causing the damage; this denial was further supported by the fact that that they brought it in and attempted to attach the hutch. Fortunately for us, the hutch wasn't damaged as well during the process as it nearly fell when the base collapsed. Over the course of the next several days we found other minor damage that had not been reported to us: a hole punched through the back of a bookshelf; a wooden knob broken off my bureau dresser (which they obviously knew about since I found it tucked into one of the drawers); a box of glassware that had been either dropped or crushed - they were well-packed in a specialized box with individual cells and foam bags (I ended up with bags of glass instead of actual glasses). We took pictures and filed a damage claim with Fallon for the entertainment center and contacted the furniture store, who informed us that repairing the piece was not possible and it would need to replaced. Despite that, Fallon insisted on sending out a representative to view and see if it could be repaired. He concluded that the only way the damage he saw could have been done was if the piece had been dropped on the corner; however, he still wanted to try and get it repaired. We checked again with the furniture store and they confirmed (again) that the unit could NOT be repaired. Keep in mind this piece of furniture is responsible for housing about $1000 worth of TV and electronics. During this entire process and many phone calls, our move coordinator insisted that the company "wanted to make good" on the whole thing. When we all agreed that the only option was replacement, she asked us what it would take for us to be satisfied and my husband suggested we would be willing to split the cost of new piece (~$600 with tax and delivery) with them. She agreed this was fair and said she would get back to us. We went ahead and ordered a new base cabinet. Unfortunately, Fallon then informed us they were now only willing to reimburse us at the standard 60 cents per pound, for a total of $110. All in all, we are completely disillusioned with the fact that reputable moving companies - given what they charge - are not 100% liable for any damage they cause, and not just when you pay an additional premium plus deductible to get this coverage. We are upset that the movers attempted to conceal the various mistakes they made, and we are angry that at the end Fallon obviously had no desire to maintain a positive customer relationship. We would not used Fallon again and would not recommend this company based on our experiences.
    - Susan P.
  • B
    - Martha R.
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Moving Companies in East Hampton

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