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Exterior Contractor reviews in East Hampton

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  • Harmony Home Improvement was fantastic to deal with! I spoke with many contractors before taking on my home renovation project. Dennis was very responsive and honest to my many questions and concerns prior to choosing a contractor. Once I made the decision to move forward I could not have been more happy with my decision. They showed up when they said they would, worked fast, but most importantly did a fantastic job. I have since recommended them to other friends and family and will continue to do so. A+++
    - Joseph A.
  • I am very pleased with the work and the workmen were terrific. They arrived on time every day, cleaned up every evening before leaving my property, and reinspected their work with out any prompting. I also liked that the owner showed the day the job finished up and did his own inspection of the work his men did. This company also was able to provide a carpenter to fix and replace wood that had rotted.
    - Layne M.
  • Cutting stone makes this a messy job due to the dust created.  However, Larry & Jason did everything possible to keep the dust down and the final product was beautiful and more than we could have hoped for!  We are extremely happy and satisfied with the timeliness and quality of the work.          

    - Denise S.
  • Service was great. Owner and employees were all very professional, friendly and courteous. They honored the estimated amount even though the effort was surely more than they had planned for (it had been a while since last washing). I would definitely use them again.
    - Loren M.
  • This company seems to be spread too thin.  Separate crews for each phase of work made quick progress, but mistakes by the previous crew were compounded by the next crew continuing to build on the last phase.  With so many independent crew members involved, no one appeared to take final responsibility for the quality of Better Built Basement's (BBB) work.  The project became a process of identifying flaws in quality, telling BBB about the issue, and getting it corrected (see issues below).  This left us with the feeling that the renovation was a repair job before it was even completed.  In fairness, BBB did show concern that all of the issues we identified were corrected, as best possible.

    Issues to consider:

    • We were required to use BBB's cabinet/countertop contractor. Immediately after the cabinet crew (BBB's, not the contractor's) was done installing them, I pointed out a warped cabinet face.  BBB said it would be corrected by the contractor.  The cabinet contractor did not address the issue until after the job was complete.  At that point, the only fix was replacing the cabinet.  The contractor said it would not be worth the risk to dismantle the finished kitchen to fix it.  We agreed.
    • We found a cracked kitchen floor tile.  It was the opinion of BBB and their floor installer that replacing it was risky.  Although we used BBB's recommended flooring supplier who recommended stainless epoxy grout, BBB's installer had never used it before and "would never work with it again".  We were told the crack was "only the glazing".  We elected not to risk the tile replacement given the circumstances.
    • I have no idea why installing our standard size dishwasher required sawing off the ends of the washer's side flanges, leaving uneven gaps between the washer and the cabinetry.  I also was surprised that our 30(?) year old toilet shutoff valve was only replaced the day of the "final inspection" because I had discovered it leaking on the new floor.
    • There were issues we did not see until well after the job was completed.  When the main bathroom's subfloor and tub/shower was installed, I pointed out to BBB that the tub was sitting unevenly on the subfloor.  I was told that this would be handled by the flooring installer.  We have discovered that there is a 3/16 gap between the tub and floor at one end of the tub.  The subfloor is visible through the gap and open to water exposure.  That this was left as-is by crews working on the bathroom speaks volumes about the quality control.  If it was somehow not seen by any of the numerous subsequent crew members, then that is another major quality issue.  Similarly, the granite kitchen back splash has a large chip that is filled with silicone sealer, indicating it was there during installation.
    • Why was this work paid for?  Warning: read the contract. The kitchen contract contains five milestones requiring percentage payments.  The fourth milestone was payment totaling 90% of the job cost at completion of the "cabinet installation".  At that point we had cabinet shells; no countertops, electrical, plumbing or flooring.  When we told BBB that we were not ready to pay for 90% of the work at that time their response was:
    • "Your contract states that the next payment is due when the cabinets are installed. It has nothing to do with the electrical, Plumbing, flooring or countertops....I will not proceed with any work until the next payment is paid." 
    • We needed the job finished and a usable kitchen.  We were left with the impression that the job was a race to each milestone to collect the next payment.
    • Finally, in fairness to Better Built Basements, the work was completed very quickly and in general looks presentable.  BBB was very accommodating of our requests for specifics that were not made clear by, or slightly beyond the documented job specifications.  All of the crew members were friendly, professional and respectful.  The work was done cleanly.  However in fairness to Angie's List members, the issues above were and are of concern to us and had to be noted in this review.
    Response to Providers Comments:  I will not get in a battle on whose story is correct.  However, if we were not required to use BBB's cabinet contractor, the in-home estimator who told us multiple times that we did needs to be better informed.  It should be no surprise that the newly remodeled rooms look better than the rest.  If our home did not need updating, we would not need to have remodeling done.  We were not aware that the quality of BBB's work was linked to their opinion of the rest of our home.  And yes, my wife could not understand why I was so upset with the quality of the contractor's (her former co-worker) work.
    - BRIAN R.
  • Chis and his very pleasant, hard-working crew came on the scheduled date and power-washed the house. After the deck had dried, they scraped and painted the trim and cellar hatch. Since we didn't want to re-paint the whole house, Chris matched the paint perfectly on the body of the house. He put a special finish on the deck that bonded the boards closer together and sealed it and now it looks great. The whole project took a little over 2 weeks. Chris and crew arrived by 7:30 every morning and worked late in to the day. He responded every night to my numerous e-mails and was flexible about any changes that needed to be made such as wire mesh over the outside of the attic louvers that needed to be taken down and put back after the louvers were painted. The project was finished on time and we are very pleased with the results. I would highly recommend Chris for his professionalism and attention to detail. I had interviewed several other contractors and only Chris gave me the feeling that we could trust our project to be done correctly and on schedule.
    - susan h.
  • There was a team of 3 painters, one of whom functioned as the primary contact.  They came every day, worked the full day and there was no worry about the job being completed in an expeditious manner.  Any concerns of mine were dealt with promptly and they were very polite, neat, and picked up after themselves after they finished each day's work.
    - judith d.
  • The guy who owned the company didn't stay for the whole thing.  I think he was training the guy.  I was unhappy with the way one side of the house came back.  The owner came back immediately the following day and corrected it.  Made sure I was very happy with the outcome.  He was very apologetic for having that happen.  I thought that was a positive thing because it happened during the training of someone and sometimes that can happen and he didn't push back or anything he listened and came right back.  They did a good job.  I found it through a deal with a group on.  The work turned out great at the end.  They were very professional. 
    - Karen P.
  • Chris was fantastic with his communications, contacting us to schedule exactly when he would be on site each time and letting us know what he would be doing each step of the way.  The ceiling damage was extensive in several rooms, but Chris and his team did a great job at an extremely reasonable price.  He was conscientious in covering all the walls, pictures, lights and furniture to ensure no damage, and he laid out the areas with us that he planned to work each day to minimize disruption.  Overall, Chris spent 3 days on the ceilings and they now look brand new!  He also handled some exterior repairs of cedar trim on our house, and reduced his price when he wasn't able to get us the exact type of cedar trim length required.  I highly recommend Clean Cut Painting for any trim or painting needs you have, and Chris will be the first we call if we have any future work to be done.
    - Kenneth D.
  • Frank called us shortly after we contacted him through Angie's list, and met with us within a few days to provide us an estimate.  Frank walked us through several options, including the pros/cons of stain vs. paint.  All the previous times we had the exterior "painted", we used a solid stain, and were not happy with the results.  Frank highly recommended going with a high quality paint, which would improve coverage and last longer before fading.  Franklin was higher than several of our estimates, but we felt more comfortable going with Frank and his team. 

    During the time we were waiting for Frank to schedule our painting, he contacted us several times to help with color selection, and even stopped over the house when he was checking on another job in the area.  A few weeks before the work was going to start, Frank had his foreman stop by to discuss all the details of the job and after the power washing was done, the team stopped by to apply several different shades of the color we were planning to go with so we could see how each looked and make a final selection.  The job took a little over a week due to weather, and the end result was fantastic.  Frank and his team made us feel comfortable throughout the entire process, and we definitely would use them again for our painting needs.
    - Kenneth D.
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Home Exterior Specialists in East Hampton

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