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Auto Repair reviews in East Hampton

  • A
    They were very good. I've been using them for a few years. I think they are very fair. The work was done within a half hour or less. The waiting area is clean and comfortable. They don't suggest I have work done that doesn't need done. I trust them.
    - Nancy C.
  • A

    I usually go to them; they are local guys. I have been going there for about five years. They have not disappointed me with anything yet. The workers and everybody seem fine. I have to wait for the car so the wait time is pretty reasonable; they are pretty fast. I have never had a problem with them. They are cheaper than the dealer. I can't think of anybody else I would go to.

    - Glenn S.
  • A
    We have been doing business with them for the last fifteen years. The service was excellent and the workers were very helpful. We made an appointment and got in right away and, they had it done and it was very satisfactory. Their price is very competitive with any body else.
    - Thomas and Linda S.
  • B
    After reading good reviews for this shop I decided to get a quote for an engine replacement. The mechanic at Gand S provided me with a quote for a replacement with a Jasper re-manufactured engine (he only works with Jasper). I would have used him if I had not found another mechanic to do the work using a different engine company which was able to lower the cost.
    - Judd L.
  • A
    It is hard to find an auto mechanic you can trust.  And honestly, a big chain outfit like Firestone normally wouldn't  even show up on my radar.  But I have used Firestone Auto Care in Cromwell for over 11 years now.  I've had them do a large range of services on many of my cars over the years, including oil changes, emissions tests, general repairs, brake work, and tires.
    I stumbled across this store many years ago while looking for a place to perform a 60k service on a Dodge minivan.  Not having had much luck with any of the smaller local shops in my area, I called the Dodge dealership, got their (high) estimate, and asked what was included.  One of the items was 'change the timing belt'.  I had the owner's manual listing of recommended 60k service items and 'change the timing belt' was not on it.  In fact, I knew that this model van did not have a timing belt, so I suspected the dealership was padding the bill. 
    So I called Firestone for an estimate.  Their estimate was about half of what the dealer quoted.  I asked what was included and I got a list that matched up with the owner's manual.   I even asked them if their cost included the timing belt change.  Their service manager informed me that my minivan did not have a timing belt, and therefore a timing belt replacement was not only unnecessary, but impossible.
    They got my business.
    Over the years, I've found them to be reasonably priced.  I often check the internet for cost of comparable repairs and Firestone is always in the range.  I recently had some work done on a 99 Taurus that included replacing a lower ball joint, lifetime alignment, rear brake job, and an oil change for around $600 total.   An oil change sets me back around 25 bucks or so, even though their posted price is higher even before shop fees, etc.   They also have frequent sales and coupons.  They often apply coupon prices even though I'm not in actual possession of the coupon, or even have knowledge of a sale.  (NOTE:  I am a frequent customer, so this might be a reward for my continued patronage;  your mileage may vary.  I recommend you just ask if they have a sale going on when you drop your car off). 
    I have also found them to be fair in their dealings with me when I ask the most frightening question you can ask a mechanic:  What is wrong with my car?  I know just enough about cars to be dangerous, but their diagnoses and recommendations have always seemed reasonable.  When I go in with a brake problem, they diagnose and fix the brakes, they don't try to get me to replace the engine.  That being said, will they try to upsell?  Yes.  The are an auto service center, it's in their nature, like it is in a dog's nature to chase a cat.  But they don't do a HARD upsell, where they shake their head and make you feel like a neglectful car owner and all around bad person if you don't agree to replace the air in your tires with unicorn flatulence for a one time charge of $149.  They can take no for an answer.  Just say no to any additional services you don't want and move on. 
    They are prompt and professional in their work, but they're not perfect.  On one occasion, I purchased some new tires and they weren't balanced properly.  I asked them to rebalance them, which they did without charge, and that fixed the problem.  And on another occasion, I dropped my car off late in the day, and it turned out they couldn't complete the work by close of day as they had promised.  They called me to give me a status before they started work and offered to let me pick the car up and return at a later time, but I opted to let them continue and picked up the car the next day. 
    Overall, I found Firestone Auto Care in Cromwell to be a good auto service provider that provides fair and accurate diagnoses and services at reasonable prices.  Good luck and drive safe

    - Jeffery K.
  • A
    It's the type of place that some dealerships bring cars to when they can't figure out electrical problems with the cars. I've gone to him a number of times over the past 35 years and the guy is absolutely brilliant when it comes to looking for shorts in wiring and stuff like that. He's extremely reasonable in price and is just a nice guy too. He also re-manufactures starting motors here on the property. It's pretty much just him and one helper. I like him a lot and there's nothing I don't like about him. He really tries to fit you in. He's personable and extremely knowledgeable. I bought a battery from him about two years ago and he's figured out some issues that a dealership couldn't figure out. I've recommended him to a number of people.
    - Robert R.
  • A
    This has been a long term relationship. A friend of mine many years ago went to them and recommended him. I had a car that needed a valve job done to it, which is pretty expensive, and he was very reasonably price and did a quality job. His name is Bob Reiz and when I first met him he was kind of a young guy, but I think he's probably in his late 40's now. I don't see him that often and when I go back he remembers me which is amazing. He's my back up. The other thing that's nice is that he gives you a free loaner car. When he fixed the heater core he let me use one of his cars. It's not a Hertz or an Enterprise quality car, but it's basically a used car that he keeps for people that need a ride or something. I've recommended him and I will definitely use him in the future.
    - Robert R.
  • B
    They are good.  I make an appointment, I drop the car off, I get a rental car from them which I don’t have to pay for and whenever they call me, I go back and pickup my car.  They only service Nissan cars.  The price is the same as all the other dealerships.
    - charles s.
  • A
    My car is a 2005, although it only has 30,000 miles on it. I've never needed it serviced, beyond usual maintenance, but lately the engine was making funny noises. (Unfortunately they're hard to describe, either here or to the mechanic). I live within walking distance of Gand S service, and its name was also provided to me by a neighbor. So I called to schedule my car to be looked at and they were able to take it in the next day. So right from the start this was a positive experience. Brought my car in and they said to call about it mid-afternoon. I did so and the mechanic, Steve Sr., explained how he took it for a test drive several times but couldn't hear the noise(s) I was referring to. (They do tend to come and go.) But he checked all the fluids, belts, hoses, etc. and all was in order. Basically there was nothing for him to service. He ended up not even charging me, which was astounding, especially considering he spent his time trying to determine if there was anything wrong. So overall I'm very pleased. And my engine is now not making any noises, go figure...
    - Susan T.
  • A

    Visited the shop in advance to get an estimate for a set of tires with the intention of purchasing if the price was right. Excellent price on the tires and the work was done well and on time. There was some question about the type of lug nuts on my wheels and Steve made sure they were correct and my truck was safe. I have since bought another set of tires from Gand S and had the same good experience. If you are used to the 'dealer experience', doing business at Gand S may be a shock because it's much less formal. But you can expect good work at an honest price and the staff is always willing to answer any questions or address any concerns you might have. This is a family run business that is well-established in town.
    - Terence K.
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Auto Repair Shops in East Hampton

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