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A
"First off--this was my worst nightmare come true. Coming down into my basement, I found water everywhere, and a window well filled with water--water was dripping" through the ceiling and lightfixtures, through the window and gushing outside the slats of the house (back into the house through the window). It was very traumatic. I quickly went on Angie's List and saw the 1800 Water Damage number with the good reviews and called. I couldn't even speak because I was so panicked but the gentleman on the other end was so understanding and nice and just quickly sent a team...on New Year's Eve at 2pm. It took them about 20 minutes to get here--by then the water subsided because I turned off the main water valve. They recommended one of their plumbers (
's Plumber--I highly recommend this team) who also came out on this holiday. Due to the strange construction of the house, they couldn't find the source of the water break, but they persisted until they found it. They also uncovered the not so small fact that my brand new windows were put in incorrectly leaving a good inch of space between the house and window which most likely contributed to the problem. They needed to tear down the entire wall and half of the ceiling. They took away tons and tons of water, they ripped up the padding, carpeting, baseboards (even leading into the next room because the water started seeping in there) and placed a bunch of fans around the house and dehumidifier. They took apart my bedroom furniture and carried it off into another room. They even called to check on things, and came back to check and adjust. This was a 2 week process just to dry things out. They provided me with recommendations for the renovations, with whom I was pleased with.
was the office manager and she was the one doing a majority of the work--she was such a great person to work with. Very hardworking and conscientious. Everything was cleaned up. Now they will come back to put my furniture back together which I am so grateful for. For something this much of a disaster, they made the process very smooth and should this ever happen again (I pray not), I have their card handy because I will definitely use them again. I just felt so bad for them having to do this into the night on New Year's Eve and they NEVER showed any type of disgruntledness--they were very professional at all times. These people work HARD.

-MARGARET H.

A
"Had pipe burst so needed someone to dry up water damage in basement room. These guys were very professional -
was very polite and explained" everything over the phone and was very helpful. They put in all the fans and chemicals to stop mold as well as save the carpet. The price was also reasonable. I would highly recommend this company.

-Ranjana A.

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Local Articles in Derby

7 tips to prevent basement flooding

If your basement has ever flooded or been damaged by water, you know just how stressful a flood can be. Follow these simple tips to help keep your basement dry.

Water and smoke damage

The U.S. Fire Administration reports that more than 350,000 residential structure fires occur in the United States each year. A homeowner's guide to smoke and water damage provides tips for restoring the home after a fire, safeguarding important documents and hiring a remediation service.

Before, during and after your project, don't hesitate to ask your contractor questions, says DeLancy. (Photo by Jennica Abrams)
Water & Smoke Damage

When water damage, wind or hail strikes, being prepared can save time and ensure quality home repairs. Follow 5 steps for dealing with damage in an emergency.

Fire damaged home
Water & Smoke Damage, Insurance Agencies

Will homeowners insurance cover water damage? Can insurance pick the contractor? Do you pay the deductible upfront? What you need to know before a disaster.

It's important to routinely check your water heater for any leaks or condensation, which an result in mold and damage to your home, says Belk. (Photo courtesy of Gold Coast Flood Restorations)
Water & Smoke Damage

The possibility of damaging water heater leaks rarely crosses most homeowner's minds. Learn how to protect your home from a costly water heater disaster.

Any kind of surface that has been touched by flooding stormwater should be santifized. (Photo courtesy of Angie's List member Kristen M.)
Water & Smoke Damage, Carpet Cleaning, Mold Testing & Remediation

Storms can cause flooding and power outages, conditions in which mold and mildew thrive. Follow these steps to prevent mold from developing beneath carpet.

Angie's Answers

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You have every right to fire the GC, but it may cost you money in legal fees to fight any leins he has on the property. If you do insurance work you should know that you have to do part of the work out of your own cash reserves and wait for disbursement from the insurance company. His crews errors are not your problem, they are his. If you have problems you should include your insurance company in the problems you are having. If he is running into problems with extras they should only be related to things the adjuster missed and not his or his crews incompetence. If upon rip out he finds hidden water damage that would be an example. An example was a flood job I did not too long ago where we found termite damage that could not be seen untill after demo. Since it was not related to the flood it was not covered. Unless this is his first insurance job he should know the procedures and not be expecting money before it is due, stick to your guns and make sure he is doing the right job. If not include your insurance company and possibly even your mortgage company in any problems. A lein is not that big a deal though in the long run as long as you pay off the agreed amount as per contract. Just make sure if you stay with this guy he has a lien release with him when you give him the finnal check!

 

Don

Water Damage Restoration reviews in Derby

A

Rating
The
Derby Water And Smoke Damage Specialists Provider Name Locked
representative,
Derby Water And Smoke Damage Specialists Provider Name Locked
, was incredibly helpful and seemed to have our best interest in mind. We are a small non-profit without a large budget. After identifying the second plumbing problem that was causing the water not to recede, she advised us to clean up the remaining water ourselves rather than go to the expense of having
Derby Water And Smoke Damage Specialists Provider Name Locked
do it. As she predicted, the water was gone within a short time. I was very impressed with the professionalism and caring attitude she displayed and I will definitely use this company in the future - and I'll recommend this company to anyone to needs cleanup services.

- Cape Elizabeth H.
F

Rating
don't walk, RUN from this company!! Terrible work, terrible business, terrible customer service! I had a water leak between the upstairs floor and downstairs ceiling in my condo. I made an insurance claim and hired this company to do the repair. A rep from
Derby Water And Smoke Damage Specialists Provider Name Locked
(
Derby Water And Smoke Damage Specialists Provider Name Locked
Pouliet) submitted an estimate to the insurance but came back 2 additional times to submit other items as though they were padding the estimate.
Derby Water And Smoke Damage Specialists Provider Name Locked
said not to worry, you are entitled to things like adjoining walls, etc, but you wont pay for work that you don't agree to. I asked
Derby Water And Smoke Damage Specialists Provider Name Locked
for something in writing to state what I was expected to pay as they were not performing all of the work that they kept exaggerating their estimate for. I was promised, but never received one. I did agree for them to do my ENTIRE ceiling downstairs as I was afraid it would look terrible if I only did a portion. Work had begun. Their employee, Art, did a horribly sloppy job on my ceiling. He did not remove lights, ceiling fans, etc. He merely taped around them, yet I was charged for all of this. He left several areas of my ceiling unfinished, or not properly finished. The ceiling looks terrible! In addition, I personally found and purchased matching tile for the upstairs so that only a small area needed to be repaired, and not the entire floor as they had hoped for. I was charged for so many things that was never agreed upon, nor done, such as doors painted, etc. I protested with the foreman, (
Derby Water And Smoke Damage Specialists Provider Name Locked
's rep
Derby Water And Smoke Damage Specialists Provider Name Locked
) who wrote out a change order form with a price that he and I agreed to. Work was near the end, but not complete. I paid the bill and I had the company's representative (
Derby Water And Smoke Damage Specialists Provider Name Locked
) sign that he received payment in full.
Derby Water And Smoke Damage Specialists Provider Name Locked
, COO is now claiming that I owe them more money, as their rep mistakenly omitted from the form. They filed suit against me in another county. I prevailed in my motion to move the case. I am now being threatened with another suit, etc for a case that is less than $1000. I called
Derby Water And Smoke Damage Specialists Provider Name Locked
on the phone and invited him to my home to view the job. He refused, raised his voice and stated that I was not logical. I have photos that I have shown to Chickie
Derby Water And Smoke Damage Specialists Provider Name Locked
(
Derby Water And Smoke Damage Specialists Provider Name Locked
Representative)
Derby Water And Smoke Damage Specialists Provider Name Locked
is irrational and threatening me again. In addition, Art did such a terrible job, he washed everything down my kitchen sink, clogging it up with a huge pile of mud. They did not clean after themselves, there was mud on my walls, pictures, etc. What an awful company. Now there are cracks in the ceiling that need repaired.
Derby Water And Smoke Damage Specialists Provider Name Locked
will is claiming that his company did nothing wrong. They are spending more money that this claim is worth and using bullying tactics. I welcome the opportunity to present my evidence to a judge!
- LuAnn P.
A

Rating
This was my first time using
Derby Water And Smoke Damage Specialists Provider Name Locked
. They were recommended by a neighbor who had used them many times. Everything went smoothly.
Derby Water And Smoke Damage Specialists Provider Name Locked
and
Derby Water And Smoke Damage Specialists Provider Name Locked
were friendly, polite, easy to work with, and professional. There were a couple of short delays due to weather and pier inspections, but once the actual construction started it only took about two weeks to finish the job. I am really pleased with the quality of workmanship and the attention to detail. It is a nice looking deck and I am looking forward to spending time on it in the spring.
- Terry A.
A

Rating
On Thanksgiving weekend, we had a pipe break in the ceiling of a bedroom in our newly remodeled basement. The standing water in the bedroom was several inches deep and also seeped into the mechanical room and a bathroom. The damage was enough for
Derby Water And Smoke Damage Specialists Provider Name Locked
to have to remove materials down to the studs. I had informed him that I wanted minimal impact of the clean up and restoration due to the fact that we had just lived through the dust and chaos of a remodel. He and his crew carefully moved our furniture out of the room, put down plastic on all surfaces that the workers would be using, sealed the affected room with plastic and a zippered door and made every effort to contain the dust and debris. It was probably the cleanest job I've ever experienced in the many construction projects we have undertaken! Since it was right in the middle of the holiday season, he also did his very best at making sure the impact on our home and family was minimal. He was extremely thorough and hard working. He made sure the work was done quickly and done right. He also referred us to a restoration company to do the construction and checked back to make sure we were completely satisfied even though his work on the project was complete. We have experienced several floods and have done many construction and remodel projects through the years and our experience with
Derby Water And Smoke Damage Specialists Provider Name Locked
was one of the most positive experiences we have had. We highly recommend him and his company.
- Jackie H.
A

Rating
Derby Water And Smoke Damage Specialists Provider Name Locked
(technician) was always on time and very professional. He was very informative, explaining the process. He also helped get the repair contractor and worked with our insurance adjuster.
- Susie W.
N

Rating
Responded fast and my basement was back to normal in no time. Interacted well with insurance rep as well!
- Jimmy A.
A

Rating
Trustworthy, prompt and courteous. Work was well performed and efficient. Highly recommend this company!
- Betty Jo E.
N

Rating
WARNING DO NOT HIRE THEM!! Broken Furniture that has yet to be replaced and a thief who stole over $5000 from me.

Last September my house flooded and the carpet in my house had to be replaced, I was out of town at the time and didn't want to bring my baby back into the home, so I was told by the project manager it would be better if we stayed where we were, so I did. One of the employees had stolen over $5,000 I had saved and the company had broken a few pieces of my furniture in the process of moving around my furniture and now wont take responsibility for anything! I have a 6 drawer dresser in my bedroom that is completely unusable the drawers won’t even fit back into the slots anymore, its been trashed. The piece of furniture that was ruined the most was my bed. I noticed that the slats were not sitting on the sides correctly, that hold the mattress up. There are 3 pieces of wood screwed into the sides so 6 screwed in all together; the head, middle and bottom. They snapped them out, didn't even bother unscrewing them! So now 3 boards are completely unusable. This was a very expensive king bed, one year old. Also, the drawers under the bed are destroyed and I cannot get them in or out. There a broken pieces under my bed from the drawer and the slats. I have to use force just to get the drawers back in and haven't used them since. Besides the broken furniture there are white paint scuffs and
Derby Water And Smoke Damage Specialists Provider Name Locked
on almost all of my wood furniture where they moved it around. I have pictures of all the damage. There were also miscellaneous things broken throughout my house. Also when I returned the day before the last work day stuff was not put back where it was, I walked into a lot of work when I came back. My sons crib was piled high with stuff, he had no place to sleep, along with the guest bed, my living room and spare room all looked trashed! There were a mess of cigarette butts left on my front porch also when I returned that weekend. They had one more day of work on Monday, which 2 guys would finish. On Sunday night I went into the closet in my bedroom, confused why they had just left that closet but did the rest of my house (minus one room). I wanted to clean up in there a bit. My filing cabinet was not touched at that time nor kicked in. I left that morning to bring my stepmom to get a rental car back home. The house has been on a lock box so when I came home about noon the workers were already there. There were two men who left quickly after I got home and didn't say much to me. One male left in a gold beat up car, which did not look company issued. Tuesday I was home all day. I went into the closet about 4 pm to file some papers and saw that my 2 tier filing cabinet, that was locked, was kicked in. Inside that I had a
Derby Water And Smoke Damage Specialists Provider Name Locked
safe that was also locked that the lock was picked out of. Inside that was about $5000 cash. It was everything I have saved. Inside that lock box was a smaller one with even more cash.These were cards my deceased grandparents had given me year after year that had meaning to me with kind words in them. He had gone through at least 4 piggy banks throughout my house. I also had two $2 bills taken and some foreign currency taken. My home flooded, flipped up side down while I was away, my furniture destroyed and then on top of all that all my saving taken. The closet wasn't even put back to how I had it nor vacuumed. There were metal fragments left on the floor in there, showing the theft happened after the new carpet was put in. Both employees that day denied it to the detective, but I know exactly who they are and they're both guilty in my eyes. The company in
Derby Water And Smoke Damage Specialists Provider Name Locked
hasn't apologized, taken responsibility nor offered us ANYTHING. Not even to replace the furniture they broke. Even after sending pictures of the damage in early January, I still have not heard anything back! Very unprofessional and the thieves are still working for them!
- Amanda G.

All Water And Smoke Damage Specialists in Derby, CT

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

911 Restoration

97 Buckingham Avenue
Milford

A Custom To LLC

6526 River Pkwy

A K Remodeling and Design Services

40 N Plains Industrial Rd
Wallingford

A&M Painting

21 Moss Ave
Danbury

a1 homeimprovement llc

493 southington rd

Advantaclean of Greater Hartford, CT

100-D Pitkin St.
East Hartford

Affordable Home Solutions

1257 Southord Rd.
Southbury

Alan Dinsmoor Contracting Services

429 Long Meadow Rd.
Middlebury

Allbello Carpentry

7 Sheffield St.

Allensbc.com

1077 Canary Ave

Ambrocio's Painting

133 Beacon Valley Rd
Beacon Falls

American Construction & Maintenance LLC.

49 Leavenworth St.
Waterbury

American integrity

60 Village Pl
Glastonbury

Ark Roofing & Construction Inc.

499 Washington Ave.
Bridgeport

Beacon Home Pro

943 Grand Ave
New Haven

BHI Tile

95 Allentown Rd
Wolcott

Cahaba Scapes

2130 11th avenue north

CALL SOMEBODY LLC

218 PUTTING GREEN RD
Trumbull

Caron Building & Remodling llc

PO Box 150
South Glastonbury

Castle Developers, LLC

1131 Tolland Tpke.
Manchester

Complete Carpentry

325 Spring St
Glastonbury

Connecticut Restoration Specialists

210 Roberts St
East Hartford

connecticutwindow

PO BOX 809
Somers

Creative Communities Builders

61 S Main St.
West Hartford

Creative Remodeling Solutions

189 SHAKER RD
Somers

CT Handyman Construction

80 Hillandale Rd
Danbury

David Harris

200 Old County Cir
Windsor Locks

DPMHANDYMANSERVICES, LLC

118 jude ln
Southington

Forand Remodeling LLC

25
Huntington Street

GAGNON PAINTING & DECORATING, LLC

50 DUNHAM PL
Southington

GG Home Improvements LLC

49 Stanley Dr
Glastonbury

GREGG CAESAR PAINTING

105 STONE HILL DR
Rocky Hill

Gutters & More

495 Main St
Cromwell

Handyworks Remodeling

50 Wild Life Dr
Wallingford

Harty Painting

80 French Ave
East Haven

Imagineers LLC

635 Farmington Ave.
Hartford

J & J Construction

2402 Harbor View Drive
Rocky Hill

J & J Construction

2402 Harbor View Drive
Rocky Hill

JAT Builders LLC

Po Box 106
Marlborough

LaBelle Home Improvement

52 Oakland St
Bristol

Landmark Restorations LLC

73 Florence Rd 2B

LANGAN PAINTING & DECORATING LLC

32 Howland Road
West Hartford

LCP General Contractors LLC

301 Berkeley Rd
Fairfield

Military Housing Adjusters

P.O. Box 746
Torrington

Mod Tech HOME DESIGN

114 Balance Rock Rd
Seymour

Molly Maid of Farmington

780 Farmington Ave
Farmington

Mount Carmel Construction, LLC

370 State St
North Haven

New England Restoration

136 Huntingtown Road
Newtown

New Hope Carpentry

58 May Street
Fairfield

Odd Jobs LLC

270 Wolcott Rd
Wolcott

Overseers

8 Casey Rd

PerfectView Remodeling LLC & Mechanical Services.

1640 John Fitch Blvd
South Windsor

Pioneer Basement

31 Sanford Rd

Pro Home Builders & Remodeling

226 Baxter lane
Milford

Pro Painting & Services LLP

120 Mildred Road
Meriden

PROFESSIONAL CARPET SYSTEMS

12 Progress Ave.
Seymour

PuroClean Property Damage Specialists

149-B Westville Avenue Ext.
Danbury

Quinn Plumbing & Heating LLC

34 Raccio Park Rd
Hamden

R M BOURGOIN BUILDING LLC

355 FARMINGTON AVE
Plainville

Raymond Road Sewer and Drain

37 Raymond Rd
West Hartford

Renovations Unlimited LLC Vision's Into Reality

Fairfield County and New Haven County CT
Oxford

RL Contracting LLC

22 Pine St Suite 203
Plymouth

RTK Environmental Group

29 Bank St.
Stamford

Scholar Painting

2 Klarides Ridge Dr
Seymour

Select Painting LLC

93 Main Street
Cheshire

ServiceMaster of Greater Bridgeport

110 Seymour St.
Stratford

Shield St 24/7 Plumbing Co

152 Shield St
West Hartford

SIGEL BROTHERS CONSTRUCTION LLC

West Main Street
Cheshire

SM Welch Remodeling

16 Ogden Lord Road
Marlborough

SPRAY-TEX

80 OAKWOOD ST
Enfield

St Hilaire Restoration

64 Eastview rd.
Terryville

Stanley Steemer

230 Murphy Rd
Hartford

Stanley Steemer

230 Murphy Rd
Hartford

Steamatic Inc

11 Leonardo Dr
North Haven

Sustainable Solutions LLC

19 Cedar Rd
Bethany

Swan Home Remodel & Repair, LLC

572 Beecher Road
Wolcott

The PowerWashing Kings

1157 Mill ST
East Berlin

Top Coat Painting LLC

73 Arrowdale Rd
North Haven

Turtle Clan Global

1 Skiff Mountain Rd
Sharon

V. Nanfito Roofing & Siding, Inc.

558 Hanover Street
Meriden

Van Fleet Builders

545 Holly Ridge Drive

WHITE & KATZMAN PROPERTY SERVICES, LLC

111 ROBERTS ST
East Hartford

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