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Over 1,252 reviews for
Derby Water And Fire Damage Services from people just like you.

" When they arrived the first thing was to present me with a contract. I was told that usually in a situation like this, the insurance pays, but since they could" not put a
on the house I would need to pay up front.
said that they could probably bill the insurance company over $12,000.00 for this job, after he had reviewed it, but if we had to pay for it ourselves, he could promise to keep it under $7,000.00, which would include boxing or packing everything, moving it to "climate-controlled" storage for 30 days, and returning it. I expected insurance to pay, so I agreed, although it sounded very expensive to me compared to a regular moving company. Their truck said "Cleaning and Restoration", not moving. "Pride" was unprofessional and inadequate in so many ways that I don't have the time to list them all, but here are a few: The contract says clearly 1/2 of fee is paid to start, remainder upon completion. They tried to make me pay in full before starting, and then again before final delivery, and a third time in the middle of final delivery. I finally had to print out my credit report before they would stop hassling me, even after I pointed out the terms in their own contract. PACK-OUT They ran out of packing tape 45 minutes into the job, were offered tape by another crew on site doing other work, and refused it, saying it was against policy. It took another 45 minutes to get more tape and continue packing. First, what kind of moving company runs out of tape? Second, what if it was still flooding? I walked into one room and saw two of my canvas paintings in a stack with other things piled on top of them. The paintings' canvas was dented. We repeatedly told several of the movers (there were about eight) not to move items stacked on one bed, because we needed to take them with us. They were removed anyway. This included ALL my medicines, and we had to call one of my doctors and order emergency supplies of 9-12 different medicines I require daily at my age. I wondered how professional some of the employees were and why I was possibly paying $7,000.00 when I heard one say, "how do you pack a lamp?" Because of their need to photographically (with an iPad) inventory fragile items, it was a slow process. The slower the better for them, because the Supervisor gets $70.00 per hour. Again because of the slowness, by the end of the day, the other crew who was doing the "dry-out" had to tear out ceilings in places where we still had furniture, microwaves, tables, chairs, paintings, and other belongings. So when Pride called about coming back the next day to finish the job, I said "No, there is not need to protect anything from damage that has already been damaged." They still charged us for 1 and 1/2 days of Moving truck at $275.00 per day, even though it was not used the second day. PACK-IN Their printer was "not working" so I was put to work with pad and pen making not of two columns: ITEM and BOX numbers. Oddly enough, two thirds of the boxes were labeled as belonging in the closest room on the first floor!! Somehow most of what we owned had magically been taken out of the easiest place to return it to, where of course it could not fit. The employees, all but one African American, were not provided with a cooler full of refreshing beverages for their hard, sweaty work, which for what they were charging, they could easlly afford. When they had everything in, I wanted to go over the list with their print out, which finally came. As it turned out, there were over 25 boxes that I checked in that were NOT on their inventory!!! Then I found a headboard and footboard to a bed that was not ours, and returned it to them. I went through the boxes and found four items/boxes missing. The owners graciously offered to come over and help me look for them. We found all but one. Anytime there was something wrong, I got an excuse, or what seemed like a made-up reason. The final reason for the missing box was " we must have combined it with the contents of another box when we were re-packing. In the end, they gave us a refund for $150.00 for a few items that had gone missing or were damaged. They also refunded and took back some unused boxes for which we had been charged. Frankly, I would never consider doing business with them again for any reason whatsoever. My daughter who has a bigger house than I have, and perhaps more "stuff" paid $300.00 to have it moved. Not packed, just moved, But Pride charged us $550 just to load the truck to return our stuff.

-Timothy H.

was on-time, very friendly and honest. He performed detailed analysis and quickly pointed out the problem areas and ways to mitigate the" issues, including methods that could be done by owner without additional help! We were very impressed with his professionalism and integrity; thank you,

-Igor D.

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Local Articles in Derby

7 Tips to Prevent Basement Flooding

If your basement has ever flooded or been damaged by water, you know just how stressful a flood can be. Follow these simple tips to help keep your basement dry.

Water and smoke damage

The U.S. Fire Administration reports that more than 350,000 residential structure fires occur in the United States each year. A homeowner's guide to smoke and water damage provides tips for restoring the home after a fire, safeguarding important documents and hiring a remediation service.

Angie's List
Insurance Agencies, Water & Smoke Damage

Homeowners should review their insurance policies as fires and storms increase in frequency

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Broken water main floods Virginia woman's basement

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Before, during and after your project, don't hesitate to ask your contractor questions, says DeLancy. (Photo by Jennica Abrams)
Water & Smoke Damage

When water damage, wind or hail strikes, being prepared can save time and ensure quality home repairs. Follow 5 steps for dealing with damage in an emergency.

Angie's Answers

Try SCOE 10x (Super Concentrated Odor Eliminator). Cost $25.00 ( includes shipping) for concentrate to make 32 oz. and 32 oz. spray bottle included.  This stuff is great!  I have cats and every now and then one of them pees on the rugs ( cat pee smell is awful as is cigarette smoke). You may need more than 32 oz. to get all the stink out but go to the website and read testimonials ( they will even send a concentrate of skunk smell for you to pour on something and then use the SCOE 10x on it to prove how good it works, for a few dollars more).  Anyway, this stuff worked like magic for me.  They also sell gallon and larger sizes.  Worth every penny!

You have every right to fire the GC, but it may cost you money in legal fees to fight any leins he has on the property. If you do insurance work you should know that you have to do part of the work out of your own cash reserves and wait for disbursement from the insurance company. His crews errors are not your problem, they are his. If you have problems you should include your insurance company in the problems you are having. If he is running into problems with extras they should only be related to things the adjuster missed and not his or his crews incompetence. If upon rip out he finds hidden water damage that would be an example. An example was a flood job I did not too long ago where we found termite damage that could not be seen untill after demo. Since it was not related to the flood it was not covered. Unless this is his first insurance job he should know the procedures and not be expecting money before it is due, stick to your guns and make sure he is doing the right job. If not include your insurance company and possibly even your mortgage company in any problems. A lein is not that big a deal though in the long run as long as you pay off the agreed amount as per contract. Just make sure if you stay with this guy he has a lien release with him when you give him the finnal check!



Water And Smoke Damage reviews in Derby


I called
Derby Water And Fire Damage Services Provider Name Locked
for an emergency service at about 10:30pm on a Friday. My hot water heater malfunctioned and released about 3 inches of water into my entire basement, which is approx. 1,000 sqft.
Derby Water And Fire Damage Services Provider Name Locked
Sullivan explained to me how to get the pilot off and make sure the appropriate water valves were turned off to eliminate any other issues that might occur. He explained to me that they would be at my house first thing in the morning to assess all the damage.
The next day,
Derby Water And Fire Damage Services Provider Name Locked
arrived at my house at 8:30am (on a Saturday, no doubt) with 3 guys. Very impressed! I showed them the damage and they went immediately to work. They had my basement cleaned out in about an hour and a half. Once the basement was cleared, they dried the ground and brought in the industrial fans and humidifier to dry out my entire basement. I had to leave them on until Monday to help eliminate any possible mold issues. On Monday, they came out, assessed and inspected the damaged areas, cleaned up the equipment and had everything the way I needed it to get the contractors in to finish up the damage work. By Tuesday, I was emailed the report to give the insurance company.
I was very impressed with the quality of service we had with
Derby Water And Fire Damage Services Provider Name Locked
. I highly recommend them to anyone who has water issues in their homes.
- Braden A.

actual word was great. Quality work and good cleanup. They did not leave let over shingles and would not provide any when asked. Very disappointed is this.
- Bill P.

they showed genuine care and interest and really sweated the details to make sure everything was properly diagnosed and fixed...great communication, very dependable, and really nice people.
- Bruce B.

Very prompt and finished job faster than promised. I did find I needed to call because I didn't get a reply to my email. But after I called they contacted me immediately to set up an appointment. They also honored my deal with no additional charges. I would definitely recommend this company.
- JoAnne J.

The staff were professional, prompt and attentative to details. Work was completed within the estimated time frame. They were cautious of other areas of the house they had to pass thru to get to the rooms that required the work. We felt very comfortable leaving them alone in our house and they in fact let our dogs out for us one day when we were gone all day.
- Jeff M.

Showed up on time for the initial appointment to look over the job. Then showed up on time on the day of the job. This itself is a big deal for me as I often find myself waiting on contractors who either show up late or end of re-scheduling. Mammoth was very good at keeping to schedule, which was a great help.
Derby Water And Fire Damage Services Provider Name Locked
was very professional and courteous and provided all information needed, did exactly as he said and cleaned up very well after the job was done. They honored the Angie's List store credit and no haggling or over-selling.
Seems like a solid professional company...I may have got the work done for little less with another company but I'm fairly sure the experience would not have been as smooth.
- Eileen U.

After discovering our water damage, we decided to contact a water mitigation company to help with water removal, drying, and mold prevention. One well known company (the only company I was aware of at the time) came to mind but after reading online reviews about them I knew I had to find another company. I discovered
Derby Water And Fire Damage Services Provider Name Locked
and decided to give them a call. They were highly recommended and their customers were very satisfied. Hunter, the owner of the company, came to our home within a couple of hours. He and his crew were extremely professional and courteous. His desire to provide excellent customer service was evident from the first minute he arrived at our home. The job of removing damaged items and excess water, cleaning, and treating for mold was completed in one day. They installed large blowers and dehumidifiers in each room and left them in place for several days until everything was completely dry. Each day Hunter would stop by to check on everything and to ensure that drying was progressing as expected. I cannot recommend Hunter and his company enough. They brought peace of mind to my husband and me during a extremely stressful situation. You will not regret your decision to use
Derby Water And Fire Damage Services Provider Name Locked
- JIM S.

Derby Water And Fire Damage Services Provider Name Locked
team did a very nice job of containing the moldy area and removing the problem. Within 24 hours of discovery, they had it completely remediated. A finishing contractor came about a week later to finish the drywall at the end where more attention to detail was needed. Excellent service, professionalism and response time.
- Rebecca V.

Water And Fire Damage Services in Derby, CT

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!


PO Box 920624

911 Restoration

87 Buckingham Ave.

911 Restoration

97 Buckingham Avenue

A&M Painting

4 Third St.

a1 homeimprovement llc

493 southington rd

Action Carpet & Floor Covering Inc

1394 Hopmeadow St

Advantaclean of Greater Hartford, CT

100-D Pitkin St.
East Hartford

Affordable Home Solutions

1257 Southord Rd.

American integrity

60 Village Pl

Ark Roofing & Construction Inc.

499 Washington Ave.

Beacon Home Pro

943 Grand Ave
New Haven



Caron Building & Remodling llc

PO Box 150
South Glastonbury

Castle Developers, LLC

1131 Tolland Tpke.

Charles Abatement, LLC

91 Shelton Avenue
New Haven

CLS Construction LLC

19 George St

Complete Carpentry

325 Spring St

Connecticut Restoration Specialists

210 Roberts St
East Hartford


PO BOX 809

Creative Communities Builders

61 S Main St.
West Hartford

Creative Remodeling Solutions


Forand Remodeling LLC

Huntington Street



GG Home Improvements LLC

49 Stanley Dr

Gutters & More

495 Main St


West Hartford

Harty Painting

80 French Ave
East Haven

ID&ID Constructions

57 Faith rd

J & J Construction

2402 Harbor View Drive
Rocky Hill

J & J Construction

2402 Harbor View Drive
Rocky Hill

JAT Builders LLC

Po Box 106

LaBelle Home Improvement

52 Oakland St

Lady House Doctors

101 Grove St

Landmark Restorations LLC

73 Florence Rd 2B

Langdeau Carpentry & Remodeling

270 Wolcott Rd

LCP General Contractors LLC

301 Berkeley Rd

M & M Construction LLC

49 Brown St

MAMs Painting LLC

159 Thorniley Street
New Britain

Military Housing Adjusters

P.O. Box 746


114 Balance Rock Rd

Molly Maid of Farmington

780 Farmington Ave

Mount Carmel Construction, LLC

370 State St
North Haven

ONE SOURCE Facility Maintenance

862 East Center Street

PerfectView Remodeling LLC

1640 John Fitch Blvd
South Windsor

Peter L Brown Co

133 Hartford Ave

Pine Orchard Painting

325 Monticello Dr

Pro Home Builders & Remodeling

226 Baxter Ln

Quinn Plumbing & Heating LLC

34 Raccio Park Rd



Raymond Road Sewer and Drain

37 Raymond Rd
West Hartford

Renovations Unlimited LLC Vision's Into Reality

Fairfield County and New Haven County CT

Scholar Painting

2 Klarides Ridge Dr

Select Painting LLC

93 Main Street

ServiceMaster Cleaning & Restoration

33 Langdon Ct Unit #2

ServiceMaster of Greater Bridgeport

110 Seymour St.

Servpro of Meriden

1254 S Broad St

Shield St 24/7 Plumbing Co

152 Shield St
West Hartford

SM Welch Remodeling

16 Ogden Lord Road



Stanley Steemer

230 Murphy Rd

Sustainable Solutions LLC

19 Cedar Rd

Swan Home Remodel & Repair, LLC

572 Beecher Road

The PowerWashing Kings

1157 Mill ST
East Berlin

Trademark Enterprise

Po box 153

Turtle Clan Global

1 Skiff Mountain Rd

V. Nanfito Roofing & Siding, Inc.

558 Hanover Street

Van Fleet Builders

14 Circle Drive

Virtus Group - National Team

8765 Stockyard Drive

Weingast Jeremy

650 Farmington Ave


East Hartford

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