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Concrete Repair reviews in Danielson

  • C
    American Dry Basement Systems/Mold Pro Inc
    American Dry Basement (ADB) was contracted to seal our entire dirt cellar with their spray concrete product. Our hopes were that it would reduce the moisture under our house, keep out the winter wind and burrowing rodents, and finally provide us a place we could store seasonal furniture, etc. The price they quoted us was quite high, but we thought the potential benefits were worth the investment.
    Upon arriving home from work after the first day of this project, we found that the ADB crew had hit our water heater, severing the main pipe that supplies it water. Water had sprayed all over, before the hot water was shutoff. No one from ADB contacted us about this problem. When we called them, the first response we got was that "there was no reported problem with out job." Several calls and emailed photographs later, they admitted there was indeed an "unreported" problem.
    They had also, without my consent, removed two sets of short steps that provided our only access to the cellar. They were both ripped from the wall, and left outside. I informed them that I was never informed that this was going to happen, and wouldn't have given permission if I had known. They said that the salesperson should have mentioned it, and that it was regular practice.
    The dehumidifier that was part of my contract was placed precariously atop a concrete block and resting against my water heater. In this location, it was not only in the way, but a potential hazard should it tip over.
    I took time off from work the next day to speak with their main office, meet with the crew, and address these problems. While our initial calls to ADB the night of the discovery were answered, we had to wait until the next morning to speak with someone who could address our problems.
    They were very professional and interested in fixing the issues. The crew chief (when he arrived) was also polite and apologetic. By the end of that day, the work was done and the cellar did look great.
    However, when we demanded compensation for: a plumber to fix the water heater, time off from work to oversee the project, and rebuilding the stairs, they gave us a little less than a 5% percent reduction in price. Though the project had caused great stress, and cost addition money for repairs, we just wanted it to be over. Also, we were happy with the final transformation of our basement. We just wish that ADB had been more forthcoming and honest with us, from the initial description of work to be done, to the reporting of issues.
    I think they do provide a good product, but would recommend anyone using them to get a very clear description of what is to be removed and what work they will do. Being present during the process to give additional oversight might not be a bad idea, either.
    - Peter R.
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Concrete Contractors in Danielson

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