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Auto Shop reviews in Danbury

  • F
    My mother and I were online searching for my first car, being that I am so young we decided to look for a used car. We came across car city in Danbury and found a Gold/Tan 2005 Nissan Maxima. Everything was just perfect, well thats how they made it seem. We were excited that it was in such good shape a such a great price. However we live about an hour and a half away so this wasn���t a quick trip. We spoke to Charlie (the owner) twice on the phone and he ensured that the car was there and that I could look at it. We got there after a two hour drive and looked at the car and it was keyed up. On the hood of the car, the B word was written across it and the A word on the side with key scratches all over. Charlie never mentioned this because we would���ve never came that far for that. Charlie tried to sweet talk us into just getting a Honda civic but obviously that���s not what I wanted. How could you try to sell a car that is keyed up without telling the buyer as if I would like to drive around with profanity on my first car!!! I would not recommend this place, that was very sleezy of Charlie!
    - Denetra G.
  • A
    They charged me a lot, they always do. It's a BMW.? Not a lot, I don't know.? I have big service contract that I took out when I bought it. I couldn't even tell you how much.? The windshield was part of my insurance.??They are great.? All A's.? ?Everybody's very friendly, very personable. They assign me my own personal person that you deal with only about your repairs and your service. Everybody's very nice and they give me a courtesy car.? I like that.
    - Pam M.
  • A
    He was very good. He brought a couple people with him and they did a really good job. I paid more than the Big Deal price because they worked longer on it. They were really excellent, I had no complaints.
    - Patricia H.
  • A
    Two cars, in two different accidents, the auto companies the drivers were covered, and other we had to pay for. Two were covered by insurance, and one we paid for. The insurance covered this one. They accepted the insurance coverage, and that is what they did it for. They had the quality when I needed it. I just want to say the one we had to pay for, their price is very reasonable. I had checked somewhere else, and they gave me an better price.
    - Paula B.
  • C
    It is important to note that the vehicle was clean to begin with.  At only two years old with low mileage, the work needed was really just the detail work that requires special equipment or time (the nooks and crannies).  They shampooed the carpets (which were fully covered with mud mats) and really did a great job on the chrome.  I was extremely disappointed however to find dirty water (from cleaning the carpets) pooled in the side receptacles of my vehicle.  The cup holders (between the driver and front passenger) had not been cleaned at all, dirt was left in the nooks mentioned, and the leather was not touched at all.  The service cost 400 dollars and though the owner agreed to give a discounted detail the next time around they have avoided my phone calls and have yet to make good on the agreement.  I am still trying to get in for another attempt - I'm hoping it works out well I had always heard good things about the company.
    - Courtney W.
  • A
    Excellent. They were extremely courteous. They were the most effective and courteous in the town. I'll be using him from now on as my regular mechanic. Very pleasant and trustworthy. He does a great business and he cares. He goes out of his way to make his customers happy.
    - Steven S.
  • F
    I was told I would be called throughout the process so I can take pictures or they would email me pictures. That didn't happen, but no big deal. I called to get status updates and was told numerous times I would get a call back. Never did, but no big deal. Seven weeks in (and numerous calls), I'm told they're having trouble getting parts. No big deal. 2 months in I stop by and get to see the car in process. Paul tells me he'll waive the 15% Geico was going to make me pay. That's a nice gesture in exchange for the time it took. When I picked up the car, the front bumper was about 1.5 inches off center. There's a centimeter gap between the fender and corner lamp. The brackets, visible in the wheel well, are still bent. The bumper cover is epoxied to the brackets. Over spray all over the hood and wipers. This IS A BIG DEAL!
    They took another swing at it.  Picked up the car for the second time.  Overspray had been partially cleaned up. Bumper was still off center.  My corner lamp was newly epoxied to my headlight.  Not properly fixed. The quality of the work is the number one trait I look for in a body shop. If you want your car repaired right, Allston Collision is not  your best bet.
    - Harrison H.
  • F
    Worked with the owner Diane on purchasing a 2006 Porsche Cayman S. I had
    the vehicle pre-inspected by the mechanics at Danbury Porsche at my
    cost ($300) who gave the vehicle a clean bill of health. The very next
    day I drove out to Performance Imports  to visually inspect the car and
    take it for a test ride. Afterwards I worked with Diane on a punch list
    of small odds and ends the vehicle was missing and/or needed which she
    agreed to take care of. We observed some scratches on the rear bumper
    and it was decided that she would have her body shop look at this
    because there were some paint concerns matching colors. We agreed to
    speak later in the day which we did and i informed her that I would
    follow up with her first thing the next morning on whether or not I was
    going to purchase the car. She informed me that if someone came to the
    shop to look at the car, she would call me first before she made any
    The following day I sent two messages with via emal &
    txt informing Diane that I wanted to buy the car, my purchase offer,
    and willingness to give her a $1000 deposit to hold the car. I never
    heard back from Diane until late Monday morning, two days later when she
    advised me she had sold the car-
    Very unprofessional business
    practice. Unless your prepared to deal on the spot, don't trust their
    word. If you can afford to buy a pre-owned luxury automobile, my
    suggestion is, purchase your next car a dealership which is monitored
    & audited by the brand and take greater pride and integrity in the
    - Alan S.
  • B
    they are very good overall mechanics who work on a variety of cars that I own. They are professional, courteous, perform work within time frames given, at quoted costs. They are very good at keeping you updated as to the status of repairs throughout the day. They provide loaner cars, and I find the prices very reasonable considering that my cars are volvos and bmws, the repair of which can sometimes be very expensive.
    - Mark M.
  • F

    I was a vendor serving White Plains Nissan for decades.  Recently, the Service Manager at White Plains Nissan asked me to conspire with him to commit fraudulent and illegal acts against innocent persons.  I refused to commit these crimes in collusion with this manager.  BUYER BEWARE !!!  I have since refused to perform work for White Plains Nissan due to this criminal activity.

    - david h.
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Auto Shops in Danbury

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