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Water And Smoke Damage reviews in Cromwell

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    John was quick in getting out to assess the situation and was very patient with us in explaining his proposed solution. He also emailed us several helpful articles as well as photos of a similar job he had performed before. We contacted two other companies for comparison, and one never responded and the other came in at a much higher price, but only suggested the exterior water barrier at a much higher price. Based on that and how informative John was, we decided to use his services.  Once we agreed on the project with John, he came out within the week and installed the interior drainage barrier and added the external water seal and regraded our exterior landscaping slightly to minimize the potential for water to get to the foundation. He kept us well informed of his progress and texted us pictures of the work at different stages through to completion.  The work looks fantastic and they did a great job of cleaning up everything when they left. Timing was also great, as we got a significant rainstorm the next day and I"m happy to report that no water appeared on our basement floor. Just to REALLY be sure, I also set our sprinkler directly onto the crack for several hours and no water appeared inside our house. John and his worker did a fantastic job and we would highly recommend him to others!
    - Robert S.
  • A
    SERVPRO of Newington/Central Hartford
    Servpro showed up and the work began immediately. They cleaned all the water, and debris. They tore out the wet sheetrock.  All the furniture needed to moved, the artwork from the wall came down, light fixtures, they emptied the book cases and put the books back in after they moved the bookcases. They wouldn't let me lift a finger. They repeated over and over that I needed to relax and have the team do their job and not to worry...everything would be taken care of. After all the interior things were safely out of the way the roof was secured. (first the trees were removed from the house. ) Servpro worked for hours and made sure I had several tarps on my house.  At one point they realized a hornet's nest was in the ridgeline and had to be removed before covering the roof...a team member ran out to the nearest hardware store, got spray and minutes later they were on track to cover that part of the roof. By the time they finished it was 9:30 at night and a new front was moving in and just starting to rain again. While they were fixing the roof another crew was placing the special floor mattes on the hardwood floors to suck all the water out. Adam explained to me what they do. He gave me options as to how many machines were to be brought in. In addition, air handlers were placed and huge dehumidifiers. I had 9 machines in my house trying to dry it out and save as much as possible. All the machines made it extremely noisy and HOT. Adam showed me how to turn the machines off if I couldn't sleep through the noise. He said try to leave them on as much as possible, but it I needed a break that was okay too. He was extremely knowledgeable about all the machines and made everything happen quickly and seamlessly. He and his team did everything possible to make me comfortable under the circumstances of a major disaster. I've never had someone walk into my life and make me feel like things were going to be okay-  I was pleasantly surprised. 4 days later Adam and his team came back to remove all the machines and to test the moisture levels in the walls and floors. He showed me all levels and did multiple tests to easy my nerves. At that point he told me the hardwood floors in the kitchen were too saturated to keep and they needed to be removed immediately to prevent mold. An hour later a crew came to remove that time they started removing the foam insulation from the inside of the roof too (instructed by insurance).  They sealed off the area to make sure no other areas of the house got "dirtier". All the debris was removed and the area was cleaned. About six weeks later we had many days of rain and my basement was taking on water.  I called Adam and he returned with a dehumidifier and everything was taken care of. In addition, they covered the kitchen floor with heavy plastic so the basement moisture wouldn't come up into the house.  I would highly recommend calling the newington office and asking for Adam. I honestly have never seen someone work so hard to make things right for a total stranger. I know it's his job, but to be doing it with sweat rolling off his nose, moving fast/efficently is not something you experience everyday. All the bills for servpro were direct paid through the insurance.
    - Merrie B.
  • A
    Disaster Restoration Services
    Please see above. 
    - Margaret L.
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Water And Fire Damage Services in Cromwell

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