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Countertop Installation reviews in Colchester

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  • In general, our bathroom project went well.  The bathroom was torn down to the studs and our old bathtub, toilet and sink with vanity were all removed by the company.  We liked the fact the any water damage, electrical and plumbing issues were taken care of and fixed while it was totally opened up before being rebuilt.  We were assigned a designer named Cherie who started by making a realistic design on the computer to show us, and then she would meet us at various suppliers and advise us as we picked out tile, countertops, plumbing fixtures, etc.  She has good taste and was very helpful.  Once the work got started, Steve was the lead carpenter on the job and he was also very accommodating and professional.  He was able to figure out a couple of tricky issues and totally solved them to our satisfaction. He also did a nice job coordinating the plumber, electrician and tile guys who worked on the job.  Everyone was capable, efficient and professional and did good work in their respective trades.

    The major thing we didn't like with our experience with the company was the way the process worked for ordering the vanity. Throughout most of the design and materials phase, we could see upfront what the different finishes and supplies (such as tile, plumbing fixtures, etc.) from various companies and what their prices were.  The last item to be discussed was the vanity and how much it was going to cost. This aspect was a total shock to us and we think it should have been among the first items that Cherie and/or Frank (the owner) should have gone over with us.  If that doesn't happen, then we would say that if you know of a company that makes a vanity you like, at a price you are comfortable paying, then order that one ahead of time.  Otherwise everything else went to our satisfaction.  The project did take about 3 weeks long to complete than we had originally been told, but in our experience home improvement projects almost always seem to take longer to finish than anticipated.

    However, in the end, our bathroom came out great and we are very happy with it and are glad we had it done and overall had a positive experience with New England Kitchen and Bath.
    - Irene W.
  • The construction part of the project was not fun!  We basically had to live on the second floor of our house during the first month so any delays were frustrating - our only complaint was lack of communication and some missed deadlines on the part of the person who managed the construction crew that NEKB hired for the job.  However, we were very impressed with the workers and the quality of the work.  There were a couple flaws in the cabinets and Abby ordered replacements right away.  The job took about 7 1/2 weeks; a week and half over due to a delay in the counters, which were worth the wait! 
    The end result is a beautiful kitchen - we are absolutely thrilled!
    - Susan J.
  • Although kitchen renovation can be a stressful experience, Mike made us comfortable from the very beginning. He provided us with professional and well thought recommendations. His attention to details, patience,  and personal service put us at ease with him and encouraged open and honest communication. He personally oversaw the project and made sure that nothing was overlooked. The project went smoothly and was finished on time and on budget.
    - Marvin B.
  • unknown
    - Julia D.
  • They do a real good job. The price was comparable to all the other companies that I went to.
    - Dianne T.
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Countertop Kitchen Installers in Colchester

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