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House Cleaning reviews in Bristol

  • A
    Kim's Cleaning Service
    She did an impeccable job. I've never seen someone clean so well. She did everything top to bottom. Her and her co-worker are incredible, professional, and pleasant people to work with. She really cares about what she does and you don't see that often. I've had other cleaning companies in the past and she's just so good, professional, and detail-oriented. She's just very good. I can't believe she isn't used up and has to turn away people because she's so good.
    - Deborah G.
  • C
    Sparkling Cleaning Services LLC
    The two women showed up on time. They did a great job on the kitchen. The younger women was very friendly and listened to what I wanted done. They did a great job on the fridge. The reason I gave this company the marks that I did was 1) the older women was on the phone a lot, personal calls and texting should not be done on the job. 2) the deal was for 4 hrs of cleaning they arrived at 1130 and were saying goodby at 305. I had to tell them they had an other 1/2 hr to go and they could do the bathroom. The younger women applogised and went right to work.The older lady started to yell in the bathroom in Spanish .they did work until 330. One other thing is there was no follow up phone call from the owner . Bad customer service. I would have tipped these woman except for that
    - Nancy M.
  • F
    Sparkling Cleaning Services LLC
    When I spoke to Angelina (the owner) ahead of time, she asked for a brief overview of what I wanted done and if I would be willing to pay for extra time if her cleaner deemed it necessary.  I didn't think they would have any incentive to finish in a timely manner if I agreed and said I would think about it and let her know.  I asked if she could provide me with a list of cleaning supplies that she would need.  She gave me no list but said whatever I normally use should be fine.  

      I was not informed that the person doing the cleaning would not speak English so we could not communicate anything to her on the day of the cleaning.  Had I known that, I would have given Angelina much more specific instructions.  The woman that came to do the cleaning was on the phone for the first two hours.  My husband received a call from Angelina asking if he wanted to pay for extra time and he declined stating that we really just wanted the floors and cobwebs around the light fixtures taken care of and that it appeared she would be able to do that in the four hours.  After the cleaning woman left and my bathroom and kitchen floors had dried, there was a thick white residue all over them mostly visible in the grout.  

      I contacted Angelina, and informed her of the condition of my floors and that her employee was on the phone for the first two hours of the cleaning.  She immediately became defensive and argumentative, shouting that the girl she sent out had been on the phone with
    her, that she was not on the phone for two hours and that the girl said there was no way that she could clean my whole house in four hours (which was never our intentions).  I told her I wasn?t going to argue about her employee being on the phone, when she, Angelina was not there, that I called about my floors and did not think it was right that I paid to have them cleaned and would now have to clean them myself.  Angelina then proceeded to argue about the fact that the girl could not have been on the phone for two hours.  I restated that I was calling about my floors and asked what she was going to do about the residue.  She said she would contact the lady to see what was used on the floors and would call back.  

       Angelina called back again yelling, that ?her girl was on her hands and knees cleaning my floor and was not on the phone for 2 hours.?  I asked about the floors and what she was willing to do about the white residue.  She said she?d come to my house to see the
    aftermath with the cleaner at a later date of my choosing and give another half hour to rewash them.

       My husband and I gave Angelina a date that worked for us and she said she would contact her girl and let us know.  

       We had to call her again the next day to confirm.  She insisted on an early start so it wouldn?t effect other possible cleanings for that day so we agreed to 9am. 

       After waiting a half-hour after the appointment and still no sign of the cleaner and Angelina, my husband called Angelina.  She stated that it was her fault that she forgot about the appointment and that the cleaner would arrive at 10:30am.  An hour and a half after she should have been there.  I thought this was unacceptable, she forgot, did not contact us and is wasting more of our time and isn't even going to show up herself, when she was the one that insisted she would be there.  I called Angelina and asked if she was coming with the cleaner, for one, to see what had happened and for two, to communicate between her employee and me.  She then proceeded to scream at me saying she was going on vacation and had doctor?s appointments and a bunch of other nonsense that had nothing to do with the service she had promised to provide and of which I had purchased and already paid for in full.  I said that none of this was relevant and that this
    is not how
    you treat customers to which she hung up on me. 

      I immediately decided to contact Angie?s List when she called back and I did not pick up.  

      After hanging up with Angie?s List, I saw the cleaning woman by herself, walking up to my driveway.  She was on the phone, stopped as she approached the driveway and went back to her car.  I assumed she was just going to leave.  Another 15-20 minutes later, someone is OPENING THE FRONT DOOR AND WALKING INTO MY HOUSE.  My husband is in the kitchen (mopping) saying ?you are not welcome, please leave.?  Angelina, THE OWNER proceeds to OPEN MY FRONT DOOR AND PEAK HER HEAD INTO MY HOME.  I walk up to her stunned and ask what she thinks she is doing. I inform her that I contacted Angie?s List and that I wanted nothing more from her and that my husband decided to clean the floor himself since it could have been done four times over during all the time spent waiting for them.  I told her all I wanted was a refund. Knowing that I contacted Angie?s List she was suddenly apologetic and capable of having a conversation.  She asked if she could
    come in
    and see the floor.  I was gracious enough to let her in, even though she let her self in, and showed her where my husband did not mop yet.  There was so much residue, Angelina actually said that my grout was white, when it is actually dark brown.  She asked if we wanted them to clean it again and I said absolutely not, my husband has been cleaning it this whole time you have been standing in my kitchen telling me how you made such a mistake in how you treated us.  How you?ve just been ?off? the past few weeks and have never had anything like this happen before.  Not. Our. Concern.  I asked how the refund would be handled and she said going through Angie?s List as I did already and that she would issue the refund.  

      Now I, and Angie's List can see the Angelina I came to know, (who responded to the original complaint that an Angie?s List employee typed up for me,) calling me a liar, being offensive and saying my floors were clean all in the same sentence as it was a pleasure meeting you.  I don?t know what kind of family you come from but we don?t swear at our family.  The only one lying here is you.  You had no business WALKING into my house.  I was gracious enough to allow you in and have a conversation with you but I had already made up my mind that I was done doing business with you due to the way you treated my husband and I over the past few weeks.  Which I stated prior to you walking yourself into my home.  You are something else Angelina.  Here are some words of wisdom, NEVER WALK INTO SOMEONE ELSE?S HOME. EVER.   GOODBYE AND GOOD RIDDANCE.
    - Chelsea M.
  • A
    Sparkling Cleaning Services LLC

    Coming home to a sparkling clean home top to bottom was amazing.  Every surface was spotless.  Even beds were made up and the stuffed animals and books in my children's rooms were arranged and organized just so.  Trash cans were emptied and she even washed the few dishes that were in the sink.  I am an extremely happy customer and am very much looking forward to having my home be cleaned with such care and detail on a regular basis.


    - Meredith W.
  • A
    Kim's Cleaning Service
    Kim has been coming to our house every other week for the past 4 months.  She is always very punctual and works very hard for the time she is at our house, leaving it spotless and sparkling.  Kim is very friendly and always pleasant.
    - Jeff W.
  • A
    Sparkling Cleaning Services LLC
    I had a woman named Sarah come In and in 4 hours she made my house sparkle and shine. I could not believe all that she did in 4 hours and my house has never been so clean. This company is great to work with And I will defiantly be using them again as well as recommending them.
    - Jessica M.
  • A
    All Around Cleaning Services
    The Big Deal experience was so great that we hired to have them come out every other week. The cost is $125 per visit now. They dust, vacuum, wipe everything down, clean the kitchen and hardwood floors. It takes them between 3-4 hours. They have been wonderful!
    - Melanie C.
  • A
    Balzano's Cleaning Service
    My only reluctance in continuing my great review is that she will get too busy and won't have time to work with me!  Seriously, she is wonderful and is the best cleaner I have ever had!!!
    - Nancy C.
  • A
    All Around Cleaning Services
    Fernando is a cheerful, hard-working family man that cannot do enough for you.  He is a perfectionist, and he did not leave my home until I was totally satisfied!!!  He and his employee, Alvin, were absolutely fantastic.  I have difficulty organizing things so Fernando took right over and did everything perfectly!!Fernando made it clear to me that he takes great pride in his work and expected the same from Alvin.  I think anyone that hires him for organizing and/or cleaning would be getting a gem!!!  I highly recommend Fernando!!!!  I believe that Fernando should receive the highest award that Angie's List offers because he deserves it!!!!
    - Nancy C.
  • A
    All Around Cleaning Services
    I was impressed by his demeanor and honesty. We share many of the same ethics, morals, and values - and sense of humor!! I've come to trust him and he cam come even if I am not at home. Fernando has the right personality to be working with people...he makes it easy to feel comfortable, and it seems like you've been friends for a long time! It is refreshing to find someone to help you when you need it that is loyal, and truly cares about you. He values the friendships he makes, and is a very hard worker. His prices are similar to that of Merry Maids, but you get a LOT more bang for your buck! You will end up with another family member, but one who actually cleans!     : ^ ) Fernando comes either weekly or bi-weekly. Let me tell you... He Is WONDERFUL!!!!!! During my initial interview, Fernando thoroughly explained the tasks provided for each of the services provided. I was also given a pamphlet with all of that information, as well as a refrigerator magnet! I am owned by my Great Danes, and my female had puppies a few months ago so the house is just a little bit crazy. Not only is Fernando not afraid of my dogs, he gives them 1-1 time. My female just LOVES him and she can be quite obnoxious at times trying to dominate ALL the attention. Because she is German (and pups are 1/2 German), she carries the dominant genes, including those for the big, shapely, beautiful drooping jowels... and when she sneezes or shakes her head, look out! Anything from drool, water, goobers, saliva, and snot , to food particles of any kind can come flying from out of nowhere and will stick to wherever it lands (including the ceiling)! Giant paw prints cover the kitchen floor and the puppies mess near their crates when they eat. Then, there is the hair...it's everywhere. Most noticeable in the bathroom, and at times I can't tell between the dog body hair and my roommate's body hair!I am disabled and very ill from a myriad of  diseases, infections and viruses, as well as spinal injuries, carpal tunnel, nerve damage and on and on (nothing contagious). I tend to be very particular, especially when my OCD (a symptom of my main disease) kicks in. Fernando has been a perfect match from day 1, as he is a person who pays attention to detail, organization, and the order in which you have your personal belongings, and methodically takes his time to make sure nothing is missed. I've hired other cleaning companies/people previously, and some were okay, but nothing spectacular (for the outrageous amount of money they charged)...they moved slow but didn't show any enthusiasm, nor did they do a thorough job; and others were very fast but missed a lot of dusty/dirty items, one was just terrible and I had to call the company and have a second cleaning, and some even broke things due to carelessness (then had the nerve to say it was already broken). I understand that things do happen - I've been in similar situations myself, but never due to lack of attention or respect for other people's property, and I will always offer to pay for the damage or replace the item(s) if it's my fault. Thank goodness it's only happened once!! (fingers crossed) Most of the time, people realize it's bound to happen sooner or later and just wave it off or go buy another one. Those are the intelligent folks who keep their valuables locked away in a safe or hidden in a safe place to avoid such incidents from happening at all.Anyway, knowing how ill I am, and how strapped I am for money, Fernando came up with a great idea: every other week (or 2 if needed), he would come to just clean the floors & do a little dusting, then do full cleanings on the opposite weeks. He cleans from top to bottom, literally. I love the fabric refresher he uses on the rug and carpeted stairs. When I can't get out of bed, he will take in my mail, ask me periodically if I need anything, refresh my dogs' water, and promises to teach me how to salsa dance. He makes me laugh and is such a delight to have around. I look forward to seeing him every week, as I don't get visitors often ~ and the dogs ALL love him, too.
    - Memphis M.
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Home Cleaning Services in Bristol

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