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Stucco Repair reviews in Bridgeport

  • D
    We decided to use Webstone by Design on our projects due to the positive reviews that we saw on Angie’s list.  The cost was middle of pack, but we were impressed with the owner’s (Sheila) knowledge and approach in handling the estimate process.   We went out of our way to ensure that there would be no misunderstandings about what we wanted by meeting with the owner, as well as the mason, before moving ahead with the project, and felt comfortable when we signed the agreement.   The workers showed up on the day they said they would, they started early and stayed all day.   Unfortunately we experienced a number of problems, of which only the major one is identified here.  I had provided a design to the owner to be used for the paver path in the backyard.  The path was completed in one day.  When I returned home from work, I noticed that the design was ignored or not provided to the workers.  In addition, after kicking-off the job with the workers, the mason had left to go to another job, and did not return to ensure that everything was done properly (although he insisted that he was in contact with the workers by telephone).  We called Sheila to complain and she made arrangements for the mason to return and check the work.  It quickly became apparent that the mason was not familiar with the design either.  Instead of offering to fix the issues, he proceeded to give excuses as to why the design could not be followed and insinuated that to redo the path would cost more.  Prior to this, the mason never mentioned the fact that the design we provided would be difficult to follow due to the curved nature of the path.  Throughout the project, I had the feeling that the mason was not really interested in this project because he was busy on other projects.  As a result I am not happy with a path that we were both looking forward to being completed.  Upon discussing the overall experience with Sheila, although she was understanding of our experience, there was no consideration given, other than that she would speak to the mason about his attitude.
    - James D.
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Stucco Contractors in Bridgeport

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