Branford Flooring Installers

"My husband called to make an appointment about tile selection and installation because their website indicates appts. are preferred. He left a voice mail message indicating our suggested time and asking for a call to confirm. We were never called and have received no response at all. They are apparently not interested in our ...more business so we are going with a company who responded immediately and came out to measure our area and provided helpful information.
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"Very Well. We have been doing business with for over twenty years and have yet to be disappointed. They provide quality products at very competitive prices and work hard to please. The salesman was very help, was on-time for the measurement appointment, and was responsive to all inquiries. The installation crew was very professional ...more and took care to make sure the job was done correctly and the work site left clean.

also has a life-time warranty on their installations and as part of the installation call also removed a bulge that had developed over time in one of the bedrooms. "

"German and his team did a fantastic job for us. They were working on a variety of projects for us for a combined total of around 3 weeks. During this time we had our fair share of surprises from an old house but German expertly guided us through and advised on the best course of action for us. We interviewed many contractors before starting work ...more but found German to offer the best combination of Value, Common Sense AND design ideas. In fact, for us, he was the ONLY contractor out of ~ 6 we met with that ticked ALL these boxes. German understood what we were looking for, what the budget was and he and his team worked very hard to give us the very best result our budget would allow. German is a strong communicator and easy to work with. He always kept us informed of progress which was much appreciated. Since the final bill was paid we have continued to keep in touch with German. He has helped us iron out a couple of (very minor) kinks in good time. Where many contractors may have run with final check in hand. I can wholeheartedly recommend

to anyone looking for a reliable contractor. "

"Given the other reviews, I am deeply disappointed that I have not heard from them again. No, the email is not going to my SPAM filter. I checked. No calls, no email, nothing. Unprofessional. I can only imagine how bad it would be if they did the job and I needed to reach them. for something.
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" and his folks show up on time every time. They are uniformed, courteous and proessional in what they do. is one of the most trustworthy people I have come to know. His employees are also trustworthy and a joy to be around. They work quietly (as best one can when installing flooring) and cleaned up ...more each day.

is storing a few boxes of my extra hardwood in his building until we are ready to do the bedrooms and the bonus room upstairs. Guess what? We are ready to start Phase 3. Who are we going to call?

of course!!!!
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"From start to finish the people at did a quality job. They arrived when they said they would, they were reasonably priced and they completed the job in time for the holidays. The floor looks great and we couldn't be more pleased.
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"The staff at helped us find excellent carpet and padding based on our needs and criteria. We were allowed to borrow large carpet samples to take home. They arranged for the carpet measure to be done two days after we first came into their showroom. This gentleman was very courteous & professional, and he gave some helpful ...more advice as he took the room measurements. The cost estimate came 4 days later. We decided to go with

and two weeks later, we had the carpet installed. The installation was done over 1-½ days, with the two men working about 12 hours total. Both days, they arrived on time, when expected, and went straight to work.
They took care of moving our larger and heavier furniture around to get the install done. There was one "casualty" in the furniture movement - a shelf facade on one bookcase was broken off - and the worker apologized sincerely and said we should withhold some money from our final payment to make up for the accident, but we decided the damage was very minimal and we still paid what we owed to close out the bill. We were a little worried about how they would move sensitive pieces of furniture, specifically our 50-year-old piano and our Sleep Number bed, but all of our furniture was handled with care. We were also concerned about our wood floors getting scratched up as the installers moved around the 1st floor, but again, our worries were unnecessary.
The installers did a nice job of cleaning up after themselves, including running a vacuum over all of the carpet (and there was A LOT of carpet) to make sure any loose staples, dust, and other debris were picked up. Although we did find a few more staples after they left, there weren't enough to warrant to complaint. Since they stored our rolls of carpet and padding in our garage for the duration of the install, they also did a very nice job of sweeping up any mess left in there. They took care of removing all of our old carpet & padding, and disposing of it, as this was included in our cost of service.
We did have the expectation of someone from

calling us to follow up on our project, ask if we were satisfied with the carpet and installation, and get general feedback about our experience with them. We were surprised that no one did. We would have given them positive feedback.
Overall, our experience was a very good one, 1) because our project was straightforward with no unforeseen issues, and 2) the installers worked professionally and efficiently.
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"It was a team of 3 gentlemen and they didn't waste anytime getting started once they found out what direction we wanted the floor to run. This is our first laminate flooring. We always had carpet throughout the house and, if this works out well, we will be doing more in the future.
The only reason I gave the price a 'B' rating is ...more the room is 11 x 16 and the labor cost was almost as much as the cost of the flooring.
I would pick them again, especially if they were to send the same team of efficient workers!
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"Great! (the owner) came out to as scheduled to give us his professional opinion on whether or not the floor could be repaired. After discussing what he felt the issue was and what our options where we decided tearing out and starting over was the best possible solution. I spoke to ( ...more 's wife) over the phone to let her know what colors we were leaning toward and what price range we would like to stay within and that we would be stopping in right when they opened on Saturday. She told me neither her nor

would be there, but she would let the employee know we were coming. To our surprise

and

came to the showroom, knowing we were going to be there. It really let us know that

and

wanted our business and were willing to sacrifice an hour out of their Saturday to make sure we didn't have any questions. We were scheduled for Monday Feb. 17th and that is exactly the day

and his crew arrived. We were very impressed that the owner himself came to make sure everything was going to go as planned. The entire crew was polite and cleaned up after themselves. The tile looks fabulous. We were once ashamed of our floor and now we can't wait to show it off. I would definitely us

again!
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" initially came to our house to give an estimate for replacing the steps leading into the tub. After finding additional major mold problems when removing the steps, was very good at communicating and was quick to respond and repair the damage. and his crew demolitioned the tub ...more and two walls that were damaged, replaced the tub and shower unit, put new insulation in the walls and hung new drywall.

was thorough and professional through the whole project, even suggesting great use of space ideas that we are planning to go forward with. We will be using Heritage again soon for more work to be done in the bathroom. Highly recommend Heritage and

.

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