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Professional Work reviews in Berlin

  • A
    PC Tech LLC
    I requested to have David as the technician to service my computer. All of the staff are probably technically competent but David was so awesome the first time I referred back to my rule of "If it isn't broken don't fix it."  Besides, he tolerates my silly, at times sarcastic, and technically a nincompoop, personality. Who could ask for more than that? But I wouldn't waste my time writing a second review if he didn't do something which I thought set him (or possibly it's the company's philosophy) apart from the rest.

    After fixing a couple problems on my To Do list, David began to install Windows 10 on my PC. It sure is a good thing that he knew enough not to do this first as it took well over an hour and even though he stayed past his scheduled time to depart (not too too much longer boss) in order to see if it would finish loading, it didn't. As a result a few things didn't get done because nothing can run simultaneously when this is being done. While we were waiting for it, so as not to be just hanging out, David asked if there was anything else that I needed worked on. He showed me how to use the tablet which he set up for me last time. He even helped me to take new speakers out of the box to see if I finally bought the right set up for a multi-CD changer/player (I didn't.) and then he used his own cell phone to check websites to see if he could find me some speakers that might be compatible - since I struck out twice at this task already. When David was leaving he said he felt like we didn't get as much done as the previous visit. That was true but it wasn't his fault. He offered to set up a time to have me call in when he would be scheduled to work in the office and he stated that he would try to complete the remaining tasks remotely. Thinking back to my employer's tech support service (in Far Far Away very warm temperature land) and how long it has taken to accomplish the simplest of tasks with my work tablet, I just laughed to myself. I knew my slow HP laptop wasn't his fault so I said I would probably just pay to have him come back for another hour the following week since I was not likely going to be of any assistance in helping him to accomplish anything with my computer remotely. Fortunately for me he was very convincing and so I graciously allowed him to save me some money in trying to avoid a repeat visit for the remainder of the same job. This guy is amazing - he can get my computer to do things from a distance that I can't get it to do if I stood there with a hammer over it! In less than an hour on the phone, he finished up my computer To Do list  and (knocking on wood) it has been running great! Thank you David!
    - Gayle G.
  • F
    Geek Squad - Best Buy
    I called the Newington Best Buy early last evening for assistance in purchasing speakers to attach to a multi-CD player/changer. I had been sold incorrect speakers by at least 2 other vendors. A young Hispanic male named "David" (he only gave me this name after I requested his name and that of the store manager) answered the phone. Due to his heavy accent I had to ask him to repeat nearly everything he said. He told me initially that they had a lot of speakers and if I told him which one I wanted he could tell me if it was something Best Buy carried. (I could tell that too - from their website.) I explained my dilemma again. He then replied he could not guarantee that they would have any inventory in stock of the speakers I wanted. Again I explained that I just wanted to know if they sold a set of speakers that was compatible with the multiple CD player/changer which I had purchased elsewhere but which they carry in their stores, since it does not come with speakers. He then said if I told him which speakers I wanted he could try to look it up in their computer system to see if they carried them.
    Frustrated at this point, I asked to speak with a supervisor. David told me not to bother because the supervisor was going to tell me the same thing (he said this in a disgusted, sarcastic, tone). Again, I asked to speak with a supervisor. I was left on hold for 5 minutes. Every 30-40 seconds someone would take the phone off hold and then put it back on hold again without speaking into the phone. Ultimately, David came back on the line and told me that no manager was available to help me but I could call back and leave a voicemail or call tomorrow. I asked to speak with the manager in charge of the store that evening. I was told there was no store manager on duty and to call back tomorrow. Not knowing if there was a technical difference between a supervisor and manager, I again asked to speak with ANY manager in the store. I was told there wasn't a manager in the store. I then asked to speak with an "assistant" manager and was told "they are all busy" without David so much as putting the phone on hold to go and check. Five minutes later David stated all the managers are busy (I guess now there were managers in the store again...). I told him that I would be willing to wait for the next available manager to free up so that he/she could speak to me. Before being put on hold again I also asked for this young man's name (David) and also the name of the highest ranking "person" in the store at the time of my call. I was told that Carla was the assistant manager on duty - but she too was too busy to take my call. I stated that I was willing to wait on hold until any manager became available to speak with me. Twenty minutes later, after the phone had been taken off hold and then placed back on hold 10 or more times, and David had not come back to the phone to provide me with a status update, I hung up.  I waited 10 minutes and then had my sister call back and ask for Carla directly - who was immediately available to come to the phone when told that it was regarding an issue discussed with her earlier in the day (even though it wasn't). Apparently Carla and probably the other assistant managers in the store are only able to come to the phone if the caller is not problematic and/or calling with respect to a complaint. Ultimately, in less than 2 minutes she was able to answer my question and provide me with the guidance I needed.
    One has to wonder if this is the standard approach to dealing with a customer who has a question that cannot be answered by the employee assigned to the phone for the evening by Best Buy stores, or at least by the NEWINGTON Best Buy store. The employee who was answering the phones last evening was very disrespectful and either he did not relay the message to any of the managers on-duty at the store that evening or they are also disrespectful when it comes to providing customer service.
    I would not encourage anyone to go to this local Best Buy store unless they wish to be treated in a similar manner.


    - Gayle G.
  • A
    A W CARLSON FUNERAL HOME
    We did a little pre-planning ahead of time. A W Carlson Funeral Home were really quite up-front with all the costs which was really important to us. They were very accommodating. They provided dinner after the funeral. It was pretty much a one-stop deal.
    - Gayle G.
  • A
    Peter Lotterhos
    Mr. Lotterhos is very professional and he knows how to push people to achieve their goals. His passion to motivate and encourage me and others is a life changing experience. You must give it a try!
    - Justine D.
  • A
    VERIZON WIRELESS
    unknown
    - Elizabeth S.
  • A
    Comcast
    unknown
    - Elizabeth S.
  • A
    renatos sewing machine,llc
    Renatos Sewing Machine LLC is excellent. He come out to you, you don't need to bring your machine if you can't but there is a charge for that.
    - Paula C.
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Professional Services in Berlin

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