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Plumber reviews in Berlin

  • F
    Advance Plumbing & Heating Inc - Newington
    I am looking to install a new toilet and sink on the 2nd floor of my home. Called around and got the number from Angie's List, where the provider is highly rated. Explained the job and was told there would be no charge for the service call (I had to repeat twice that this was for an estimate, not a 'service call' since nothing is broken or requires repair). Made an appointment with a 2 hour window. Arranged to be home during that time frame and cancelled on appointment. That day, no one showed up. Received a phone call 5 minutes before the end of the 2 hour window indicating that the technician was running late. I was asked if I would like to reschedule. I politely said 'no.' If they were running late, they would have known that earlier and could have given me a courtesy call earlier than 5 minutes prior to the end of the visit window so, you know, I could do other things. Things happen, of course, but there is common courtesy -- and in today's age where everyone has a phone, there is just no excuse for that.
    - Robert S.
  • A
    Better Built Basements LLC
    I contracted Better Built Basement (BBB) to renovate our 800 sq. ft basement which included a living area, kitchen and a full bathroom. Let me start out by stating I���m a very demanding and controlling customer. I interviewed many companies for this job and took my time to really research each company. BBB was not the cheapest but their presentation and knowledge about construction was impressive. From the moment I signed with them I couldn���t be more pleased. What I loved about BBB is that all their contractors are ���in house.��� They all work for BBB and they communicate with each other so there is no confusion. ALL their workers were so polite, always showed up on time and cleaned up at the end of the day. The office manager Kaitlyn was a pleasure to work with too. It was comforting to know if I had any issues I could contact her. For the kitchen, BBB recommended Integrity Kitchen Design. Kevin, the owner, was so nice to work with and the kitchen turned out beautiful. BBB���s workmanship and professionalism was impeccable. I would highly recommend them!!
    - jenn w.
  • D
    James J. Rybczyk Plumbing, Heating, Air Cond. Inc.
    My first experience with Rybczyk HVAC was excellent. Our water heater failed, which also supplies heat to our house. It was the week before Christmas and we were more than a little stressed. They were able to replace the water heater in time for us to still make our Christmas plans with our family, and the price was excellent. We were ripe for gouging but they were beyond fair. We were EXTREMELY HAPPY!! But then there's now. Our central AC is leaking. They came and re-charged it for us, but at that time they weren't able to search for the leak. The tech understood the situation and was supposed to get back to us. When our AC system ran out again, I called the office to get the repair moving forward. I didn't get a call back so I called again. This went on for 3 weeks, I would call the office and not hear a word back. Finally, the tech called me. I wasn't able to take the call but he left a VM. After that I tried to contact the tech several more times with no response. I have to say, I'm more than a little disappointed to be "ghosted" by a company I'm happy to pay for their services. If there were some kind of problem they never mentioned anything to my wife or myself. It's a poor business practice to handle customers this way.
    - James A.
  • A
    Better Built Basements LLC
    We recently completed a project with BBB and are truly thankful for the quality of work they provide. They finished an unfinished portion of our basement, and tore down a large closet to build a bar. In addition, they installed a doorway in an upstairs room that had previously not had a door. The project took about 7 weeks to complete. Having work done on your home, working with contractors, etc can be an extremely stressful experience. Until the work is done you don't always know what you're going to get as far as the quality of the work, cost adjustments, people coming into your home, responsiveness, etc. Working with this company, none of those issues are a concern. I have had the pleasure of interacting with Randy throughout this entire process from start to finish. I am really impressed by not only how knowledgeable he is, but how cool, calm and collected he is about everything. There was not one detail or question that we brought up to him that fazed him or wasn't addressed. That being said, he also spent a lengthy amount of time assessing the details of the basement up front to ensure everything was accurate. Every single member of the team that took part in the construction was of the highest quality, professional and extremely respectful. The final product is outstanding. The bar was built from scratch and is stunning. There were no surprises at any step along the way, to include the final price. Everything was transparent from the beginning. Simply put, I don't see how you can do any better than BBB for any basement or home improvement needs. As I anticipate future work on the house, I will be returning to them in a heartbeat. Thanks again!
    - Vincent C.
  • A
    Advance Plumbing & Heating Inc - Newington
    Wonderful!! Memorial Day Holiday weekend! Starts out with a clogged sink between the duplexes! Called, had someone here in about an hour..fixed it easily with the industrial snake. Back in business. Tech knew exactly what to do, and told us it was eggshells clogging the pipes.
    - lorraine w.
  • A
    STAWSKI PLUMBING LLC
    Mark called back right away and was able to stop in the next day. He actually arrived a little early. He finished the work quickly (under 30 minutes, I think) and left me with some good advice for longer term maintenance.
    - Kathryn L.
  • F
    Advance Plumbing & Heating Inc - Newington
    Advanced Plumbing was way overpriced! They wouldn't give me any indication of price by phone, even though this is a fairly routine job. Once onsite, they told me there is a standard price for this job: $250. And their rate is fixed, regardless of how easy it turns out to be and how long it takes. In the end, the job was very easy and took about 45 minutes (someone else did it), so $250 was more than twice the appropriate cost. Meanwhile, I wasted time without functional plumbing while these guys came in for an appointment to do the estimate. Not a good process.
    - Kathryn L.
  • A
    Advance Plumbing & Heating Inc - Newington
    From start to finish we had excellent communication and service with Advance Plumbing and heating. They were easy to reach, returned my phone call almost immediately and arrived as stated and finished the job the time frame they gave us.
    - marybeth m.
  • A
    SCOTT SULLIVAN PLUMBING LLC
    I have copper piping in my basement with some green corrosion, and was concerned it might be problematic. Scott came out and evaluated the issue and determined that replacing the piping wasn't necessary but pointed out key things to look for. I really appreciated his honesty and professionalism and would hire him for any future plumbing issues!
    - Rachel C.
  • A
    Advance Plumbing & Heating Inc - Newington
    They came back two days later, one of the things they did was replace an leak in my shower, but it was leaking again, two days later, and they did a whole lot of work. I called them back, and they took care of it quickly.
    - Jay J.
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Plumbers in Berlin

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