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Plumber reviews in Barkhamsted

  • A
    Arrived nice early and was considerate of my yard other vehicles in the driveway - watched the exit tank while he pumped because we might be having some leach field issues and gave us some suggestions on how to go forward. Nice, professional and helpful.
    - Matthew M.
  • B
    Overall the quality of the work seems to be good (no leaks) and the cost may very well be average. Their responsiveness was also quite good, coming out on relatively short notice. My main complaint is that communication needs to be improved. I recommend that anyone intending to use this company make sure to read your contract carefully before signing. There were demo items I thought were included that were not and then charged at a high hourly rate. Also, they left a bucket of sludge from the waste line in my driveway (twice) without asking or telling me. I noticed when I saw my dog's head disappear into a bucket. They also added a connection in a main stack vent line that exceeded the depth of a wall without telling us about the resulting issue. We noticed the following day (after the electrician set their boxes to the wall depth). Live and learn, I guess. I did pay in full and promptly. On a positive note, they replaced a short piece of older copper water line to another toilet with plastic since they knew we were interested in this work and it was accessible to them during this remodel. Also, they had done an excellent job replacing a water tank and water heater for us prior to this work.
    - Carmen S.
  • A
    John was so polite and professional and knew exactly what to do. He repaired and cleaned the sink out in record time. He said there was a minimum one hour charge so asked if he could do anything else. We had a tank in our water system we had never known what it did. He explained its purpose and opened it up to see if it was working. He explained if we needed to put it back in service and if we wanted to how to go about doing that. He was so knowledgable and helpful. He also noted that our filters were not the best and recommended better filters he had with him that were less expensive than the filters we were using. I would absolutely call them again!
    - Patricia D.
  • F
    He came two weeks ago to give us an estimate to replace our shower base and then disappeared. I called and called  to get the estimate of $800- $1000 and finally sent emails. Our tile man was waiting for us to hear from Scoville with an approximate date. I ordered the shower base online (delivery in four days) to get the job started (Scoville said it could take a week to three weeks to arrive) - then could not get him at all. I have moved on to a local plumber who called me back immediately and starts next week. As I write, my tile man is working and the job is underway.
    I have used Scoville  in the past and have been very happy with them - but this experience is puzzling and caused us much trouble. The tile guy said I should have moved on immediately. Lesson learned.
    - Denise L.
  • A
    Dealing with Russ was an outstanding. Russ was on time and extremely nice. He cleaned my system and inspected giving me a great report. Was very fast and took the time not to damage my yard and grass! Will definitly call on this company in the future.







    - Ann W.
  • A
    Plumber arrived within window. Only flaw was he had not been told to call me at work beforehand, so he had to wait for me.
    He worked quickly and was concerned about my making a meeting I told him I was scheduled for. He was out of here within the time he said he would be.
    I will be anxious to see the bill!
    I would be willing to call Scoville again.
    - Denise L.
  • A
    It was amazing.  They were everything you could ask for in a contractor - punctual, professional, had excellent communication with us and each other, all of which resulted in a fantastic final product - a finished basement we are proud of.  From the start, Joe, in sales, won us over with the professional layout of our basement to be used by us to envision what the basement would look like at the end as well as to ensure that everyone had the same understanding of what was going to be done.  Jim, the owner of the company came to our house on multiple occasions to ensure everything was going smoothly and to our liking.  Every contractor was respectful, very nice, and were willing to answer any of our questions.  The project was actually completed ahead of schedule and for the price quoted. To sum it all up, my father, who can be a bit critical, his first impression was wow, I can't believe this is your basement, it's unbelievable.  And I had to chuckle (and this might sound like I'm over-selling them here, but it's true), the motto for Better Built Basements is "from unfinished to unbelievable" and that really was the end result.
    - Jesse E.
  • A
    He first came to my home when the toilet wasn't working and said it was "worn out" and since it was original to the home, I didn't have any trouble believing that. He said to order a specific toilet which I did and when it arrived to call him back and he would install it and dispose of the other toilet. I have installed toilets myself and believe me it was worth it to have Scott install this toilet. He was prompt, professional and worth every cent!
    - Patricia D.
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    - Kiley S.
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    - Gretchen V.
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Plumbers in Barkhamsted

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