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a brick chimney on the side of a blue house with two windows

Masonry reviews in Avon

  • D
    The front stoop looks great! The dimensions of one of the replacement stones out back was too small for the space, by at least an inch, which looks awkward. When contacted about replacing it with a larger, more appropriately sized stone for space, he was very agreeable at first, stating that he'd make the switch that week. After several friendly reminders, and broken promises on his end, we're still stuck with the ill-fitted stone. Evidently, his level of customer service drops dramatically once the check has cleared. The low ratings are due to this unfortunate lack of follow up and unfinished work.
    - Tracy A.
  • A
    MTM Masonry & Chimney Llc
    All of the cleaning was done from inside the house. I had expected that they would inspect the chimneys from the roof (check pointing and flashing) but i guess technology has evolved.. They were courteous, clean and professional.
    - Nancy H.
  • F
    MTM Masonry & Chimney Llc
    I received an email response to my deal purchase over the weekend, telling me to call their office. Which I did on Monday. I could only leave a message. In my messages, I said that I also wanted their help repairing a remote damper and looking at the exterior of the chimney for tuck pointing. After waiting several days for some sort of response, I sent another Angie's List email to the vendor requesting a response of some sort. Nothing.
    One Saturday morning, I get a phone call out of the blue: we're arriving at your house in about 20 minutes to clean the chimney.  My first contact. No arranging a time or scheduling the visit. Just appearing unannounced. Good thing I was home.
    Service people were pleasant and tried to help with the remote damper--but knew nothing of the problem before arriving, so did not have proper equipment on the truck. Said owner was away, but would contact me when he returned to town about the other issues I needed help with.
    Owner and I ultimately connected,  but needed to check calendars to set up appointment, requiring another phone call. I called, was told that he was in middle of job and would call back. That was several weeks ago. Let me just say that my phone has not rung with his return call.
    Deeply disappointing.
    - dean h.
  • A
    Alex Masonry
    I have never been as impressed with the level of professionalism, hard work, and craftsmanship as I was with Alex Masonry. We have hired different contractors and companies during our 5 years of home ownership, with some major jobs like roof replacement, complete window replacement, and a full house painting (from dark red to yellow), and they genuinely have been the best we have ever hired.
    The pros - 
    Punctuality & attendance: They were always on time, and worked almost every day (as weather permitted) including part of a Saturday and all of Sunday. 
    Cleanliness: This is a team that really prides themselves on keeping a clean workspace. At the end of the day, all tools were cleaned up and out of the way. The major debris was cleaned off the property regularly during the entire project. They left no litter or garbage. At the end of the project, everything was hosed down, including the driveway, and left in excellent condition. 
    Planning & Communication - During the planning, Alex Jr. had his iPad out with tons of pictures of actual jobs they had completed. It was incredibly easy to bounce ideas off him, and he had very valuable advice. He was easy to get in touch with via cell phone and email, and was by far the most communicative contractor we have ever hired. We spoke with him regularly during the project, and he checked in with us about all the design and material details. He was also very clear about how they would complete the work (the process) and why they chose to do it they way they do. I really appreciated him taking the time to walk us through the project and make us a part of it. 
    Also - the team was genuinely a pleasure to have around. It was hot, and the work is hard, but they were always kind and courteous. They made only as much noise as necessary to complete their work, and were very accommodating to the comings and goings of a stay at home mom & her kids coming and going all day through their work space. 
    Communication Regarding Cost of Service:  Always upfront. No surprises. As things changed over the course of the job, there were always options at different price points for us to choose, and never any pressure to do it the more costly way. What we paid for the work that was done was more than fair and reasonable.
    The actual work - This was really the icing on the cake. They take pride in all aspects of their job, and it shows through their craftsmanship. It is meticulous. They take their time, really making sure that everything is done correctly. These guys build to last. I am incredibly happy with the way front step & back patio look - I feel that they have really transformed the look of our house. We plan to put a retaining wall in the front of our property in the future & they will be the only ones we hire.
    The cons - 
    There are none.
    - Johnna M.
  • A
    Rich & John's Complete Chimney Service
    I wish I could rate them higher at A++++++++++. I purchased a big deal they have and got a very reasonable price for the pellet stove plus installation. I did call around and their price was most competitive. They came to install it on a Saturday, which was another plus for me since I work full time M to F. They called me in the morning to let me know the approximate time they would be here and they showed up on time. The installation went well, Alex and his coworker were knowledgeable and professional. They didn't cause any mess. Ok, if was just that, I would rate them with A.
    Now for the ++++++++++++ part. The pellet stove started having issues after a month. It had nothing to do with the installation - it's the defective motherboard. I was panic, being a new homeowner and new to pellet stove. I called Rich multiple times and he always answered my call promptly. It was great that a service provider is responsive and willing to work with you AFTER A SALE! After exchanging information and talking with technical manager at dealership, Rich sent Alex to check on the stove. Two days after they received the motherboard, Alex came back to install it for me. Now my pellet stove is functioning again! I would definitely recommend them to anyone. And I would suggest that Angie's list getting a new rating of A+ so I can review them properly. :)
    - Xia W.
  • A
    Creative Masonry & Chimney
    On 06/20/13, only six days after closing on our new home, we had excessive rainfall and heavy winds. This caused water to enter our chimney and pool on our newly refinished wood floors. The home inspection said we needed crown repair, we just didn't realize how soon we needed it.
    I found Creative Masonry and Chimney Repair on Google and they were available to come the next day. I was very apprehensive about how little time I had to QC my choice, but I was very fortunate to have called them. Rob L. came for the repair and explained the issue of having two smaller chimney caps and water leakage in between. He repaired the crown and put one larger cap on the chimney. He did not try to upsell me and I felt confident in his work. I would definitely work with this company again.
    - Maya D.
  • A
    M & M Construction LLC
    I contacted Maulucci Construction Co. as well as a few others to look at some drainage issues that were occurring on my property.  All of them were responsive but AJ (from Maulucci) was very thorough and took his time to understand the issue and point out possible solutions.
    His estimate was in line with the others but on the lower end.  During my selection process AJ was very responsive to questions and told me that his work was guaranteed to solve my drainage issue.
    AJ continued to be very responsive even after I agreed to hire him.  He managed the entire process without needing my assistance and was done on time.
    AJ left the lawn and the landscaped area in the same condition he found it, and I'm very happy with the end product.
    I have not yet had a heavy rain to test out the drainage system, but once that happens I will update the review with my results.
    I am very happy with the work Maulucci did, and with the way that AJ managed communication with me.  I will definitely contact him again if I need any additional work.
    - Nelson D.
  • A
    The Chimney Guy LLC
    - Larry H.
  • A
    Tanis Masonry
    On time and work well done.
    - Guy C.
  • A
    K & G Masonry LLC
    Sal was extremely responsive to our needs. He was willing to work with us replace a stone when we were unhappy with a color match. His crew was outstanding: very professional and reliable.
    - Paul B.
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Masonry Contractors in Avon

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