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Plumber reviews in Windsor

  • A
    Talked with Dan O (the owner) and Chizum (residential plumber), and they were thinking the Studor Vent was not working right. I bought a new one, screwed it on, and that has taken care of the problem. I was going to have them out, but they saved me a service call.
    - bill b.
  • A
    The service was awesome! I had the pleasure of meeting Terra today and she did maintenance on my water heaters. Awesome service and she explained everything to me! Friendly, professional and very knowledgeable. I would recommend her to anyone! Great hire Ben Franklin!
    - Evelyn D.
  • A
    This went smoothly from beginning to end. I called Rams Plumbing because whenever I turned the water on or flushed a toilet, the water pulsed. I contacted Rams Plumbing because they had solved a different plumbing problem I had nearly 5 years ago. I spoke with Chris Madden, the owner. He knew exactly what was wrong when I described the problem. Chris came out, verified that it was a defective pressure relief valve (PRV), and had the problem fixed in short order (it probably took around half an hour - maybe less). Everything worked fine after he replaced the PRV. I also asked him about a couple of other plumbing issues that I wondered about (replacing a kitchen sink and a spicket in the bathroom). Chris is extremely competent and really knows plumbing. I recommend him highly and would not hesitate to call him again for other plumbing work.
    - Richard K.
  • A
    This visit went well. Although, he was there to tighten up my kitchen sink fixture, it broke. He paid half of the replacement value. I felt like he was an honest person, he did really good work. I had another issue, but the fixture didn't fix, it was under warranty so he said he'd come back to install at a later date. He really stepped up and had good integrity. Very honest and good to work with. He said he will come back to complete the project, and I have no doubt he will. I'd definitely use him again.
    - Darren S.
  • A
    Kevin did such a great job setting my tub and installing all the water lines. He completed the project on-time, and even came in on a saturday to help me actually set the tub in place. Highly recommend Kevin and his services.
    - travis y.
  • A
    Joseph is a great technician with Action Plumbing. We had a kitchen sink pipe issue that was fixed today. We called them again because they offered such great service and professionalism when they installed our hot water heater earlier this year. I would definitely recommend this organization if anyone needs a good plumber. Thanks!
    - Monica l.
  • A
    The work went very well. The plumber, Steve Morgan of Independent Plumbing Solutions, Inc.. in Fort Collins, Colorado showed up on time and explained what he would need to do to gain access to the leaking drain. He would have to cut a hole in the ceiling large enough to gain access to the faulty connection (about one square foot). He laid down a tarp to catch sawdust and used a vacuum after he was finished to ensure he had picked up any other dust. The hardest part of the task was retightening the large nut on the connection with such tight access. It took quite a bit of maneuvering and effort; but, now the connection is tight and the drain is no longer leaking.

    The second task was to remove and replace a faulty washer on a garden hose bib that was causing the faucet to leak whenever the water was turned on. Steve knew exactly what the problem was, had the part, and installed it in minutes.

    Total time for both tasks was 90 minutes. Both leaks are fixed!

    Every couple years I need a plumber. I've used Steve Morgan twice before and will continue to use him in the future. I know he will get the job done correctly and efficiently. He's a pro. Great value for the money.

    IPS, Inc.
    (970) 566-1377
    iwww.iplumbingsolutions.com     
    - Bill K.
  • D
    Normally, I don't expect miracles from service providers, just clear, honest communication and effort.  I own three houses so I need a plumber about every year for something.  I was looking to replace my previous plumber of nearly twenty years who was excellent but retired.  I had used Chambers once before for a simple job at another house and didn't have any issues. In this case though it was very different.

    The plumber they sent came to my house for five minutes to look at a part which I already removed, thus requiring no diagnosis. They ordered the parts, promised them by the end of the week, which was important because we're we're having family in town by then. When the end of the week arrived I had not heard from them so I checked to see when the plumber was going to arrive.  At that point, they discovered the part was not coming in.  I made the mistake of not immediately contacting another plumber because I was busy getting ready for guests.  They started to say that there was nothing they could do because the supplier dropped the ball.  I had never been in contact with the supplier myself, only Chambers Plumbing so I explained to them that this was not my concern due to the fact that I had been promised a completion date by them, not whoever their supplier was.  This is a common tactic of poorly run companies - shift the blame on someone else when you're promise falls through.  If they cannot count on their suppliers they need to make adjustments as to whom they use, not try to push that responsibility onto the customer.  At the beginning of the week, had they told me that there was any possibility that the part would not be in I would have made other arrangements.  In addition, they did not contact me to let me know what the problem was, I contacted them.

    Only after being irate with the person who answers the phones (I tried being reasonable first and did not get anywhere) and suggesting that someone else might have the part did they think to check. Amazingly they found it locally within an hour.  Why they didn't use this option earlier in the week when they knew I needed it fixed I don't know.  Also, why they did not track the part to ensure that it arrived and then try another option immediately I do not understand either.  They installed it that day and charged me for the parts as expected and for the time to install and a full hour for the five minute initial service call earlier in the week (recall I diagnosed the problem and when I decided I could not find the parts easily I hired them to fix it).  I have no problem paying for the parts as quoted and a fair charge for time but this one hour ($135) charge for a five minute visit to my house seemed excessive.  When I brought this up to the plumber who was there his answer was that the company was making him charge me for the time it took to order part originally (remember those parts never came in).  I was prepared to let it go but the repair didn't work so I called back for them to honor their work and quality of the parts.  My thought was maybe it was a faulty part, install or the water heater was otherwise shot.  None of these contingencies seemed to require more money from me unless new work was performed.

    When the new person came out to check it out his initial response, without any diagnosis, was to try to sell me a new tankless system for thousands of dollars.  He, and the person answering the phone when I called had to arrange this visit both, assured me that this additional service call to check the repair would not cost me anything. He was there for ten minutes total during which time he relit the pilot, asked me to keep an eye on it for the rest of the day to see if it stayed lit and promised to call back the next day.  It didn't initially stay lit but after I have relit it a few times over the next few days it seems to be OK now. I thought, just let it go and find another plumber next time.  This seemed to be their preference as well as I never received a follow up call despite a clear promise that I would receive one.  This was the case until I received another bill for $135.  This apparently was for the follow up check and relighting, which I had been told would not cost me anything.  All pleasantries on my part were gone as I had wasted too much time on this already so after another call to the owner of the company (I completely admit to being very livid from the start on the phone with him) and I have been told the bill is removed.  We'll see if that happens.

    I think the problem here is internal communications which means a poorly run company.  All of the people I have spoken to were initially pleasant and they said the right things at the time.  The plumber who worked for them seems to be competent.  The company does not honor their verbal commitments though.  Whatever the case, do not take the chance on this company.  There are many average plumbers in the area who could do just as well as Chambers.  I am sure there are some who are better.  I have not found my replacement plumber though.
    - Steve C.
  • F
    Horribly!  I would not hire this business to hang a closet door.  For starters, Jim (the owner), came to our home to measure our basement and then provide us with a budget.  He did, however we have 9 foot ceilings and he budgeted 8 foot ceilings so the original budget was not even close to accurate.  We also discussed a cutout in the stairwell which he neglected to add into the budget and seemed to have totally forgotten when we actually got started with the framing.  There were major communication issues throughout the entire project with Jim and they started at the beginning.  The start date was pushed back 3 separate times. I would hear nothing from Jim, assume everything was on schedule and email him the day before start to confirm what time he would be arriving.  Three times I was told that was not the plan anymore and he would give me a new start date.
    We made it very clear to Jim when he provided the budget that we needed someone to complete framing, drywall, paint and finish carpentry.  The remainder we had already contracted out (thank goodness we did!).  We hired Jim to complete this work.  We did not hire Jim to be a general contractor and bring in subcontractors, which is what he did.  Luckily the framer he brought in knew more than Jim did about framing and did a fantastic job.  Because the framer was so good we kept moving forward with Jim. 
    The drywall could not have gone worse!  The framer told us that Jim did not intend on completing our drywall himself because he had taken another job and that he was looking for a drywall crew to bring in. The framer told us this. Jim never communicated this. One Friday evening at about 6 pm a drywall crew showed up at our home.  They told us they were there to meet Jim and provide him with a cost to complete the drywall in our basement.  Again, Jim had said nothing to us about the drywall and we already had a budget from Jim for materials and labor for drywall.  Jim never showed and we ended up taking the crew through our basement.  In hindsight, we should have fired Jim then and there and hired this crew.  They were actual drywallers.  Jim did not end up hiring them because apparently they were too expensive.  Again, this information did not come from Jim but from the new drywall crew that ended up showing up unexpectedly one evening.  During all of this Jim had the drywall delivered.  He called one evening and told us the materials would be showing up in about a half hour and could be let the crew in?  We were not even home and of course Jim had no plans of being there himself.  We rushed home and let them in.  This crew ended up destroying a window through which they brought the drywall in and we eventually had to completely replace the window. Not cheap!
    Back to the crew (a husband and wife) that Jim did hire to complete our drywall.  Turns out he had never even met this couple in person before.  Apparently he had somehow found their number and hired them over the phone.  He had apparently told them we had 8 foot ceilings because I got an earful when they saw that the ceilings were 9 ft.  I told them to call Jim to work it out and apparently they did and agreed to get started.  Jim professed that these two had been drywalling for 35 years (um, not even close).  They hung the drywall the wrong direction causing need for additional sheets of drywall. They would begin in a room and then randomly move to another room and hang a piece of drywall.  They even started taping and mudding in random places for some reason.  Their work was not the worst problem.  We had given Jim access to our garage code to come in and work while we were at work.  He went ahead and passed this on to this drywall crew.  We found a ton of evidence each time they were in our home and we were gone that they had wandered through our house, into bedrooms, opening drawers, utilizing our kitchen and refrigerator, but the worst was the bathroom.  Without getting too gross, let's just say they went number 2 in 2 different bathrooms and proceeded to wipe their feces all over the toilet and walls.  We continuously were calling and emailing Jim to tell him of the issues and he kept informing us that he had spoken with him and it would not happen again.  The 2nd time they did what they did in the bathroom we told Jim they could not come back to our home, the garage code had been changed and the alarm system was on.  We had a long talk with Jim and he was told that he was to complete the work he was hired to do or we would find someone else.  Jim showed up for a total of 2 days with a new drywall crew and that was all the work he did.
    The new crew was normal but also not experienced and incredibly slow.  It took 6 weeks to complete drywall, which we later found out from several contractors should have taken no more than a week.  We ended up spending a ton of money to fix the drywall problems after we finally fired Jim and told him we no longer needed his services.  They had covered 6 electrical outlets and 3 plumbing cleanouts with drywall that we had to find.  The outlets that were cut out were done so poorly that they had to have huge chunks cut out and new pieces put in.
    You would be better off to utube the work you need done and do it yourself.  Jim will end up costing you time and money and screw up your house!
    - Megan L.
  • A
    My handle had become loose and I tried to fix it myself but to no avail. In fact, I caused more problems for myself. I reached out to Andy and set up an appointment with for the next day. He was on-time, professional, friendly, honest and fairly priced. He even searched around for the part I needed instead of waiting for it for overnight delivery so that we would not be without the use of our sink for another day. I would use him again in a heartbeat.
    - Gregory T.
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Plumbers in Windsor

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