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Home Security System reviews in Windsor

  • A
    The representative, Steve Sloan, and installer, Brandon Johnson, were both very professional. Steve answered all my up front questions and set my family up with the best home security plan for an affordable price. He spent time teaching me how to use the products/features and made sure I was comfortable. The company's support staff provided a checks and balances system that was very reassuring. The installation took quite a while, but the installer spent time making sure everything was properly installed and functioning. You get a lot for the price with this company, and they are very professional, friendly, and helpful.
    - Sarah R.
  • D
    My husband called for the installation of the above items; the installer showed up to wire the whole house, which he had already indicated was already done. He had none of the requested equipment. He came back, arriving 30 minutes late, and had no credentials proving his affliliation with the company. He did not ask where we wanted things, just installed them. He did not show us how to change the alarm code or add additional codes, he did not provide a manual, and no information on the services/features of our plan was provided. No phone numbers for the alarm monitoring company (Monitronics) or the billing company (Safe Home, Inc.) were provided. We received emails with our monitoring and installation agreements, where we finally found a phone number. We called the company the next day to determine what our plan offered, and no one answered. I called several more times and left multiple messages; never received a phonecall back. I checked the website http://www.safehometech.com/ and called the phone number there, which took me to the same voicemail. I finally found a contact us link on the site, and emailed them that I needed an urgent call back. I received a call back finally from a different number on a very poorly connected cell phone. I asked how to cancel the services and mail back the equipment, and the man instructed me to email the same contact us email. I asked for confirmation of the cancellation, which was not provided until I emailed them back two more times. This was a terrible experience. I'm so glad Vivint Sky stopped in on us--we got a way better product/feature array for not much more money, and the customer service experience was 20 times bettter.
    - Sarah R.
  • A
    Very good. Phone rep was quite knowledgeable and friendly. Set up took a few minutes and I was able to call customer service to confirm my set up was accurately functioning. Monthly costs are a bit high but overall reasonable. I wish there was a way to get more products at a later date by using the same Angie's list deal but unfortunately you are limited after the initial purchase. Would've liked to receive more hardware up front. They were very good at working with us to get a system that worked for us.
    - Benjamin G.
  • A
    Great folks to work with - easy to talk to, understand and very responsive.
    - Daniel G.
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Home Security Companies in Windsor

Companies below are listed in alphabetical order.

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