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Door Installation reviews in Windsor

  • F
    Horribly!  I would not hire this business to hang a closet door.  For starters, Jim (the owner), came to our home to measure our basement and then provide us with a budget.  He did, however we have 9 foot ceilings and he budgeted 8 foot ceilings so the original budget was not even close to accurate.  We also discussed a cutout in the stairwell which he neglected to add into the budget and seemed to have totally forgotten when we actually got started with the framing.  There were major communication issues throughout the entire project with Jim and they started at the beginning.  The start date was pushed back 3 separate times. I would hear nothing from Jim, assume everything was on schedule and email him the day before start to confirm what time he would be arriving.  Three times I was told that was not the plan anymore and he would give me a new start date.
    We made it very clear to Jim when he provided the budget that we needed someone to complete framing, drywall, paint and finish carpentry.  The remainder we had already contracted out (thank goodness we did!).  We hired Jim to complete this work.  We did not hire Jim to be a general contractor and bring in subcontractors, which is what he did.  Luckily the framer he brought in knew more than Jim did about framing and did a fantastic job.  Because the framer was so good we kept moving forward with Jim. 
    The drywall could not have gone worse!  The framer told us that Jim did not intend on completing our drywall himself because he had taken another job and that he was looking for a drywall crew to bring in. The framer told us this. Jim never communicated this. One Friday evening at about 6 pm a drywall crew showed up at our home.  They told us they were there to meet Jim and provide him with a cost to complete the drywall in our basement.  Again, Jim had said nothing to us about the drywall and we already had a budget from Jim for materials and labor for drywall.  Jim never showed and we ended up taking the crew through our basement.  In hindsight, we should have fired Jim then and there and hired this crew.  They were actual drywallers.  Jim did not end up hiring them because apparently they were too expensive.  Again, this information did not come from Jim but from the new drywall crew that ended up showing up unexpectedly one evening.  During all of this Jim had the drywall delivered.  He called one evening and told us the materials would be showing up in about a half hour and could be let the crew in?  We were not even home and of course Jim had no plans of being there himself.  We rushed home and let them in.  This crew ended up destroying a window through which they brought the drywall in and we eventually had to completely replace the window. Not cheap!
    Back to the crew (a husband and wife) that Jim did hire to complete our drywall.  Turns out he had never even met this couple in person before.  Apparently he had somehow found their number and hired them over the phone.  He had apparently told them we had 8 foot ceilings because I got an earful when they saw that the ceilings were 9 ft.  I told them to call Jim to work it out and apparently they did and agreed to get started.  Jim professed that these two had been drywalling for 35 years (um, not even close).  They hung the drywall the wrong direction causing need for additional sheets of drywall. They would begin in a room and then randomly move to another room and hang a piece of drywall.  They even started taping and mudding in random places for some reason.  Their work was not the worst problem.  We had given Jim access to our garage code to come in and work while we were at work.  He went ahead and passed this on to this drywall crew.  We found a ton of evidence each time they were in our home and we were gone that they had wandered through our house, into bedrooms, opening drawers, utilizing our kitchen and refrigerator, but the worst was the bathroom.  Without getting too gross, let's just say they went number 2 in 2 different bathrooms and proceeded to wipe their feces all over the toilet and walls.  We continuously were calling and emailing Jim to tell him of the issues and he kept informing us that he had spoken with him and it would not happen again.  The 2nd time they did what they did in the bathroom we told Jim they could not come back to our home, the garage code had been changed and the alarm system was on.  We had a long talk with Jim and he was told that he was to complete the work he was hired to do or we would find someone else.  Jim showed up for a total of 2 days with a new drywall crew and that was all the work he did.
    The new crew was normal but also not experienced and incredibly slow.  It took 6 weeks to complete drywall, which we later found out from several contractors should have taken no more than a week.  We ended up spending a ton of money to fix the drywall problems after we finally fired Jim and told him we no longer needed his services.  They had covered 6 electrical outlets and 3 plumbing cleanouts with drywall that we had to find.  The outlets that were cut out were done so poorly that they had to have huge chunks cut out and new pieces put in.
    You would be better off to utube the work you need done and do it yourself.  Jim will end up costing you time and money and screw up your house!
    - Megan L.
  • A
    Tom was great! He worked very quickly and got my garage door operational.  He did not charge me for the service because he said that he felt that the door was operational but not "fixed".  The only way to fix our door will be to replace it.
    We will definitely use this company again!

    - Lori J.
  • A
    Jim first came by and gave me an estimate.  He was a little off on the cost of supplies in the estimate but the labor costs were very fair.  The finished work is great.  No complaints.
    - Lisabeth D.
  • B
    The consultation appt was a good experience because the product offering was not complicated.  Often times you get the price creep for features that most people want.  With this company they don't offer a "economy aka garbage (my words)" level of product. The product is of high quality, from there you choose the type of glass, finish, configuration, etc. I liked not having to pay any $s at the time of ordering.  The wait time from order to when my doors/windows arrived from the factory was about 6 weeks.  Not sure if that is a long time or not, but wasn't a bother for me.  The installers were great.  They are contracted by Renewal by Anderson so not employees of Renewal, but my install team was great!  They were ABKB Home Services. I will create a seperate post for them.  Only one small surprise came a day or two after the installation.  A person from the city came to inspect the job.  Apparently a permit was filed which obviously Renewal did, but they didn't tell me about it nor told me to expect some one to show up to review the work.  It was not big deal, the guy was in/out in a few minutes.   One concern I had which I shared at the consultation appt was my dogs running thru the screens of the french doors.  I was assured that Renewal would fix if that happened.  About two weeks after installation... Yep... they did run thru the screen!  And YEP, it was fixed at no charge.  In fact, another two weeks after that.. the dogs did it again.. and Renewal fixed it again.. no charge.  About two months after install, the french doors started to be difficult to close.  I found that the weather stripping at the bottom of the door was sagging.  Renewal responded promptly and sent some one to my house.  The fix required a tweek to adjustable hinges (great feature of their product).  The weather stripping was getting caught as when door opened/closed.  All has been good ever since. I loved that the price agreed to was the price.  It included the install, haulaway, moldings (interior/exterior), etc.  At time of order I did pay to have Renewal do the finish of the doors & moldings rather than doing myself.  Prior to install, the installer came over twice with samples to ensure color matched and was to my liking.  During install, adjustments were needed to the frame for the doors (adding boards to frame for proper fit) which the installer dealt with and again, no added cost to me.  Also, at the time of install, the width of the molding didn't look great and the installer suggested a wider width.  Although it took another day or two to get the wider molding stained and installed, I wasn't charged for this change.
    - Jennifer B.
  • A
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    - Debbie P.
  • B
    I would say that our experience was good. They did as they were expected to do, as they were on time, professional, and the quality was good. It was expensive, but it was money we wanted to spend.
    - Darren S.
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Door Installers in Windsor

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