I contracted with Majestic Mountain movers for a move this summer. We had used them previously for small local moves. Mostly impressed with the service. They were were very gentle in previous moves and in this move. This move was a move 100 miles away from their home base of Summit County.
Movers were late in showing up and were met by the owner Rhonda. She had come by the property during the estimate process so they could assure accuracy of estimate. i understand her intention was to be sure the 2 movers had a handle on the move and also wrapped 2 TVs for them. She had other work and left a few hours after arriving and prior to the completion of the truck packing. I assisted in the packing to help keep us on track. Truck was very delayed in arriving at the new location and so i felt a continued need to assist. As i unpacked over the next days i was impressed with the near perfect conidtion of all of my items. I was unimpressed with the follow up billing process which essentially was an email informing me the credit ward will be charged for "x" amount the next day. Since "X' smount was priced very differently then the estimate, I contacted the owner via email and the following exchange ensued. Needless to say customer service was not what my questions over the bill were met with. In fact please note that i had to initiate a response from the owner on a few occasions despite her responding that she would get back to me. In the end my questions were never answered. Rhonda Anderson rhonda@majesticmountainmovers.com 6/30/11 to me Hi Jessica- Here is the invoice for moving services. I will be charging the cc tommorrow. We greatly appreciate your business, Sincerely Rhonda Jessica Grentner 7/7/11 to Rhonda, Hi Rhonda, just playing some catch up with my email. thanks for the invoice. In reviewing i had some questions. 1. Time starts on here at 7:45 but no one was at my house until almost 9. The estimate used the time of 8 am which matched your suggested time of arrival on the day of. 2. In the estimate i noticed a half hour lunch break but there is not one taken in the final invoicing. 3. Are we paying for time for the third mover to be dropped off? I beat the truck to the first drop off point by two hours (basically i could have driven to carbondale and back again) and i left after they left my house, just after 1:00. 4. In the attached estimate you show 2 movers from 1:30-10 at $76 an hour. the invoice shows that a different rate was charged after 7:45. Can you explain. thanks again rhonda. Jessica Rhonda Anderson rhonda@majesticmountainmovers.com 7/8/11 to me I will review that and get back to you, rka - Jessica Grentner 8/21/11 to Rhonda Hi Rhonda, can you please update? thanks, jessica Rhonda Anderson rhonda@majesticmountainmovers.com 8/22/11 to me I have reviewed your invoice and see that we owe you a 20.00 credit. I will credit your CC, thanks, Rhonda Jessica Grentner 8/22/11 to Rhonda Can you please go over? I had a few direct questions and we feel as though your estimate doesn't match up. An explanation will help us greatly Thanks j Jessica Grentner 9/1/11 to Rhonda Hi Rhonda, I wanted to reach out on last time to see if you could address our questions. We would much prefer to handle this directly then to involve Amex. If we haven't heard back by the 6th, next tuesday then we will have no choice but to move forward with Amex. thank you,Jessica Rhonda Anderson rhonda@majesticmountainmovers.com 9/1/11 to me Hi Jessica- I see where you may have a problem-, although it does say in our contract that after 9 hours we charge time and 1/2. Now i didn't charge any overtime until we were over 12 hours. By colorado state law I am required to pay my staff overtime after 12 hours. I feel like we went above and beyond to do additional work to storage etc for you, this added additional time. Also I came out on my own time and packed your Televisions. So I believe our pricing to be fair. If you would like to take this matter to your credit card company, that is your priority. I do have a signed contract that states in bold that we are hourly and that prices may change based on hours worked. It also states that we charge overtime after nine hours. I hope you are enjoying your new residence. With Best Regards, Rhonda Jessica Grentner 9/2/11 to Rhonda Thanks Rhonda, I appreciate that you think you went above and beyond. Interesting assessment considering you were present for only a few hours. Additionally our issues are that YOU estimated incorrectly. We are not responsible for what you have pay your employees and we both know that even the normal labor rate is not even close to what your paying your laborers. Labor laws do not apply here. You not doing a thorough job on your estimate is the issue and we will not pay for your errors. You billing is fraudulent and deceptive. Furthermore I helped unload and load the truck the entire day just to keep close to the schedule. So no, you did not go above and beyond and we fully paid for the trip to storage. Good luck with Amex. Charging the full amount without our consent or the opportunity to review the bill will also work against you. I am sorry that you don't choose to take responsibility. Isn't this was angies list if for? Best Jessica Rhonda Anderson rhonda@majesticmountainmovers.com 9/1/11 to me Angies list Come on whatever! you better add everyone you have ever worked with then,cause you seem to have a problem with everyone! your just one great consumer arent you. Try to discredit our company and i'll have you for slander!!!!!!! Jessica Grentner 9/2/11 to Rhonda Thank you Rhonda for your time. I am very sorry you were not able to answer our questions with regard to the bill despite having requested you do so three times. We were hoping to solve this in a productive and professional manner. Sadly that does not seem to be where this exchange is going. Best of luck to you. Jessica PS I had/have no plans to discredit you. Your last email did it for you.
