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Home Builder reviews in Peyton

  • F
    Direct Build, Inc.
    We contracted with Direct Build Inc to perform a major remodel on our home. Architect plans were provided for the job. Bottom Line: we would not do business with them again nor would we recommend them to anyone. Our experience working with them included severe communication issues, lack of responsiveness, tens of thousands of cost overruns, unfinished contractual tasks and overall poor quality/value When we interviewed Lori for this job, she indicated that the job would take approximately 60 days to complete. Once we told Lori that we had selected Direct Build for the job, she came out for a ���walk through���, where we compared her bid with the plans to make sure we were all on the same page for the work to be done. She emailed us her contract, along with a cost for each line item. When we returned the signed copy via email, we added a few line items discussed during the walk through (dog door, replace some bi-fold doors ��� see comments below). Problems with the job began when there was some conflicting guidance between what was on the plans and what the Regional Building Department (RBD) required. Lori was unwilling to contact the architect to get it resolved and no progress was made until we stepped in to 1) find out who Lori was talking to at RBD and 2) call the architect to come up with a resolution. The permit was issued and work began on the remodel. There were some additional issues with the plans, and although there was a statement clearly on the plans to contact the architect for any issues, they refused to do so. Approximately 30 days into the job, I asked Lori for a schedule/timeline. This request was done via email���.no response was provided. Despite repeated email and verbal requests for a schedule/timeline, I was unable to get any information until she was there to get a check. At that time, I was provided information about what order things would be installed. I asked Shane for a timeline; his response was that he would ask Lori to provide that information. I was unable to get any specific information regarding the duration until the final 30 days of the job. So, although the initial time estimate provided to us was 60 days, the job actually took 120 days (from when the contract was signed in September 2017). I began asking about the status of items we (thought) had been added to the contract (doggie door, replace a window in the basement). Each request (and there were at least four requests over a 30 day timespan) was met with no response until I was told these items were ���not part of the contract���. Naturally, we were confused as they were working on other things we had added. These items were discussed and agreed to during the ���walk through��� and they were part of the original contract we signed. We provided the doggie door, and when asked when it would be installed got an answer of ���we did not add it to the contract but will do it for free���. Nice offer, but it was supposed to be part of the contract. Our request for the status of replacing the window in the basement was met by stonewalling (haven���t done it yet���..don���t know the kind of window it is (this was resolved by me looking at the sticker on the window and telling them what kind of window it was)���..can���t find anyone to install it���..it���s not part of the contract, I don���t know how to install a window (yes that was said to us by the General Contractor)). When she sent the initial funds request, there was a ���this is what I am asking for��� amount and a ���this is what I really need��� amount. I asked for some details regarding what the amount requested covered. Initially the requests clearly lined up with the bid she provided. Things got murkier as the job progressed. When asked for detailed information, I was repeatedly told ���We don���t provide that information���. An example is a charge for trim work that we had added to the contract. We had a discussion where Lori provided several line items and their cost (bookshelves, window casings). When I received a request for funds, the line item was for Interior Trim material. I called and asked for details regarding whether this charge was for bookshelves or window casings and was given the response ���we don���t provide that level of detail���. I would like to state here that we always paid in a timely manner and never shorted them funds. After a miscommunication of the cost of a line item (charge on request for funds was $500 more than what we were verbally told it would be), I had to insist that all communication be in writing. They advertise ���Price +��� as their charging policy. DO NOT get this confused with Cost Plus! The commonly accepted definition of Cost Plus is an open book process where bills from the contractor should include documentation of all hard costs. This would include invoices for materials and subcontractors, as well as work hours and billing rates for direct labor supplied by the contractor. This is a trust-but-verify process to ensure that the contractor is keeping good records and billing responsibly. This is NOT their practice. During the initial interview, Lori stated that the prices would be what Direct Build was charged by the Subs and that it would be transparent. We thought this meant we would actually see the Sub���s bills so we would have insight into all charges. When we asked for some copies of invoices, we were again told ���We don���t provide that information���. We had no insight into pricing and were unable to make any decisions about cost trade-offs. After many emails about whether we would indeed be complete by the end date provided on the schedule I finally received, the end date arrived. I asked whether we would get any documentation regarding the completion of the job (things that were part of the contract like window casings had not been completed), I was told ���no, we don���t do that. It���s just a verbal between us. But we do provide a warranty on our work���. I asked several times for some warranty details, and was finally told we had to submit any issues at 30 days and 6 months. We submitted several items for the 30 day warranty. After 10 days from our initial submittal, we sent texts to Shane for status and then an email to Lori to find out a status. We got no response from either of them until we threatened legal action. We did not hear from any of the subcontractors until a MONTH after our 30 day submittal. If we had not followed up with Shane and Lori, we would still be waiting. The communication for this job was poor. The quality of work was marginal at best. There was no apparent oversight or quality control of work as many items were done so poorly that it questions their oversight of their subs and the quality of work. We expected the general contractor to review the work of the subs both during and after their portion of the job was completed. Although they claimed they were there each day to review work that was done, there were several instances where we had to take care of an issue so work would continue. We found a note from the drywall contractor that identified areas that needed additional work before they could continue. We had to clear the area out and let Direct Build know about the note and that we had done the work so the timeline that I didn���t have any insight into would not be affected. There were many days that Direct Build did not come to the house to look over work done by Subs. As a result, we ended up having to install six additional lights in the kitchen as they obviously did not QC the electrical work. This was done by us at our expense. The electrical work (Precision Electric) came in over double the amount of the bid. Since we did not see the work statement from the Sub ��� we don���t know where the issue really lies. Initial findings for the warranty included not properly caulking both showers (although Shane made them redo the shower floor, but somehow the sloppy caulking throughout the other parts of the shower got missed), the shower drain was epoxied into place with a bunch of plastic still attached, the paint job was so poor that every room had to be re-done or touched up. There was no lighting in half of the kitchen so we had to cut back into the ceiling less than 10 days after they ���finished��� to put in 6 additional lights. The door to the laundry room was mounted behind the cabinet so it was unusable and then we were charged to turn the door around so it would swing properly. Shane blamed this on the ���plans��� though the architect stated to call him with any questions/discrepancies. The paneling in the living room was not re-installed as they maintained that the paneling was not available. However, I re-installed it and covered 80% of what we had asked them to do. They did not put in storm doors (though it is listed in the original contract), they did not install any mirrors in the bathrooms and they did not bother to caulk the outside of any of the 5 new windows and sliding door installed in the dining room. To top it off, we are in over $1500 above their final contract price though we have written assurances that the final price would not be exceeded. We are going to end up in court to recoup this money. Bottom line ��� avoid Direct Build at all costs. Rob and Suzanne P
    - Suzanne P.
  • F
    Copperleaf Homes
    We noticed the house was being built incorrectly and brought it to their attention. They initially offered to fix it but we were to pay for half their mistake! Once we cancelled then the next day they offered to fix it, but by that time we were totally fed up and just wanted them out of our lives. Ended up going through the mediation and arbitration process and the court ruled in their favor, but not because of the impression they are giving. In the contract we signed on one page it addressed giving notification for problems. Way over on another page of the contract it stated that notification had to be via Fed X, UPS or fax. We emailed them. If the method of notification was that important wouldn't they be in the same area of the contract? Sure it would. The Arbitrator chose not to address the fact that they admitted 1) they were building it incorrectly and 2) received our notification. He decided it was more important to address that we hadn't used Fed X or UPS to deliver that notification to them. Minor in comparison to building it wrong. To add to that, their contract states they are to be paid the full profit as though they built the house from beginning to end. So we had to pay them $120K and all we have is a concrete foundation. Then they came after us for $176K in attorney's fees which were probably already paid by their insurance. This nightmare started Dec 2014. Our house sat rotting while we waited to go to mediation and then arbitration which didn't end until Feb 2016. Then we ended up filing bankruptcy because Copperleaf wanted almost $300K as previously mentioned. It will be 5 years before we can build which will be a 7 year delay at that point. What kind of company treats their customers like this? Can you afford to loose hundreds of thousands of dollars and run the risk of being treated like this? That being said I'd still pay hundreds of thousands to insure they weren't our builder and it's worth it knowing they aren't. We are infinitely happier. You on the other hand can make that decision for free. *Attached is a picture of our house sitting with the plywood rotting. We've since removed the wood and there is just foundation.
    - Joycelyn B.
  • B
    MAJESTIC CUSTOM HOMES
    We have built several homes with semi-custom and custom home builders. Each time we learn a little more about the process and how to really tailor it to suit our needs. The last one with Majestic Home here in Colorado Springs netted us exactly what we were looking for. Of course the process at times could be a bit overwhelming and not everything always goes to plan. All things considered we are very happy with the home and the level of engagement we had received from both Toni and John (Majestic owners). For privacy reasons not going to share a photo of the house here but it is kinda a cool one. Nice rancher with a 6-car RV garage. Really offers us the amenities we really wanted and a level of uniqueness in our community. I would look to both Toni and John if we were again looking to change out our place. We actually learned a lot from them through the development and warranty period of the home building process. Home building is both a big financial transaction as well as an emotional engagement. It is tough on both sides of the equation so having great communication, erring on the side of fact based decisions/resolutions and putting as much in clear, concise writing helps make the process much smoother. If you are looking for a higher end home we do not think you would go wrong with Majestic
    - Andrew W.
  • D
    MAJESTIC CUSTOM HOMES INC
    We have a beautiful home in 4 way ranch but getting it to the quality level and warranty are maybe a half star. The building process was very challenging because the contractors had almost no supervision which leads to shoddy work. We had to visit very frequently to ensure subs were not cutting corners. We caught many things before they became problems. We kinda felt like our own GCs Closing was another surprise of additional expenses. Most were wrong and got reimbursed but was a ton of work combing through the details. We had hours of work in tracking warranty issues. Why? It was the only way to get them to reply and only after many calls, texts and emails. Still to this day two years later we have an open issue on the water heater that was reported two weeks after closing. Silent treatment again. I liked Majestic at first but now fairly disappointed. I know buying a home is exciting but take it from me. Check with other purchasers first and be very very diligent with them. Read every detail and everything in writing. Personally we would have someone else build our next home Half star on experience and only two on this rating because we like our home.
    - Andrew W.
  • F
    Copperleaf Homes
    We found the mistake and stopped building Dec 20, 2014. So much for their Construction and Project Managers overseeing the build or that special treatment.  In the meantime, our house sits unfinished until we go to court (arbitration)  Nov. 16-18, 2015 Yes, almost a year after we stopped construction. We're hearing from other people having their home built by Copperleaf. They are just as miserable in their decision to go with this company. BEWARE!!!
    - Joycelyn B.
  • A
    Vanguard Homes
    His work is very high quality. He's ex-military and a good guy. We had to make several trips from our old home in Texas to the home he was building for us in Colorado. We have 10 acres out here and started looking for a builder. We toured a lot of new homes and used homes. For the money, if you're comparing who builds what for how much, he just builds a good quality home for the money. Colorado has a lot of building restrictions and requirements and he did a good job.
    - Jerry L.
  • A
    Direct Build, Inc.
    I would highly recommend Lori and Shane Anderson with DirectBuild Inc.  They come from families that have been in the business for generations and actually CARE about what the homeowners needs and desires are.  They worked with us and met with us regularly to discuss the progress and the budget.  DirectBuild Inc. is a cost plus builder so we actually saved over a hundred thousand dollars building our house and they passed their actual costs on to us and just work off of a percentage.  Their architect Rod from BlackHawk Design is knowledgeable and professional and added so many touches that we hadn't even thought of since this was our first time building and we had an idea in our head that he ran with and created a masterpiece.  Direct Build now offers our plan, it is called The Soaring Eagle. Our gorgeous home was build on time and within our budget.  There were no surprises.  We got exactly what we had always wanted and more. Building a home from scratch can be overwhelming, but Shane and Lori walked us through every step of it and actually made it an experience we will always treasure.  Not many people can say that after having a home built!  We did our homework.  We had 3 other builders give us estimates.  They were hard to get a hold of, didn't return phone calls, and finally gave us estimates that seemed very high.  From the very beginning Lori was always accessible and explained everything in a way that we could understand, since this was all new to us.  I think the highest compliment I would give is if we have to do this all over again, she would be the only builder I would call.
    - Deonne S.
  • A
    Trail's End Homebuilders LLC
    We heard about Trail's End Homebuilders (Shaun and Jennifer) from our neighbors who had some re-modeling done.  They are really great to work with.  The total project took a little longer than expected, but that was partly due to our adding a few changes along the way, availability of workers, weather and material delays.  The project involved electricians, plumbers (for the gas line), HVAC (for the fireplace and vents), carpenters for framing, the plant shelf, mantle and bookcase, stucco workers, interior drywall hangers and finishers and tile workers for the stone work. And of course county building inspectors.  Considering the number of people involved the project went very well.  We are very pleased with the quality workers that Shaun and Jennifer provided and with the great look of our new living room.
    - Roger M.
  • B
    Saint Aubyn Homes
    The house is a good value but the warranty service is almost non existent. It feels like they are just ignoring you until you forget about the problem or give up. Get everything in writing and I mean everything. They will short change you every chance they get.
    - justin s.
  • F
    MAJESTIC CUSTOM HOMES
    We signed a contract to have a semi-custom home built with Toni Stanton, The owner of Majestic Custom Homes on March 23rd, 2012.  She told us verbally at that time that she expected to break ground by the 1st week of May and that it should only take about 4-6 months to complete and that they would do their best to be finished in September.  The written contract stated that worst case scenario would be 8 months from the date of the contract which would have been November.  They finally broke ground on June 9th and then let the hole sit there until August 22nd when they finally poured the footers.  We did not close on the house until March 8, 2013, 15 days short of a full year from when we signed the contract.  Even then there were no countertops in the kitchen and several other things missing or not finished on that day.  It took them another full month to complete all of those items.  They also agreed in writing in our contract to change several things from there basic floorplan (i.e. location of the mech room, enlarge the master closet area, and the location of the range) then refused to do so when building the home.  We were flat lied to about why the changes weren't being done.  At one point Toni even told our realtor that they "couldn't have their customers dictate how their homes were built".  It was without a doubt the worst experience of our lives and the home had such bad feelings for us that we have sold it and are currently living with my parents while we build another house.  During the process we even consulted with an attorney that told us he felt we had a case against them on at least three accounts if we wanted to pursue it although it would be a difficult procedure and that he was familiar with them and that they bordered on fraud in many of their practices. We would advise people to do thorough research before they consider doing business with Majestic Custom Homes.  Anyone that is foolhardy enough to want to do business with Majestic Custom homes, please DO NOT sign a contract without having a lawyer review it first!

    - James K.
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