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Auto Repair reviews in Peyton

  • F
    Trans Tech Auto & Truck
    Awful money hungry cant do one job mechanics. My car wouldn���t go into gear. My usual shop was busy said try a different place. I ended up calling Jim here because he is supposedly bbb a+ (**** no he is not). Had it towed there describing the uniqueness of the car. He said bring it in we will fix it. He made me order the parts. Took him a month to fix it. Never test drove it but definitely took my money. Then he rudely asks how I���m going to get it home. I said I���m driving it. He ran away. Found my car didn���t start right up because my new battery was half dead as they left the lights on. I barely made it home. I called them repeatedly that somethings wrong. Typical run around. Now were in talks with the BBB. Save your money, your time, and your vehicle! Go any where else but here!!!!
    - James G.
  • F
    Superior Automotive & Rv Repair
    Was referred to them by a customer of mine. What a joke of a business. You are warned. DO NOT BRING AN RV HERE! They did not fix one thing right. I will be filling a BBB claim on them. I brought it in on an appointment and drove by daily. It took them over 2 weeks to get me a quote and I had to go in there to get it. They pulled a slide off to replace the wood underneath and new seals. They had a smaller slide to copy and the work / materials are low grade. I asked them to reseal 3 compartment doors and they used car door sealing material. Doors are hard to close and stick out. They greased up the carpet and I had to shampoo the RV. Finally, I was going on my first trip and filled the water tank, while purging the antifreeze I flooded out the RV. Bastards did not hook up the drain lines. I went there to pick it up the first time. I refused to accept it. They kept it a week and I just wanted it out of there. I will redo all the work myself. And this for toppers, they used over 1/2 tank of gas while it was there and the mechanic urinated in the RV toilet. This place should not be in business.
    - Ralph N.
  • A
    Falcon Collision Center
    These gentlemen are the best.  Honest, very helpful and willing to take time to find answers.  I think this type of shop is hard to find.  I highly recommend them for any repairs or auto body work.  Kieth and Tim are Top Notch people.  
    - James H.
  • D
    Falcon Auto Service Center
    We made an appointment for Friday morning to have an oil change done and a diagnosis on why the abs light was on and a noise in the car. When I booked the appointment they told me that they could get to work on it 1st thing in the morning. I asked when that was and was told 8 am. My daughter brought the car in. It is her car, but I paid for the repairs.
    I believe they took advantage of her naivete when quoting her 180 for the work. She didn't realize how ridiculous that quote was so I was not consulted.
    We followed up with them multiple times through out the day. They didn't get the car into the shop until 4:15 for the diagnosis part of the work. They were done with the work and had an estimate by 5:15. So we paid $129 for 1 hour worth of labor.
    I don't know if this business has recently changed hands. The name of the business at this address is Falcon Auto Repair & Tire, LLC. I previously searched Angie's List and Google for an auto shop that had hundreds of good reviews which I believe was in this location. Time passed and I didn't research it again. Shame on me.
    I have seen this owners response on google (after the fact of course) to someone else's complaint on cost. He said a bunch of things about what it took to stay in business and keep his tech busy etc. Well his tech was obviously busy enough as it took most of the day to get to my car. Secondly, I am an accountant and know what it takes to run a business. I have seen per hour labor costs and places as high as 50 - 65 dollars but never 130.
    I can only guess at the quality of their work. The diagnosis appears to be thorough.
    I gave a C on professionalism and responsiveness as we had to keep calling them to follow-up and it sounded like they might not even be able to get the diagnosis done. They were pleasant enough sounding on the phone.

    - John G.
  • B
    Al Serra Chevrolet North
    The manager made things right. They have a shuttle where we can get back and forth. At times when we have needed a vehicle, they have arranged a loner car. They are better than any other dealership, that I have used, when it comes to customer service.
    - John G.
  • F
    Brakes Plus
    Yesterday I stopped by to see if I could have my brakes looked at. They were too busy so I made an appointment for 9 am today. I wasn't sure if I would need any work done at all or not. All their employees need to take an estimating class I believe. At about the 1 1/2 hour mark they told/showed me that I needed front brake pads. I had no problem with what needed to be done, just the amount of time it took to give me that information after making an appointment. They told me it would be another hour or hour and 15 minutes to finish up. I said fine. I walked to the Walmart and bought some things including the oil my husband insists be used on our car. I walked back. After being back for some time they told me that when they opened the brake pad box it didn't have the right kind in there so they were going to have to order them. I asked them if they had a freezer so my food would not go bad. I also asked if I could get an oil change done since it was up there already. They did and were nice enough to put it away there. They said the pads would be about 20 minutes getting there. After waiting so long it did not make sense to leave and schedule for another day especially since this is the service I got after making an appt.   At some point I asked them to make sure the oil change was being done so that they wouldn't wait to do it until after the brakes were done. They explained that since the rotors were being turned, the car was too low at the moment to do it, but they would do it after that part was done.  Skip forward seemingly forever. The oil change did not get done before the brakes and I had to wait for it to be completed until after the brakes. I was in there for 4 1/2 hours. They did give me some discounts to help make up for the wait. However, that wait was completely unjustified and we will not go to this location again. My daughter took our other car there on May 7th, 2015 to make sure the brakes were in order as we were going to have to drive to FL for a funeral and needed to make sure they were safe. The brakes were in like new condition they said, but it took them 3 hours to give her that answer. This time delay is not a one time thing. Life is too short. Both my daughter and I waited 4 1/2 hours for the work to be done.
    - John G.
  • F
    The vehicle was left the evening before the job was to be completed (on the 24th of July). At home, I marked the front tire valve stems with "painters tape" to insure that the tires were rotated during the job (Note: if the tires are not marked in some way, there is no way for the customer to confirm if the tires really were rotated).  I left a note with the front desk and also left a copy on the seat of the Mini again requesting the brake job and to rotate the tires.  These notes should have eliminated any confusion.
     At 2 PM on the 24th, I called the shop to ask the status.  Was told it would be ready at 4PM.
    I arrived at 4:30 and immediately noted that the tires were NOT rotated as the "painters tape" were still on the front tires.  I waited approximately 30 minutes for the car to be completed from being washed.
    Upon review of the bill, I noticed a a listing of  "Front Disc" x 2. (2 Front Rotors?) I  assumed that the mechanic was able to save the rear rotors as under the description of labor, it was noted that the FRONT and rear rotors were re-surfaced.  In my mind, I questioned re-surfacing of brand new rotors, but did not question the notation as I also saw that there was no mention of rotating the tires.  I did ask the woman at the front desk if the tires were rotated.  She then asked (a manager?), Mike if the tires were rotated.  He said that no, it was forgotten and then apologized.  The woman at the desk stated "she would yell at  Steve".  I told her that really would not solve the problem (and felt like it was an uprofessional comment by her).
    During the drive home, I noted that the brake pedal was very "mushy" and "spongy".  As I had worked in the auto industry for 10 years prior to my Military career, I recognized this symptom as being air in the brake lines. 
    When I returned home, I was in the process of writing Steve, the Manager I originally made the appointment with, to see about a return appointment regarding the brake pedal when I received a telephone call from Mike.  Mike stated "that he talked to Steve and that my tires WERE rotated, but that it was not listed on the invoice".  At that time I told Mike "to please not lie to me as I had MARKED my tires and knew that they were NOT rotated" (again this is a good scam that customers would be victim to, if they did not mark their tires in some way). I did state to Mike "that the brake pedal was "spongy" and it felt like air was in the lines".  I requested a follow-up appointment to address this issue.
    On 29 July I arrived at 7:30 AM with 1 dozen donuts for the staff in a act of good will.  I met the manager, Steve and he said that "he would evaluate the brake pedal, bleed the lines if needed and rotate the tires".  Steve at no time mentioned that I owed any additional money on my bill (which would have been the professional thing to do as a MANAGER).  At this time, I waited for the car in the shop waiting room..  At 9:30, the car was returned (as a note, 2 hours seemed quite a long for a bleeding of the brakes and rotation of tires as the shop was not overly busy, and I DID have an appointment (again, I have auto industry experience).  Anyway, I went to the front desk to pick up my original receipt and was told by the woman that " I needed to wait as my bill was not complete".  I asked what the problem was and she said "I had to pay for some rotors". I pointed out the "2 Front Disc" listed on my bill and stated "THAT is payment for the rotors".  She said "I don't know about cars" and then asked for Mike to come to the desk.  Mike stated that "yes, the disc listed was rotors, but I needed to pay for the rear rotors as well".  I asked to be shown on the bill where was it stated that 4 rotors was replaced and why was it listed that Front and rear rotors were re-surfaced?  He stammered and stated "I don't know what was written on the bill".  I again asked, "why would you re-surface 4 BRAND NEW rotors fresh from the box?"  He really could not provide an answer.  I paid the additional $150 for the rear rotors and told Mike "that your shop is completely incompetent and that I would be providing a review on Angie's List".  It was "interesting"  to note that during this confrontation, Steve was no where to be seen.
    Botom Line:  I do not have a problem with paying for 4 rotors (if needed), although I do have a problem with Mini Cooper engineering. These rotors only lasted 50,000 mile with no "metal on metal" brake pad damage.  I previosuly owned a Honda Accord with over 275,000 miles and the rotors where NEVER replaced.  However, I DO have a problem with the invoice from Import Auto Technicians that is not accurate in either the listing of parts or description of labor performed.   Additionally, I have a problem with a "manager" that would call me at home and lie to me that "yes, your tires were rotated, but we did not list it on the invoice".  Again, if I did not mark my tires, I would be under the false impression that this service was completed. 
    Finally, I will NEVER return to Import Auto Technicians for any service and STRONGLY recommend against anyone considering this place of busines.
    Thank you for the opportunity to provide this review.  Please note that I have no interest in hearing from Import Auto Technicians regarding this matter.  For me, this chapter is now closed.
    Lawrence G. Breault, DMD,MS
    - Dayna B.
  • A
    Preventative Auto Care
    He was recommended to me and he is fantastic. He's done a lot of different things to our cars. His prices are very fair. You can trust him to do it right and not charge you an arm and a leg. He's very dependable.
    - Jerry L.
  • A
    Falcon Auto Service Center
    They're honest and trustworthy. They're a great company.  They're amazing. We had an issue on our van once that they had fixed but it happened again. They said that it shouldn't have happened again and they fixed the issue for free -- which I'd never heard of. They have the cleanest, pristine, and most comfortable lobby.
    - Eric D.
  • A
    Bear Automotive
    They got it taken care of. We found Bear Automotive through Angie's List about 2 years ago. We will pay our tow truck driver the extra to get our car towed there rather than take it somewhere else. We now have 222K miles on it. We hope to get many more before we are through. It is an old car so repairs do need to be made.  Don is an owner with integrity and a heart. His office staff are friendly.  This is the kind of place that when you find them you don't go anywhere else. They honor their warranty if anything ever fails. You won't go wrong by letting them work on your car.
    There is not much exciting about an axle. They gave us a price, they did the work on it for the agreed price, the car is feeling much better now.
    - John G.
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Auto Repair Shops in Peyton

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