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There are 2 highly-rated local fireplace contractors.

Fireplace Repair reviews in Pagosa Springs

  • C
    Pagosa Peak Custom Fireplaces
    When we were installing the stove, it became clear that J.D. had sold us eight feet of porcelain stovepipe. Since the stove top is 26 inches high, only ca. 5 �� feet of stove pipe is required for installation in a room with a standard eight foot ceiling. Therefore, J.D. sold us ONE TWO FOOT SECTION OF STOVEPIPE MORE THAN REQUIRED FOR THIS ISNTALLATION - at an additional cost of $174. When we called J.D. to inform him that he had ordered one section of stovepipe more than was needed he curtly asserted ���I order whatever the customer said��� and ���Vermont Castings will not accept returns of porcelain stovepipe.��� When we then reminded him that we did not order eight feet of stovepipe, but had indicated that the stove would be installed in a room with a standard eight foot ceiling it was clear that he realized his mistake - but instead of admitting, and accepting responsibility for, his error he again curtly said ���Vermont Castings will not accept returns of porcelain stovepipe.��� When we pointed out that this was his error and that he should accept responsibility and refund us the $174 we overpaid as a result, his yet again simply asserted ���Vermont Castings will not accept returns of porcelain stovepipe.��� In the end, on a sale of nearly $4,800 J.D. would not accept responsibility for HIS error and forced the customer (us) to absorb the $174 overcharge that was the result. Although the Pagosa Peak Custom Fireplaces website ([*** Link removed ***] declares: ���Customer service is our #1 priority!��� we experienced a clearly unethical transaction. Buyer beware of J.D. and Pagosa Peak Custom Fireplaces!
    - Brent Y.
  • A
    Pagosa Peak Custom Fireplaces
    We had them remove old wood burning fireplace and install a gas log fireplace.|This entailed removing old ledge stone and installing new rock.|The crew was very focused on detail being just right and the clean up effort was excellent.|We highly recommend JD and his crew, great customer service! Always there to answer questions, whether in person or via phone calls.
    - Debbie G.
  • A
    Pagosa Peak Custom Fireplaces
    My experience with them was very, very well. I would use them again in the future.
    - Steven S.
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Fireplace Contractors in Pagosa Springs

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