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Home Security System reviews in Monument

  • F
    FRONTLINE SECURITY
    I am actually working with ADT Corporation and I will let them know how frustrated we are with their lock of communication.  Basically, they wanted to get a sale and there was no competence.  They just try to install it and even though it should be to a certain level, they kept saying that they don?t know how to do that.  My wife and I got excuses from them.  So I am working with ADT Corporation to solve this idea of franchise and they are trying to work it out and they are giving us a few months of free service but we want to cancel it.  It is just so disappointing because we are supposed to have this peace of mind with the home security but it does not work properly.  It doesn?t go off in a way that is supposed to which is really frustrating.   

    I called and texted and I got nothing back.  It?s odd because my wife received a call from the owner?s wife even though all the information, my email and phone number, is for me.  My wife is so upset and she does not want to deal with any calls from them.  So the one return call is just somebody who did not want a call from them.  I texted and I am trying to be very accommodating and reasonable and ADT seems like they are too but we are just disappointed.   

    Initially, in the first few months everything was great.  But as time went on, things did not work and I kept calling.  I am giving them another month to reply and respond then I will engage with them.  They were horrible and I want people to know that they should not deal with them.  
    - Ed H.
  • A
    Colorado Springs Alarm
    Roger returned our call quickly and he provided us with a free estimate. When he was given the "go ahead" he quickly updated our system. There was a few items that were not in the contract and we were not billed for those items. Roger thoroughly went through how the system works and made sure we understood how it worked. We recently had one of the old magnetics wear out. Again, he returned our call promptly and set up an appointment for the next day. He didn't even charge us for the new magnet! Roger is very easy to work with, his prices, and customer service is great!
    - Debra C.
  • A
    Frontpoint
    It arrived on time and as promised.  My husband was able to install all window sensors, door sensors, and glass break sensor in about an hour. He was quickly able to have it tested by the company.  We installed app on our phones and have been able to turn it off and on remotely.
    - Melissa K.
  • A
    Frontpoint
    The overall experience was very pleasant.  The representative who helped me design the system was very knowledgeable and did not try to oversell me on all sorts of overlapping devices.  Instead, he focused on the best security balanced with the best value.  When the self-installation package arrived, everything was clearly labled and the instructions were extremely easy to follow.  I was able to install the entire security system myself in about 15-20 minutes.  Even better, a technician and called to help me walk through it and even though that initial call did not come at a good time, I was able to schedule a follow-up call that allowed me to work with a representative to activate the system without having to wait on hold.  The customer service was exceptional and the remote monitoring through my iPhone has been fantastic.  Even though the control panel wasn't "installed" on a wall like the other companies, we did our own installation by mounting it to a wall, drilling a hole behind the unit, then running the power cable through the wall to come out right at the outlet below.  The plug is hardly noticable since no wires are hanging from it and the panel now looks professionaly installed.  I would highly recommend FrontPoint Security not only for the wireless, non-intrusive, easy-to-install system, but for the fantastic service as well.  I'm gladly paying a few more dollars a month to have the peace of mind that comes with that level of service.
    - Julie T.
  • A
    ADT Security Services
    The equipment has been very reliable and we never had to do anything to it.  It works great.  We never really had to contact them again, so it works fine.  We directly went to the company and not to the dealership, so we had to buy the equipment and it was expensive.  The quality of the equipment is much better than what we get through the companies that gives free equipment and claims to be ADT authorized dealership.  They don't give ADT equipment and they sell less expensive equipment.  They give only ADT monitoring, so they can say they are ADT authorized dealers.
    - Letha A.
  • F
    ADT Security Services
    Overall--Unsatisfactory. This complaint is directed at ADT in general and not at a specific local ADT franchise. ADT installed our security system as our house was built. They programmed the control panel in a way that while we were on the phone and trying to resolve an alarm event, the panel would take control of the phone and disconnect the call with their control center. Repeated calls to them to resolve this problem failed. We left ADT but when they bought Broadview, we were back with them. When we gave 30 days notice to cancel service, they stopped monitoring our system without any notification and then had the nerve to charge us for that month.
    - BJ C.
  • A
    SimpliSafe Home Security
    It self installed very quickly. I was able to buy the main unit and sensors only that I wanted. I opted in on monitoring as it was reasonably priced.
    - Steven S.
  • A
    SimpliSafe Home Security
    Great! Easy to install as advertised.
    - Anne R.
  • A
    Frontpoint
    unknown
    - Diana C.
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Home Security Companies in Monument

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