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Storage Unit reviews in Montrose

  • F
    They are very nice there, but when there was a problem with serious water damage to my sofa and oriental rug and other things, which were badly damaged, they blew me off. 
    When I moved my things out of the unit and discovered the water damage they were unresponsive for weeks, and after my persistent phone calls to the district manager, he finally called me back and told me they were not responsible in any way. 
    I paid $204/month for storage.  That should buy a locking, dry space. 
    in my unit there was a large crack (1" wide) down the center of the concrete floor.  All the furniture and rugs were stored over the part of the concrete floor where the crack was, sustained significant water damage.  The district manager told me there was no "proof" of moisture coming up through the crack, so they were not responsible.
    My feeling is I paid a lot of money and they did not provide a dry place for my furniture and rugs.  I am out thousands of dollars, and all they would say is that I should have bought insurance! Water/moisture came up through the large crack in the storage unit floor and they denied it, saying it must have gotten water damage elsewhere (which is not possible).
    If this is how they treat a good customer who paid their bill on time for two years I must warn potential customers to be very careful.
    - jennifer b.
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Storage Units in Montrose

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