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Blinds And Curtain reviews in Louisville

  • F
    Colorado Cover Co
    We wanted 3 window well covers installed today - They sent us a checklist so we could verify, in advance, that their well covers would work for our house - we told them we have no idea what the checklist means or what the issues could be as we've never done this before. They used this checklist as their excuse to try and charge us a $35 trip charge for "predictable issues". How am I supposed to know what "issues" are OK or unacceptable for their product? They do this every day - not me... Prior to visiting, they quoted us over $500 for the 3 wells which we thought was reasonable so we booked the appointment. They showed up, destroyed one of my existing well covers, and then said they couldn't cover our wells with new covers unless we paid them for extra work. We were willing to consider it but asked for a formal quote. They said they'd give us a quote but couldn't do it today so they would require the $35 trip-charge for the visit. When we said no they threatened us with a lean on our house. They did over $100 worth of damage to our existing covers just to tell us they couldn't do the work and then wanted $35 for the trip - and blamed us for not knowing that their product wouldn't work with our existing window wells - again referring us to the "we-told-you-so" checklist that we were supposed to interpret prior to their visit - unbelievable. I'd say - unless you have a perfect window well for their product - you're in for a horrible experience. It remains to be seen if we end up in court with this company over a $35 trip-charge. If that happens - they're getting a bill for the repairs to my existing cover. Skip these people and find someone else!
    - scott c.
  • A
    Innovative Openings
    My wife and I are very pleased with the final product. There was a measurement problem with one set of wood blinds. I was not satisfied. I expected A level work. The customer service was outstanding. There was no fight. Innovative Openings made the correction and installed blinds with the right measurements. The real test of customer service is how a provider responds when there is a problem. Innovative Openings did a great job. Kevin, the sales manager, called after the installation was completed to make sure that we were satisfied. My wife and I are very pleased. Mathew, who did the installation, was excellent.
    - Jeff E.
  • A
    THE BLIND DOCTOR
    Due to hard turning, I thought I would need the tilt mechanism replaced in most of my blinds but The Blind Doctor said just lubrication would probably work on most of them. That saved me significant money. He came to my house on time to assess the problems and returned the next week on time and fixed all the blinds. You can't ask for more than that.
    - BERNARD R.
  • A
    Custom Design Blinds Shades & Shutters
    The overall experience was first-rate. Kathy (Machan) was easy to work with and extremely helpful. She had a wide selection available and took the time to get it right. And boy did she get it right. I am absolutely thrilled with the end result. The blinds look great, work great and fit perfectly in my new home. I only rated Custom Designs good in the cost category because I don't know what excellent looks like....this was my first time installing blinds.....but it fit into my estimated budget so I was happy about that. I also gave them a good rating in punctuality because the installer was late showing up by several hours. However, he stayed in constant contact with me throughout the day and his reasons appeared legitimate. He was very efficent when he arrived and did a great job. I highly recommend using Kathy's (Custom Designs) services. She really cares about her performance and it shows in the end result.
    - Nelson B.
  • A
    Custom Design Blinds Shades & Shutters
    Kathy was professional, fun, and extremely easy to work with.  She came out to measure my windows and walk me through design and color choices.  Her knowledge of products was extensive and I was very pleased with her suggestions and ultimately the selections.
    The install was scheduled for the day of my closing, which was very accommodating.  The installers, Dave and Larry, weren't exactly warm and friendly, but they got the job done and the end product looks great.  I will note that I left them alone in the home to install with no supervision and felt very comfortable doing so.
    My only complaint was that there were a lot of little rubber bands left on the floor, which is not ideal when you have small children and pets, so watch out for that.
    - Dawn S.
  • A
    Custom Design Blinds Shades & Shutters
    Kathy arrived promptly, described my options, and helped me choose the best blinds for my needs.  The blinds were installed within a couple of weeks and the installation was very professional.  Everything looks good and I received exactly what I was looking for.  I would recommend this company to anyone looking for new blinds.
    - robert k.
  • C
    A Brighter View LLC
    I thought he was very knowledgeable about his products, but he seems very disorganized. He has cancelled on me twice. When he did come, he didn’t have all of the samples that I did want to see. When he finally was ready to set my quotes, he said I would have them the next day. I didn’t receive them and he said he was having issues with his quote system. When I received the quote, it was incomplete. I followed up with him for questions, but it’s been a week since then and I have not heard back from him. The work was never completed and I have since had the big deal cancelled.
    - nancy m.
  • A
    Innovative Openings
    THE REPAIR TEAM SHOWED UP WHEN THEY WERE SCHEDULED AND WENT TO WORK. THEY WERE QUICK AND PROFESSIONAL. THE JOB WAS MORE INVOLVED AND THEY HAD TO CALL IN EXTRA HELP. THE HELP SHOWED UP IN ABOUT 30 MINUTES AND THE ISSUE WAS RESOLVED. WHEN THE JOB WAS FINISHED THEY ONLY CHARGED FOR THE TIME WORKED, NOT THE TIME THEY WAITED FOR EXTRA HELP.
    - ANTHONY F.
  • B
    HOME DEPOT
    MY EXPERIENCE WAS GREAT. THE GUY THAT CAME OUT TO MEASURE HAD SOME GOOD SUGGESTIONS SO WE WON'T BLOCK OUR VIEW OF THE MOUNTAINS. HE SPENT A LOT OF TIME DECIDING WITH ME ON THE COLOR THAT WOULD WORK AND THE SIZE OF THE SHUDDER PANEL.
    - ANNE S.
  • A
    Custom Design Blinds Shades & Shutters
    Kathy came in and replaced these with high quality blinds. We've had these for 3 years and they are still in great shape. Calling them back now to replace some others.
    - Ted B.
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Window Treatment Experts in Louisville

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