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Water Heater Repair And Installation reviews in Louisville

Real People ~ Real Reviews ~ Real Results

  • I had him replace the water lines on the hot water heater. The owner, his name is Jordan, he was on the ball. He knew his stuff. He was responsive. He was very efficient in getting me an estimate right away and thorough about understanding the work and letting me know what to expect and then getting it done very timely.
    - Rich B.
  • Great staff and technicians. Installed a hot water tank and they came out and checked the old one first and let me know what I needed. They kept in communication with me the entire way and were just great to work with. Would highly recommend
    - Shelley B.
  • We were not home but he answered all our questions by telephone.  He showed up when he was supposed to & finished in a timely manner.  He discovered a faulty valve & replaced that at the same time. We were thrilled.
       A certified plumber that was at the house later  said that whoever installed the new water heater did an EXCELLENT job.  That was very good to hear.

    - Donald C.
  • Ugh. I had a recommendation from a friend so I bought a water heater online from the louisville home depot figuring they were a reputable dealer and contract administrator.  Oops.  They had Colorado Delta Mechanical do the install. They sent a kid who was in a hurry but got it installed and was out quickly.  It would have been nice if he took a minute to be sure it would pass inspection. 

    Now to be fair what they installed was mostly fine. The issue was the house was not up to code to begin with and they didnt catch it.  So several hours later waiting for the inspector to arrive only to have it failed on 3 points.  The kid should have noticed there was no expansion tank, required by code,  no b-vent required by code, and no combustion vents, required by code.  Had he noticed and said that will be extra I would have been annoyed but acknowledged that it should have been caught when I bought the house.  (BTW avoid hufman inspections!) 

    So I inform Delta and they are very prompt at rescheduling a visit to rectify the failed inspection.  I, believing this is entirely my fault for getting an incompetent inspector when I bought the house ask how much will it cost and she tells me nothing because it was a failed inspection and they should have caught it on install.  Ok a little surprising but nice to hear.  I call back a week later to schedule because I was too busy to schedule when she called the first time.  I ask again how much will it cost for the materials figuring she meant they will cover the labor since they should have seen the issues, again she says it will cost me nothing.  Ok very nice to hear, Im quite happy with these people for standing by their work and their licensed plumbers. 
     
    So they send the next guy who apparently is the more experienced guy who covers the rear of this kid when he overlooks things.  After inspecting, (and complaining to his superiors for having to cover this kid again and again) he says it normally would cost about 450 for the b-vent,  100 for the expansion tank install, and 150 for the combustion vents.  But because it should have been caught he doesnt expect them to charge me.  But he doesnt have the materials so he takes measurements and says they will call me to schedule the final fix.  I appreciated the straightforwardness.  Then the scheduling lady calls me again and the first thing she says is they will have to charge me 650 to fix it.  Ok so after being told twice by phone it would cost nothing  ( I assumed the plumber had little power over how admin runs things so I wasnt counting on his assurances)  I was quite irritated to hear the complete reversal.

    So Long story short.
    Dont buy from the home depot.
    If you do install it yourself or get a LICENSED PLUMBER that you trust to install it. 

    So far Ive wasted 3 hrs waiting and watching the first install.
    3 hrs waiting for the inspector
    2.5 hrs waiting and watching the second attempted fix
    I estimate it will be 3+ hrs for the final repair
    and I estimate it will be 3 hrs waiting for the inspector again. 


    Plus I have to pay a lost more than they told me it would cost despite assurances from admin/scheduling people who clearly should not speak on such issues.

    I felt bad for the second guy as he appeared much more competent but has to deal with a poorly run business.


    Ill update this review once this is all finally sorted. But I figured I should write it now before I forget details.

    Price: was good except for the sheer ammount of my time they wasted, plus the added expenses which I was told I wouldnt have to pay until they changed their mind.

    Quality: so far seemed good, no leaks, clean instal.

    Responsiveness:  good for the most part to schedule quickly.

    Punctuality: Waited about 15 minutes for the first guy and 1 hrs for the second, I assumed he was cleaning up the other guys mess on another job.

    Professionalism:  good on the surface, just pray nothing goes wrong, and I suggest recording conversations with the person that calls you. You can download nice apps that will record your present call with the push of a button and this is legal in colorado.  Do it.  But clearly their are admin issues that really kill the professionalism rating.

    - steven h.
  • My heroes!!! Our 13 year old tank (9 year life) leaked 2 inches of water on the floor, the leaks stemmed from the anode rod nut and the pressure relief valve, both on the top of the tank. We managed for about 4 days, a friend convinced me to get a Rinnai tankless unit. I researched it, agreed and called a Rinnai dealer in the area 2 days later. They were scheduled to come install that Saturday, but had to cancel at the last minute and were unable to reschedule. We dealt with it by using diapers to collect the leaks, draining while not in use and then went out of town..needed a break! Called Hot Water Now the very next day and luckily had an opening to come check it out. I could tell this company and Kieth installed many of these. Kieth and his coworker were just so focused and detailed and determined how the installation and venting would be done. We discussed the price and he was ready to come install the very next morning. Arrived promptly, installed, vented and done within the day. Received a follow up call to check on me since this is a new type of unit for me. All is working as Kieth said it would. I love it! I also received in the mail an invoice and Xcel rebate form for my $100 all ready to send out. Very efficient and pleasant company to work with. I would highly recommend them for tankless installation and other plumbing services.
    - Todd G.
  • I would like to start off by saying I hired them because of their next-day availability and their overall and quot;Band quot; Angie's list reviews, most of their non-A ratings were on price, but I figured how bad could it be. A few extra dollars for their good availability would be ok. If I could have waited the extra days I would not have hired them based on price/professionalism in retrospect. To their credit, I gave A to their quality, responsiveness, and punctuality because that was all good for the work performed.Now let me explain: My basement drain is located in a small closet that contains the furnace/ A/C and the 40 gallon tank water heater. Space is tight and the drain is located UNDER the hot water heater edge with only an inch of clearance, so this means if the drain clogs (which it did from A/C condensate draining) then you can't unclog it without removing the water heater. Believe me, I tried before calling someone - I have augers, but you just couldn't get the right angle with the clearance issues.So since my water heater was 10 years old and I don't know its maintenance history as I got this place and lt; 2 years ago, the plan was to replace it with a new unit from them (Bradford White brand) and unclogging the drain while the water heater was out. They (2 guys - one older one younger) gave me the estimated costs before leaving to get the new unit and I agreed. When they came back I confirmed the new unit was in their truck ready to go, then I asked and quot;Do you have the permit?and quot; The senior guy looked at me like I was crazy and said no. I told him and quot;Well, the city of Louisville REQUIRES a permit to replace a hot water heater so I would like to do that please.and quot;. To which he took on a very defensive and even offended tone and replied and quot;I've been doing water heaters in Louisville for 30 years and I've never needed a permit. They know us, they see our trucks all over the city, we have never had a problemand quot;. Ok this does not inspire confidence that he is suggesting they NEVER get the REQUIRED permits to do their work. He didn't even MENTION a permit in the estimate or an option to have them pull it at additional cost. I just assumed they would because they are professionals and it is required by the city. I have to give an and quot;Fand quot; for professionalism on this one. I'm sorry but if you are the pros I am going to pay good money for, this should have been a talking point in the estimate phase with a line item for permit cost.They would have happily done the job with no permit or acceptance of liability for their work (that the permit enforces) of an install which if done incorrectly could cause catastrophic property damage (flooding from bad water line install) or even kill the home-owner and family (bad gas line install resulting in explosion.) If they don't pull the permit in the companies name (do not pull a permit for them in your name or you are liable for their bad work) and you don't know it's required, and something goes wrong - they are not liable because no permit was pulled. It is a second opinion on the install job meeting code and being safe, insurance companies may deny claims on property damage if permits were not pulled when required, and you and your family's safety is at stake. It is IMPORTANT and I am appalled they were going to skip it and not even mention it. How can you fully trust a company that doesn't pull required permits? It's a huge red flag.So he started to set these wheels in motion by calling the city to get a permit started. Good, we're getting back on the right track. Then he let me know his concern that we might not pass inspection if we do a drop-in replacement due to the drain situation. He guessed at a maximum that 1 inch clearance could be raised to about brick-height (3-4 inches maybe?). The alternatives to this are to do a tankless water heater instead, to a drain relocation (he implied this would be out-of-price range expensive since everything would have to come out of the closet first - furnace, A/C, etc), or to move the water heater to the cold-zone garage etc. This made sense to me, I believe these are honest recommendations so I have no problem with that.They're estimate for installing a Rinnai RU98I tankless water heater seemed excessively high to me, but it was too late in the day for that on a Friday to do this additional job, plus I didn't want to blindly move forward at the estimated price, and especially with the no-permit red flag. So the work they performed was removing my existing hot water heater and clearing the floor drain with a power-auger.So for removing my existing water heater, the charge was $663.00. It's a 1 or 1.5 hour job with no parts expense and perhaps a fee to dispose the unit. In my opinion that was almost double a reasonable charge. Then the drain clearing (not a main drain) was $335.75 which is maybe $75-100 over a reasonable charge in my opinion. Yes I did agree to a charge of and quot;about $1000and quot; before the work was done which I could have refused but I said yes because I did want the work done that day - just to be clear this was not a and quot;surpriseand quot; final invoice, just one I felt I had to accept if I wanted the work completed that day.So this brings me to their and quot;flat-rate pricingand quot; which I believe is a major disservice to their customers in terms of pricing and transparency. They disappear to their truck to crunch their numbers like everyone else, and emerge with one line item per thing you are requesting, with high prices and no explanation as to why the prices seem so high.Do they tell you numbers before work is done? Yes. Does this save you money? NO, it seems it can DOUBLE your cost or more based on this experience and some pricing information I gathered from hourly-rate model companies, so this pricing model is a disservice to the customer cost-wise and transparency-wise in my opinion. Steer clear of this company unless you like to light money on fire, or can accept that as a trade-off for their good availability (next-day in most cases). But BEWARE they are not pulling permits when required unless YOU force them to do so. A professional company would do this for every job it is required for and itemize the permit cost in the estimate and explain to you it is there for your safety, and it is required by the city.
    - Michael M.
  • While I did have to wait 5 days for an appointment, these guys did a great job for me & for my tenant. The technician arrived on schedule and diagnosed what became a warranty replacement. The replacement was quick, and he even took care of the Home Depot exchange!
    - Mark F.
  • Les did a great job. Our water heater failed and after calling a handful of companies, we selected Les.  He arrived when he said he would and was very knowledgeable. He worked efficiently removing the old water heater and installing the new one. We would certainly use Les again.
    - Timothy F.
  • Mike Labella and team were prompt, courteous, and professional.  Labella is a family owned and operated company, local to this area only.  I called in the evening about a leaking water heater and he was able to give me next morning service. This is one of the reasons I went with him since bigger companies could not get me in sooner.  Mike is straight-forward and honest.  He recommends Bradford White which is what I went with.  I like the metal pans that were placed under each water heater with a pipe attachment that goes straight to the floor drain.  Would recommend. 
    - Angela T.
  • Mike Labella and team were prompt, courteous, and professional.  They are a family owned and operated business in the Louisville area.  They were able to get me in very quickly which is why I went with them over the bigger companies.  I also like the circular drip pan that goes under the water heater - it has a pipe that goes straight to the floor drain.  Mike is honest and straight-forward.  No issues.  Would recommend!
    - Angela T.
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Water Heater Installers in Louisville

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