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Countertop Installation reviews in Littleton

  • A
    ADN Final Touch llc
    Alex is the best contractor I have ever worked with. He is very professional, prompt, reasonably priced, and was helpful throughout the entire process. He's a genuinely nice guy. He was always available for questions and even went to personally check on the granite I selected. The granite counter top looks great. The crew did an excellent job of installing and cleaning up. From the beginning of the project until then completion everything went very well. Whenever I called the office with questions or needing help, Karla answered the phone promptly and I always felt as if my needs were being met. Kudos to everyone at this company. It was a pleasant experience and I would highly recommend Alex's company! EXCELLENT!!
    - Tanja B.
  • A
    Dixon's Custom Home Solutions
    I'm so pleased with our new bathroom! Not only is the work top notch, but I had & have complete trust in them (gave the code to my door to him with no worries at all). They're going to be do some more work to a different bathroom soon, and when we do our kitchen, I'm going straight to them . I can't say enough good things about them!
    - John C.
  • A
    Stellar Painting & Remodeling
    The staff who handled the kitchen remodeling were very good, helpful and made sure the work was done right. They encountered a few unexpected issues but worked to make sure they were resolved. The overall job took longer than expected but I would rather have had some time delays than not be pleased with the job.
    - Christine H.
  • F
    Front Range Stone Inc
    DO NOT EVER EVER EVER USE THIS COMPANY >>>> EVER EVER EVER!!!!!!!! Ordered two different sets of granite counter tops through Home Depot, to be done at two different times, and they selected Front Range Stone as the installation company. Initially everything seemed fine, until the day they showed up to install. Installer showed up, brought in the first piece of the upstairs counter tops and said (out loud in front of me) "these were cut wrong." He said he could "fix" it. He then proceeded to do the install, but did not "fix" the mis-measurement. Then, as he was installing the second piece, he pushed the heavy granite piece, WITHOUT properly lifting the counter top, and broken one of my cabinets! Then, when shoving the counter top against the wall, broke the wall! He even told us to go get parts he needed (lumber) to complete the job! I had to leave, so I had someone else at the house watching things, but they didn't notice the damage. Then, the installed had problems with the seam between and "L" shape. He worked and worked on it, but said he didn't have the right tools to fix it. He agreed to come back the next day (a Saturday) to finish fixing it. When the installer left, he left the stainless-steel sink in the hole he cut, and told those were there "just leave the sink where it is." When it was mentioned that the sink needed to be installed with caulking, he said "no it doesn't, gravity will hold it in." He came back Saturday, but was not able to "fix" the seam, and caused more damage to the surface. That evening, when I got home, I noticed the damage to cabinet, and the wall. I then pulled the sink out of the hole that was cut, and notice that BOTH sides of the hole were completely broken in half! Hence the reason he did not want us to remove the sink! After many calls to Front Range Stone to get this situation resolved, a supervisor finally come out to look at the damage the following week. He said they were going to redo the whole job with all new pieces. They also agreed to fix the cabinet and the wall. One crew came out to fix the cabinet and wall (fourth time to the house), they did an okay job fixing the cabinet, but the wall remained cracked, even after they "patched" it. I brought it up, and they just argued and said it was OUR fault, because the wall wasn't installed correctly!!!! The wall has been there for years and was just fine, until their installer broke it! Another crew came out to do the second installation of the upstairs counter tops (fifth time to the house). Once again, the counter tops were cut wrong! The supervisor said the measurement was probably wrong (I told them they should remeasure before they make a second set of counter tops, but they said no). He said, once again, they could "fix it". This time they came out better, but the seam was TERRIBLE! Cracked, chipped and mis-matched. They then sent ANOTHER guy out to repair this issue (they called him their "fixer" ... why does a professional installation company need a "fixer"? I later found out he doesn't actually work Front Range Stone, he is a contractor!) This guy was AMAZING, did a great job, made everything look fantastic! This job took three weeks to complete FROM THE FIRST INSTALLATION DATE! Now, I have a second job (downstairs kitchen) that needs to be done. I called Front Range Stone and have been back and forth with them for WEEKS now. I let them know that I would let them do the job, but only if the last guy who came out does the installation. They refused, telling me he was "already booked for another job that day"? Huh? The measurement hadn't even been done yet, let alone an installation date set, how could he be busy? I argued with them repeatedly. I have called Home Depot and gotten them involved too. Now, Home Depot just called me and said that Front Range Stone is refusing to do the job now!!! I have to start all over again with a new vendor. I got the counter tops (and paid for them) two months ago, while there was a sale going on that is now not going on. So, Front Range Stone is now COSTING me not just time (and LOTS of it, more than 50 hours on phone calls alone) but money now. DO NOT EVER EVER EVER USE THIS COMPANY
    - Lori Z.
  • C
    MARBLE GRANITE DIRECT, Inc.
    it was weeks after it was ordered and we where told only 2 weeks. the counter seems are very noticeable. one over hanging on the counter is 1in and on the other end the overhang is 1/4in not happy with the results. It should have been properly measured and it was not
    - doug s.
  • A
    MARBLE GRANITE DIRECT, Inc.
    Redoing my kitchen was stressful but out of all the contractors I had, Carole and Ginger were the best. I worked mainly with Carole who did a wonderful job of explaining the process and directing me toward wholesalers to go look at granite. Once I had selected the granite I wanted, Carole priced my slabs at multiple wholesale dealers to get me the best price. Carole also gave me some great advice about my sink and I ended up with a Blanco, which I absolutely love. Carlos, Carole���s fabricator, was very knowledgeable and helpful when he came out to measure, helping me select edges that were child friendly, and suggesting an additional small area by the sink, which turned out beautifully. He also made sure to cut the pieces so there was only a small seam in one place and I never notice it. I also worked with Carlos on what colors in my granite I wanted in particular areas and he did a wonderful job cutting the slabs. The countertops are fabulous. I would absolutely recommend Marble Granite Direct if you are looking to get granite countertops! You can trust them to give you a good price, give great advice, and do a professional job.
    - Valerie H.
  • A
    Bell Home Solutions
    All of the work Bell has done over the years has been first quality including professional plumbers, wallboard and tile professionals, and electricians. Arrival time is always spot on. Prices are quoted ahead of time. Any necessary changes (there's been only one) were discussed prior to the additional work.
    - Janis F.
  • F
    Front Range Stone Inc
    April 19, 2017 we were first contacted by Front Range about our countertops purchased through Home Depot, and in their email they stated "Once you have your cabinet install date let me know and I will get you scheduled for your template (we are usually 3-5 business days out for templates). Installation of your countertops is usually 10 -14 business day after receipt of your final authorization". Our cabinets were done and we contacted them June 6 to schedule the templating for the kitchen. June 8 was our Template date. We approved the template on June 12. Per THEIR email above, that would suggest that installation would be June 28th at the latest, even July 3 if we had to count the acceptance date! On June 29th, we still had not heard back from them so we contacted them and were give July 14 for an install date. When I complained about the timeline, I was asked if I wanted to cancel my order BEFORE it went into production.... I had PAID for the countertop 20 days prior and it still is not in production?!? At this point we did not want to start over, so we decided to move forward. They came out to install the countertops, and they were wrong. Not only were they long on the 2 ends (where we paid extra for the waterfall) but it was short and cut wrong against the wall. When we called the company to discuss this, we were told the wall was out, which shouldn't have mattered since it was measured, and we insisted they do it right and refused the order. When they had slid in the countertop, they also damaged a cabinet door on the new cabinets just installed. A week later they came back to try again. the length for the waterfall was correct, but we still had a problem in the back, where the gap, which again, they measured, was so wide that the tile backsplash we had picked out to install would slide behind it. To top it off, the waterfall edges, were polished on the WRONG SIDES! When you are running countertop to the floor, you would want the side to show polished, but apparently that was not the way they do things. When we called them this time around, we were told it was because our wall was "out". Only when my husband sent a video of the wall with a framing square did the admit it may have been their mistake. Again, we had to send the entire countertop back to figure out what to do about this gap between the countertop and the wall. This is now 7 weeks since we approved our countertops! Front Range offered us a 4 inch back splash to cover the gap they have left. It was that, or send the entire thing back and start over. Once again, we decided to move forward, and accept this correction to their mistake, even though we have a beautiful backsplash we have purchased and still plan to put up, now just above their correction. Not what we wanted, but we were worn down and accepted this correction to get the kitchen done. They next date they set for us, we were given a Thursday afternoon or Saturday. We requested the appointment on Saturday and were told we would be the first and only appointment and they would arrive between 8-10 am. That Saturday, when we were finally contacted about 10:00, we were told their truck broke down on their way TO Grand Junction and they would be late. At 4 PM we finally called Home Depot because they had not showed up, and Front Range is not open on the weekend. We finally got a call back from the installer at 7 pm and we scheduled for Sunday. Again a full day waiting for them with no avail. Sunday they came to install, and although we were told it would be a couple hours... instead it was an entire day ordeal, and when we got to the final step, the last wall of the waterfall, it was too short.... Yes.... too short. So once again, after the 3rd install we had to send back the last leg so have it redone to fit. They finally were able to finish the countertop the following week, a full 10 weeks after the measurement. That is 10 weeks without a kitchen to cook in, because we could not install a cook top or sink, 10 weeks of eating out for a family of 4, 3 meals a day.... And our final product has a 4 inch backsplash we did not want but accepted to correct their mistakes. We requested compensation fro time loss, time off work to meet the contractors, and money spent due to the inconvenience and they came back with an offer of $300, which is slightly above the door they damaged. We feel this is an insult.
    - Donda G.
  • B
    MARBLE GRANITE DIRECT, Inc.
    Installation took 6 hours, but we also had a 100 sq ft on countertop installed. Carlos and Elias were a pleasure to work with. The initial 2 week for template, and 3-5 business days for install, actually took 6 weeks for the countertop to be laid. Granted the summertime is the busiest time for remodels, but being upfront about the timeframe, would have granted a higher rating. Overall we are very pleased with the finished product.
    - Dustin A.
  • B
    MARBLE GRANITE DIRECT, Inc.
    The two men that installed the countertops were the best! They even fixed a separate problem we had that was not their responsibility to fix! They were a pleasure to have in our home. Our biggest complaint would be that the woman that the coordinator could never give us an appointment or time/date that they were goIng to do the measure or the install. We just had to wait for them to call us weeks later. This made it really hard to schedule any other services(plumbing, electric..ect). We had to call them multiple times to find out when they were going to be able to come. A pain. Everyone is extremely nice and the customer service is wonderful. They just need a better system. Also, they were 3 hours late for the install without so much as a quick call to let us know they were running late. Very frustrating when you have children and are trying to plan your day. As I said, the gentleman that did the install were fantastic and our countertops look perfect!. I just think that they need to work out some kinks in their operation
    - Robert B.
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Countertop Kitchen Installers in Littleton

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