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Sunrooms And Patio reviews in Larkspur

Real People ~ Real Reviews ~ Real Results

  • September, 2013 we signed a contract to have Champion install a large 18 x 14 foot vaulted sunroom to match the vaulted ridge line of my home. We paid an initial $14,000 deposit to start the project with another $14000 due at 90% and the remainder after completion.The room was going to replace a portion of the existing deck. The champion foreman came out to measure and mark the location the deck needed to be removed. We removed the deck 6 inches inside of his marks so that the installers could make precise cuts to match the new sunroom floor to blend into the deck. The installers showed up and dug the foundation supports and built the new floor and cut the deck flush to the new decking. So far so good. The next few days, they started the framing of the sunroom and on Friday, finally set the ridge post against our house. At this point the installers noticed the new deck was 4 inches off center. We noticed the error that weekend.On Monday morning, we called the foreman to inform him of the problem. He came out, remeasured several times, talked to his crew privately, then told us he didn't know how it happened and would need to get back to us. He told his crew to continue working. Wednesday, we called him again and asked what the plan was. We indicated we wanted it corrected. He said his boss was out of town and would find out more later the week. The crew was now finished with the framing and installation of the sliding doors and were measuring for the custom glass on top. The crew gave us an invoice for the second payment which we paid and would return 2 weeks later once the custom glass was cut.The following monday the foreman returned and said he would help us with the cost of the floor covering which we were going to do ourselves. We told him no, we wanted the sunroom installed in the correct location. He said he would ask his boss and get back to us. Later that day, we received a call from the salesman offering us a $3000 discount. We said no, we wanted the installation corrected. He responded that the discount was very generous and most of his customers would be happy with that. We told him no, we wanted the installation corrected and we would withhold final payment until it was corrected.The next day we received a call from Paul Bonow the general manager. He initially indicated that we had removed the deck in the wrong spot. We corrected him, saying we cut the deck 6 inches inside of his foreman's measurements. And even if we did cut it in the wrong spot, it was not an excuse for placing the sunroom off center. He then indicated that Champion had fulfilled their contractual obligations. We told him that we were not satisfied and their motto on their website was satisfaction guaranteed. He re-offered the $3000 discount. We told him no, we wanted it moved. He said he wouldn't. We told him we would engage a lawyer which we did. The lawyer reviewed the contract and found a clause about using standard construction methods that was not followed. He however indicated that litigation would be expensive and lengthly and in the end we would be unhappy and bitter. We contacted Bonow again and told him he had three choices, move it, remove it and refund, or give us a 20% discount.A month of phone and email messages between our lawyer, Bonow and ourselves left us with an offer of $4000 discount (10%) and $500 towards concealing the post that was an eyesore. Our attorney recommended we just take the offer and move on. We contracted a stucco company for $1500 to perform the concealment which softens the appearance of the offset but doesnand acirc;??t hide it.In retrospect, we should have stopped work the moment the error was noticed and not allowed the crew to continue construction until it was resolved. Avoid Champion Windows. We paid a lot of money for a poorly installed product and the company was not interested in resolving it.
    - Debra G.
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