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Limousine Service reviews in Larkspur

  • D

    The overall experience was terrible! The sales contact was unresponsive, and details that the customer should know were not disclosed. We gave the company a lot of business since we had many out of town guests and their service was an embarrassment.

    1) I had paid for 8 hours of limo (9 hour free) to accommodate a 9:30 PM and 11:00 return from the venue. This was clear on the order confirmation. After a report that a couple could not get on the bus for a 9:30 PM return my wedding planner and I located the bus at the far end of the parking lot. Questioning the driver he was unaware there was to be a 9:30 PM return trip. By this time it was too late for those who wanted to return at 9:30 as the bus would not make it back on time for the 11:00 PM return.

    Of Concern: What was the bus doing at the far end of the parking lot? It should have been parked up at the front of the parking lot waiting for the 9:30 departures. In a phone conversation with Limo I was told the driver parked at the far end of the parking lot to avoid engine running noise being overheard at the venue. With the venue being a good half block from the front of the parking lot this is unrealistic.

    One couple approached the bus and found it closed with no driver in site. So they walked back to the venue.

    Bottom line is we did not get our 9:30 PM return that was paid for due to failure to communicate internally. I am looking for a credit for the missed return.

    We rented a bus to take out of town guests to the venue so they would not have to worry about driving. We rented it for a full 9 hours so people had the option to leave early if they wanted. The bus driver fell asleep and failed to make an early run for guests. By the time he woke up it was too late to leave and get back in time for the last run. Then he had the audacity to lie and say that the guests changed their minds and that was the reason for the early run not taking place. I am sorry, why in the world would a group of guests walk all the way to the bus and then change their mind!!!! If we only wanted a pick up and drop off we would have only rented the thing for 3 hours, not 9. The company refuses to give us a credit even though they saved on fuel and did not even provide the service promised. We gave this company tons of business and would have recommended them to others had they just done what they were supposed to.

    2) I had wanted both buses on the return to go to both hotels. The conformation for the second bus did say Hyatt only and I missed it with all the other things going on so my bad. However would it have been a big deal for the second driver to drop off at the Hyatt and save all the chaos around loading the buses? Do the drivers not have a phone contact for a supervisor they could have called to contact me and work something out. Our guests were very inconvenienced. As a customer spending a lot of money I would have expected more.

    3) My Grandparents pick up was also a Fiasco. What we were failed to be informed of is that the driver cannot leave the vehicle. That would have been good to know! we would have hired someone else. The whole point was so that my Grandfather would not have to roam around a huge airport to figure out where to go. We wanted someone waiting for him with a sign. My poor grandpa got lost and turned around and the company charges wait time.

    I had written in an email that I assumed the Limo Driver would stand at the baggage claim and hold a sign with the name. When the Limo driver called me he told me he could not go to baggage claim and Grandpa had to find them. I don?t know how it works with Limo?s at the airport but they had to go down the line of Limos until they found the one for them. I do give the Limo driver credit for staying in contact with me and waiting for them to find him. They said the driver was polite and friendly.

    We are not unreasonable people and are not by any means asking for a refund just what was owed to us for a service that was not provided. The company was not easy to deal with.

    - Michelle B.
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Limo Services in Larkspur

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