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Auto Painting reviews in Larkspur

  • D
    Maaco Collision Repair & Auto Painting, Littleton
    I got estimates from three body shops before choosing Maaco. I chose Maaco in part because of its high reviews on Angie's List. Initially the customer service was great. I had a fairly large repair (approximately $4,000) done through an insurance claim. I also asked them to fix a dent and some paint on the other side of the car (self pay) and they gave me a good deal on that work.

    HOWEVER when the car was finished, I picked it up and stopped for gas. I happened to notice a strip of masking tape left on the rear quarter panel. I lifted the tape off and there was a rough spot in the paint. The paint came right up with my finger nail. I called Maaco back and told them what happened. They said to bring it back and they would fix it. I asked what happened and they didn't really have an explanation. I thought it was weird that they had no explanation for the problem and they didn't seem particularly concerned that I was upset. In fact one person said, "We paint 90 cars a week and this never happens." Well, I drive one car and it happened to MINE.

    The messed up paint was fixed in record time, making me wonder if it was repaired properly. We had a fair amount of snow that day and I wasn't able to get up there to pick up my car. I was told to "get there as soon as possible so the insurance company didn't have to pay for another weekend. It makes them grumpy." Well, I was there YESTERDAY and my plan was to pick it up then. But I couldn't. And now I'm grumpy. (By the way, we live out a good ways and it's almost an hour to Maaco, so I drove up, halfway home, back up, back home - a total of about 3.5 hours, because of their mistake.)

    But the best is yet to come. Two weeks after I picked up my car, i had a friend in the passenger seat and she couldn't get the door to open from the inside. The lock just flops around. I called Maaco and they claim they didn't open the panel of that door. There's also a wire sticking out of the mirror. My husband says that wire wasn't sticking out before and is certain they had the panel open. Maaco says they didn't. At this point I'm afraid to have them touch anything on my car so I'm going somewhere else to have the lock repaired.

    I was never offered a discount for my time and frustration or even an explanation for their error. (I got a quick "must have been a chemical reaction" comment but... If it was a chemical reaction, what keeps that from happening to the entire sections they repainted?)

    As soon as there was a problem, I wasn't important. I was an inconvenience and the customer service rep I originally worked with didn't even get off the phone to speak with me when I picked up the car - the second time. This was such a frustrating experience and it just didn't need to be. If they "paint 90 cars a week" I would have thought they'd be better at it.

    Update: I have to take back "I'm afraid to have them touch anything." The window of the side with the bigger repair (new door shell, etc) now won't go all the way up. I have to them fix this problem because if I go somewhere else for EVERYTHING they messed up, I'll go broke. I'm starting to wonder if they did anything right.

    Update: I took the car back to have three items fixed - the window now rolls all the way up; the passenger door can be opened from the inside; and the wire is now tucked back in its little home. They were very friendly and made the repairs quickly. I am happier now than I was, but this should have been a simple "drop off car - wait 5 or 7 days - pick up car" exercise, and instead took multiple trips and time away from work to get it fixed properly. 

    Upgraded the rating from F to D.
    - Lindsey M.
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Car Paint Shops in Larkspur

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