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Sports Medicine reviews in Lafayette

Real People ~ Real Reviews ~ Real Results

  • This is a summary of my experience with Kaiser Permanente at their Rock Creek facility. The headline was that I experienced 4 years of a stunning lack of professionalism and fundamental incompetence. I do acknowledge that Kaiser has its champions, and great for them. From my perspective, my boys and I used their services maybe 10 times and each and every interaction was a waste of Kaiser’s time and our time. On 3 occasions I had to go elsewhere to find a provider that was competent to diagnose and treat. Now I absolutely respect that the reality can well be “you have a bad cold, go home and sleep it off.” My experience however was dominated by the wrong diagnosis of shingles and a stunning inability to deal with lower back muscle inflammation. A sports doctor and chiro, recognized the issue and resolved it in 2 weeks. The crowning blow however, was my attempt to schedule a routine preventive procedure. When I signed up the first available appointment was 90 days out. Well, OK. 5 days before the appointment I was in Japan and had received no communication about the protocol. I had to cancel. When I returned, I tried to reschedule and got the same 90 day wait. Like my previous experiences, I went to another outside provider and got it scheduled and completed in 8 days. My company chose a high deductible plan, which makes perfect sense. Kaiser’s premiums were lower than the big insurance companies. However, all I can say is caveat emptor (buyer beware). Just for sport I estimated that they collected $60,000 or so in premiums from us and delivered exactly nothing. I got a bill every time for their failures. I sent this summary to Kaiser at the end of last year, and received a “sorry about that, live long and prosper.” Really not even a basic attempt to look into the situation a say something relevant. Thankfully now we have dropped Kaiser and can choose our providers.

    - Philip E.
  • At times, they were on time but at times they aren't. Overall, the service was a top-notch.
    - Judy J.
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Sports Medicine Doctors in Lafayette

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