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Decks reviews in Johnstown

  • A
    Sundeck Designs
    John and Laura were great to work with. We asked for a few changes as we went through the process and they were very very accommodating and quick to respond. We are very happy with the work they did, it was on time, at the price they quoted. They came back immediately to take care of a few punch list items. Would use them again without any hesitation! 
    - Jeff G.
  • F
    TNT Home Improvements
    I requested the service of TnT to build a deck for me that
    was to be constructed with a Trex steel frame, Trex decking, and Trex hidden
    fasteners. The salesman that conducted the proposal told me Trex was a bad
    product and that Timbertech was much better, particularly in Colorado. He went
    further to say that Timbertech has a much better warranty and stands behind
    their product in a much more comprehensive manner. I accepted the terms that he
    promised. The deck was to have two sets of stairs and a removable hatch over
    the window well to our basement. We were promised that they would come out
    prior to construction and remove the concrete stoop that was at our back
    sliding glass door. We were asked to pay a $5,000 deposit to which I objected
    and agreed to $1,000. The agreement was made in the early part of September of
    One month later we had still not seen any construction - call upon call did not render results.
    Finally almost two months later a delivery of materials shows up in the street
    in front of my house - no call, just a delivery. A few days later a
    construction crew shows up unannounced and begins working on the deck. The
    stoop was being removed by jack-hammer and I was not home. I get a call from my
    wife and I then hurry home to see what is going on. The crew was unable to
    complete the removal of the stoop and left after a couple of hours. The next
    morning they returned to continue to remove the concrete stoop and I hear a
    loud noise come from the direction of my sliding glass door. When I went
    outside I saw the damage to my door and the crew leader accepted responsibility.
    TnT suggested a repair method of caulking the damage - it looked terrible. They
    then agreed to put a piece of vinyl over it - it popped off in two days of cold
    weather. They agreed to replace the door. I got them the model number and make
    of my door and waited until April 2013 for the replacement. The contractor who
    came to replace the door said he worked for TnT, but not directly??? My
    laminate floor was damaged by this crew while removing the old door.
    The construction issues with the deck were noticed right away with regards to screw types being
    used. The Timbertech deck traditionally uses a screw that blends well with the
    color so it looks professional, they used an alternate screw that was horrible
    - leaving the appearance of black dots as a result of the screw heads, all the
    way around my deck. They claimed these were the only screws that would work. I
    found the appropriate screw online and asked them to use the correct screw -
    they ordered the wrong color - even with a guide on the website that matched
    deck color with screw color. They removed the black screws and replaced them
    with the wrong color but correct screws. The screw heads on the new correct
    screws were much smaller than the old black incorrect screws thus revealing
    burn marks on my fascia boards where the original wrong screws damaged the
    material. I asked for new fascia and the correct color and correct screws. TnT
    did come out and replace the fascia and screws, however their crew was bitter
    about the process and the repeated visits and mentioned ���you got a new door too���
    I informed him my house was two years old and that I had a new door to begin
    with. The crew leader was making remarks about how much I am costing him, and I
    explained he was costing himself. This crew leader had the smell of alcohol on
    his breathe while telling me in my face that he was a professional. This same
    crew member also told me that he would be happy to provide me another bid that
    included the items on my original agreement, apparently thinking he was
    entitled to more money for the work. At any rate, here we are at April 21st
    2013, a full seven months after we agreed to do business, with a finished
    project. But there were big concerns about methods that were used.
    I was informed that the fasteners used were not covered
    under the warranty of the manufacturer of the Timbertech deck boards, in other
    words, every point of contact is not covered and there are hundreds. This was
    in direct conflict with what I was originally told regarding warranty and board
    manufacturer. I am upset.
    First issue is the steel frame deck is actually steel and wood. The wood braces between steel
    joists were improvised in place of the steel braces that would normally be
    used. Apparently this was TnT's first steel frame deck and they were in the
    dark regarding construction practices. Second issue is the fastener they used
    was not recommended by any manufacturer, and as it turns out, the Timbertech
    board does not have a fastener that will attach to the steel frame - reason for
    this? Trex manufactures the steel frame and a fastener that works for their
    board, but not Timbertech...... The improvised method TnT used was rejected in
    writing and in writing I was told that they DO NOT WARRANTY the fastening
    system used. Therefore, if there is a failure, I am stuck. This news was
    delivered to me by a Timbertech representative for my area. I was originally
    told by the Timbertech representative that he would see if he could get his
    warranty department at Timbertech to get in writing a provision that covers my
    scenario and he could not. TnT has interpreted this as me asking for a
    "custom warranty" when all I am really asking for is the same
    warranty everyone gets from the Timbertech manufacturer when they purchase
    their boards.
    I originally asked for a Trex deck on a Trex frame with
    hidden fasteners. I got a Frankenstien deck that lacks warranty due to improper
    fasteners. I was really upset when TnT owner told me that they talk everyone
    into going with Timbertech, thus leaving me the consumer without a warranty. I
    also have doubts now about anything they tell regarding warranty and only trust
    what the manufacturer is willing to honor.
    I now have a balance of $8,785 that I have not paid. This price is for a 12���x18��� deck that cost
    almost $10,000 with a compromised warranty. I would agree to a lesser amount in
    light of my warranty status, or build the deck I asked for that includes a manufacturer���s
    warranty. I have asked them to inspect in writing and they have only held to
    their belief that I got what I paid for, although it is not what we contracted
    nor does it satisfy the premise that was established by the sales person and I
    regarding warranty.
    - Alton D.
  • A
    Alpine Custom Carpentry LLC
    We spent around $15000 for the job. It has been significant. The quality of work is outstanding. It's a gorgeous deck. There was ease in working with Mike. He went above and beyond in taking care of things that needed to be taken care of. He is easy to get along with and does outstanding work. The price was absolutely outstanding. We will use his services in the future too. Mike is absolutely outstanding and did quality work. He took care of things that I would have never thought of. So, we are thrilled.
    - Sean B.
  • A
    Streamline Enterprises Inc
    - Eunice B.
  • A
    M & E Painting LLC
    - Ed R.
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Deck Contractors in Johnstown

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