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Home Security System reviews in Highlands Ranch

  • A
    Mountain Alarm
    It went well. The same company, by a different name, installed the security system 14 years ago. I wanted it updated. The update works well with the expected improvements, Staff at the office is always friendly and helpful. When something is not done right with the system (someone does not use it properly and does not know the security word) they take the proper actions.
    - Cynthia J.
  • B
    SimpliSafe Home Security
    I just ordered some stuff that they delivered to me. Overall is just good I  mean they were it was easy to install I mean they sent everything it showed up it was easy to itself to install so no major issue I didn't have to talk to them much so.
    - Michael T.
  • F
    ADT Security Services Inc
    The sales relocation rep Robin Lowman (whom we had used previously) and arranged for all of our services. Te technicians came out promptly and did a good job. We paid the technician for the entire service while he was still in the house. The check cleared and the money was removed from our account the following day. We signed up for automatic payments for our service so that ADT was assured of getting their payment on a regular monthly basis. The $1108.75 payment we made to ADT has somehow just disappeared in thin air. ADT still has our money and we are continuing to be billed for that amount, even after many phone calls to their credit dept. No one there ever has a clue about where the money went. Now to add insult to injury ADT is threatening us that we have a late payment outstanding. Are you kidding? We no longer feel that ADT is offering any security. They can't even get their billing straight. We would definitely encourage using another security company. There is no service after the sale and their billing dept. is a joke. A very quick way to ruin your good credit history!! Run - don't walk away from ADT!!!!
    - Susan W.
  • B
    Frontpoint
    I started writing this as a suggestion to save the reader time while getting the most that FrontPoint has to offer, so it IS what I did, just written in an expository style.
    Look at the videos on the FrontPoint site BEFORE calling. Keep track of your questions so that you can minimize the time spent in talking with George Jorro (if you contact him directly) or whatever CSR you speak with (if you call the main number). Start here: http://www.frontpointsecurity.com/ There is a video embedded in the first page which gives a quick overview. Videos specific to different parts of the system can be accessed here: http://www.frontpointsecurity.com/equipment/ideas There are not videos for every sensor or control, but the main ones are covered.
    If you have a blueprint or schematic of your dwelling/property, it will make it much easier to plan how many sensors you will need for your peace of mind. I am more concerned about security when I am sleeping, so a secure perimeter was what I wanted. It seems that many people care about their stuff when they are gone, so for them, 5 or 6 sensors might do the trick.
    Read through the manuals BEFORE starting your installation. Then think about what you want to accomplish and what level of security you want. We had access to the condo starting Monday afternoon. The FrontPoint package arrived Monday afternoon. After move-in, late Monday, I opened the box and pulled the booklets which describe installation, things to watch for and operation of the parts of the alarm system. The booklets offered a static, step-by-step guide which was familiar because of the time I spent watching videos on the site.
    Tuesday afternoon, I laid out the sensors in order underneath the doors and windows they would be used on. Environmental sensors were stacked in the hallway near the heater. [You can waste an hour on the internet researching and understanding the physics of CO dispersion in air at a normal indoor temperature, or you can just mount it near the smoke detector on the hallway ceiling.] Sensors  are numbered (box and sensor), and the booklet suggests a general order to follow (doors are assigned the lowest numbers for example).
    Tuesday evening I mounted three door sensors and one window sensor. It was a challenge getting the garage door sensor mounted as the door was metal, the temperature on the other side of it was 16 degrees F., which made the adhesive somewhat ineffective. I found that using Everclear 190 proof alcohol worked wonders as a preparatory solvent for the adhesive, but a powerful hair dryer to heat the surfaces on which I mounted sensors would have speeded things along. Positive benefit of the low temperatures was that some relocation of the sensors could be done if they had not been pushed down and held in place for a few moments. Even after using pressure on a sensor, it could sometimes (50/50 chance) be removed by slipping a sharp knife between substrate and adhesive and prying the adhesive up S L O W L Y.
    I had purchased some 3M Command refill strips (eight packs of the small ones, and two packs of the large ones) just in case I got into relocation problems. Turned out that I used these mainly to position magnets and sensors at the same level. Glad I had them, but next time would buy the new Industrial Strength 3M Command Strips.
    Had only two problems requiring a call to technical support. One easy, the other not so much.
    The glass-break sensor was partially open when removed from the box. Opened as in the box had suffered enough of a shock that it knocked the sensor open as if one was going to replace the batteries (there are two), and the printed circuit board was askew. I put everything back together and it seemed to be functioning correctly, but I asked tech support about a screw with a spring attached which turned out to be the tamper switch, not a sensitivity adjustment. No problem in other words.
    As soon as I connected the Control Panel (and BTW - you can do this immediately since nothing is externally active until you call FrontPoint), the Garage Door Sensor gave a low battery indication. I should have called tech support immediately, but made a wrong assumption that the sensor was so far away from the Control Panel that it was indicating low battery, because why would anyone ship an old battery in a new system? Thursday evening, everything except the environmental sensors was installed and working. I moved the Control Panel close to the garage door sensor and it STILL gave a low battery indication. The next morning, I called tech support and spoke with CJ. He described functionality of glass break and set my mind on ease about that. As for the Garage Door Sensor with the low battery, he suggested that the battery may have become dislodged, or even have some dirt under a contact, so I should open it up and pull the battery, wipe it off, and then reseat the battery. Now I have dealt with coin batteries for decades. Garage door sensor uses either CR2016s or CR2025s - don't remember which. I could NOT get the two wings holding the battery to yield enough to release the battery from the holder, UNTIL one of the little plastic wings broke completely off the battery holder.
    When I wiped the battery and put it back in the sensor, the low battery indication was gone, so Tech CJ had correctly diagnosed the problem, but now I had a (supposedly) new alarm sensor with a broken battery holder.
    I called back to tech support and got a woman (whose name I wish I had, but alas it is written in a place I will not be able to access for another three weeks, and I want to finish this review and get on with life) and described the previous conversation with CJ, the fact that it was VERY cold where I was, that we did NOT know if the battery case was cold-cracked in shipping and was already compromised giving the low battery reading or what, but that I needed a replacement garage door sensor. I was put on hold for 15 minutes. She came back and told me that she, "thought the sensor would be OK to use" with the broken part. I told her that I had not called in looking for assurances that my security system MIGHT be OK, but rather had called in asking for a replacement for an item that had indicated defective from the beginning, that this was my fourth security system, that I had not spent $1134 on sensors and committed to a $42/month contract to MAYBE be OK. I was put on hold again. Twelve minutes later she came back on the telephone and told me that I would need to pay for the replacement sensor. I told her thank God there was a thirty day satisfaction guaranteed policy because it was all coming back.
     
    I asked how long she had been with FrontPoint and she answered "awhile." I asked her how long a while and she would not answer, so I asked for her supervisor. She told me he would not be available, and I said I would wait until he was and was put on hold again.
    Eight minutes later she came back on the telephone and told me they would ship a replacement sensor at no charge.
    So BUYER BEWARE. If something is wrong, call immediately. It would have been a serious PITA to pull down all the sensors and go to a competitor. Had this call to tech support have happened on the frontend of the install, there would have been no question in my mind about returning the system, though because of his outstanding customer service, I would probably have called George Jorro to make sure that I was going to be asked to keep a defective sensor.
    Loved the customer service experience with George; comparatively speaking loved the price compared to high pressure techniques and overselling big systems from some of the big companies, loved my conversation with Tech CJ, but HATED MY LAST customer interaction. I mean REALLY?
    - Keith D.
  • A
    Frontpoint
    Customer service was great for the most part.  If you have doors with molding or french doors (i.e. any door not flush with the wall) you will have some difficulty installing but customer service gave suggestions and provided extra adhesive to make work.  So far, so good.
    - Anne M.
  • A
    Livewatch Security
    This has to be one of the most competent companies I have ever worked with.  I was a little uneasy with installing the sensors myself, but with their help it was actually incredibly easy.  The system has worked flawlessly so far.
    - Pamela P.
  • A
    Livewatch Security
    These folks were great. They helped me quickly figure out what I needed. The system came ready to go, I just had to mount the sensors which was easy with their instructions and then they had me scheduled for an appointment to make sure it worked properly and to go over the details of the system. I'm getting a good system, with interactive Alarm.com monitoring at 50% of the price of just about everyone else I talked to.
    - Scott F.
  • F
    ADT Security Services
    the installer/salesman told me I would get a free 100 visa gift card after installation and another in the fall. I haven't received anything so I tried to reach someone today. I got a huge run around basically it wasnt ADTs responsibility it was their subcontractor Gaylord Security. I sent them an email on their web site and the only reason I got a callback was that I marked sales as the reason I was contacting them although I said what I wanted was my gift card in the body of the email. I got a call literally within seconds of sending the email but when he found out I already had a system and wanted my gift card he suddenly couldnt help me and told me to contact ADT. I will never do business with ADT again. if they are not responsible for their sub contractors then who is?
    - lisa k.
  • D
    ADT Security Services
    My experience with company was disappointing. It seems like there is an ADT national but then they have several sub contractors locally and we never knew who to call and who would help when we had an issue. One time we were going to cancel, they offered to reduce our rate if we stayed and we did but we never got our rate reduced.That was really a hassle to go back through and they never refunded the difference. They didn’t keep their promises. Once I had an issue with the system, it didn’t work and they came in and they thought they need to replace a board and they would replace the board for free if I added 2 years on to my agreement. While they’d replaced the board and that did not fix the problem, they only had to replace the battery. When I called at one point they said no you have two more years on your agreement, I said that it was only if we needed a board and we did not need the board, they said that we don’t really work like that. When I did have it install and when they did repair they did come on time.
    - Terrence S.
  • F
    SECURITY WORKS
    Douglas County Sheriff's Department and All American Monitoring notified me that they will no longer provide service because Security Works is not meeting their contractual obligations with them.  I have repeatedly tried to contact Security Works, but only reached voice mail.  Calls were never returned, except once.  The one time the call was returned, the owner was asking for payment. I told him I would pay as soon as the Douglas County Sheriff's office verified that the permits were up to date. Permits were never paid.  I never heard back and the calls still go to voice mail.  

    I have contracted with Home Security Centers, Inc (303-799-9620) to take over my alarm system.  I highly recommend Home Security Centers.
    - MICHAEL J.
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Home Security Companies in Highlands Ranch

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