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Fountain Installation reviews in Highlands Ranch

Real People ~ Real Reviews ~ Real Results

  • The original work was completed quickly, but follow up never happened. Each time we try to call or contact them about the warranty items, they never answer the phone or return on emails/text messages. Basically we're stuck with what we have now. I've included several photos of their "workmanship" The problems include: - Poor sprinkler system installation. The sprinkler system was installed, but it is not adequate for the landscape projects. We have many patches that never get water. They came back a few times after the installation to check on it, adjusted things, but that never helped. - Poor workmanship on stone work. You can see in the pictures where the stones are just simply falling off the the wall. - Trees dying or blowing over. They installed trees, and some are dying and others are just getting blown over. These should be covered by warranty, but they don't care anymore now that they've taken our money. Basically these guys are crooks, they take your money and do not deliver. If you want to pour a lot of money into a landscape project and get bad work or no followup, they by all means use Daniels. if you want quality work, reliability, and someone who will follow through with what is on the contract, then find someone else. We're now having to finish the project ourselves, do our own fix up of their mess. What a pain!
    - Amy L.
  • Some things that were not ok include:

    - Included in our landscape design was a water feature. After it was approved and built, we  discovered that Daniel's Landscape  does not to electrical work. So now we have a water feature built, but cannot run the water since there is no power. If you have a water feature done by them, be aware that it will not be complete and working, you have to pay extra for that!

    - We had a grill installed. Again, since they do not do electrical work, the  Rotisserie does  not work. Again the contract should have stated, they would build a grill, but nothing electrical will work  unless you pay more.

    - Included in the warranty was if any of the plants died within a year, they would be replaced. Well we  had to fight to get some replaced. There should be no need to fight to get warranty work.

    - Last fall, they were suppose to blow out the sprinkler system, but they never did.

    I think there is a real communication problem with this company. They never return phone calls, and most of the time never even pick up the phone.

    With the cost of our  full landscape project, and the fact that we referred these people to many of our neighbors and so they got a lot of extra business, they should have really worked hard to make sure things were done properly. Many of our neighbors are also complaining that they are not honoring the warranty work now.

    I would not deal with them again, I would advise to find another company that is more reliable, and will honor their warranty work.

    If you want a lot of frustration, unreliable warranty work, and just a lot of hassle, then by all means go with them

    ============== Several Weeks Later ==================

    We are still having problems with Daniel's Landscape.
    - The sales person that sold us our landscaping project Rob Law, we learned has left the company. So he does not return any of our calls. This could explain the previous review's comments that no one returned his calls.- According to our landscape design, we are missing about 20 plants. No calls or emails to Daniel the owner are being returned asking about these missing plants.- They installed a water feature for our yard, but that does not include power to the water feature. Now we're getting quotes from electricians, and the extra cost will be anywhere from $1,500 to over $3K! Just to get the water feature working that we payed them to install. There was no fine print saying they would install the water feature but it would never be in working order!- We have also heard that the owner Daniel could not get visas for some workers from Mexico, and so he is having all kinds of problems getting the jobs done that he's promised.
    If you want a landscape job done on time and on budget, stay away from these people. They will not complete the work they promised, they will not honor their warranties, and it will be a nightmare to deal with them in the future.
    - Amy L.
  • Landscape Connection (Scott) came to our home and talked to us about what we were looking for and asked all the right questions.  We worked with him on several iterations of the plan and finally came up with the perfect one.  We were able to bid it out to another couple companies but came back to Landscape Connection and have been very satisfied in the work they did on our project.
    They tore out old plant materials and some sod, also old pavers and dead trees.  They added some bushes, new mulch, new plants,new irrigation lines and sprinkler heads (water efficient),  along with adding boulders etc.  They created a waterfall feature from scratch and we love it!  The yard now looks fully refreshed and beautiful - it's like a new backyard. We actually enjoy being in our back yard again thanks to Landscape Connection.
    Scott is a pleasure to work with and his team was punctual, polite and always cleaned up after themselves.  I highly recommend Landscape Connection!
    - Sandy S.
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Fountain Installers in Highlands Ranch

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